Twiends helps you to grow your audience on twitter. We focus on making the introduction, and you focus on deciding who you want to connect with by following them. We are not a "get followers fast" site or a follower train. You get to choose who you connect with and they get to do the same. Our focus is on making positive connections, you will still need to engage with others thereafter.
You should try connect with a few interesting people every day. This will elevate your own exposure and in turn other people will follow you. We track this participation and we use it to decide who should get exposure each day. Try and be honest with your intentions, and seek true discovery and connection with new users. Try not game the system or mass unfollow others, as this will usually be detected by us and will negatively impact your own results.
There are a few things that can cause email verification to fail. The first thing to check is that you are using the verification link exactly as it appears in the verification email. If the link is not cut-and-pasted exactly then it will fail. In most instances you should be able to just click the link as it appears in the email. If you have tried to verify different email addresses in close succession then you may have received more than one verification code. Please use the most recent verification code you received as it replaces all others. The best thing to do is to wait 15 minutes and resend yourself a verification email. Then use that most recent email as it arrives.
When you feature yourself on twiends you will be displayed prominently for others to see. It’s like placing yourself on a big billboard. You also get to choose the number of times you are displayed, and how fast you want to be displayed. We call this featured displays, or in advertising lingo, impressions. See this article for more info.
By default when you feature yourself on twiends you will start a weekly subscription using your credit card or PayPal. This will add the featured displays you need to start your promotion. It will also ensure that your featured displays are topped up every week to keep your promotion running. It is not mandatory to start a subscription and you can feature yourself by purchasing a one-off package instead. We also support monthly subscriptions.
At twiends we actively suspend accounts that we feel have broken the rules. Each suspension is performed by a human moderator to try and keep mistakes to a minimum. If you think that your account has been suspended unfairly, then please check to make sure that you have not broken any of the rules or terms and conditions of both twiends and twitter. The majority of suspensions are due to inappropriate content being posted in a twitter feed (e.g. nudity). If you think your account is 100% clean and you have not broken any rules then you can appeal the suspension. We do not reply to appeals, but your account will be approved if we feel it is ok. If it is still not approved then wait a month and build up a good tweet history on your account before appealing again. We don't gain anything by removing users from the site, so it's not something we do lightly. Our first priority is to keep the site clean and safe for all.
Your featured stats will show you the number of times you have been displayed each day. We split this up for free and paid displays. Sometimes when you are being featured there may be a reason why we don't count the display, and then it is generally classified as a free display.
You will usually start to see numbers appear within a few minutes. Please note that your displays will usually be spread out over the whole week, so it may take a few hours for substantial numbers to appear.
There are a few things that can cause a PayPal checkout to fail. Firstly, please check that the failure is not temporary by trying the purchase again. Then check the funding source you are using for the purchase. PayPal will often allow you to select your PayPal balance, a credit or debit card, or a linked bank account. You may have an issue with a specific funding source, and by changing the default source the checkout will often succeed. If it continues to fail then please log into PayPal to see why they are rejecting the payment. For privacy reasons they will not disclose these reasons to us. As a final option you may want to try bypassing PayPal altogether and use a credit card instead. Please feel free to contact us and we will help wherever we can.
By default we will try and spread your featured displays out over the whole week or month, depending on the type of plan you have. For example, if you are using 1500 featured displays weekly then we will auto limit your usage to around 210 displays a day. If you have purchased one-off displays and do not have a weekly or monthly plan then we won't limit your usage. This is called the 'auto limit' option. You can change this under custom display settings to manual limit if you want.
If you purchase more displays than you use then we will carry them over to the next billing period by default. For example, if you have a monthly plan and you only use half your displays, then we’ll carry them over to the next month for you. This can happen if your plan is too big for the display priority you have set, or if activity on X is slightly lower in any particular month. Most online subscription services do not carry purchases over to future months but we think it’s important to do this for peace of mind.
You have a number of options for dealing with a growing display balance if they are not being used. Firstly, feel free to pause your billing for few months and just use your existing balance. We can also move some displays to another account if you have more than one. Finally, we can refund unused displays that were purchased in the last 30 days but unfortunately not further back than that. We will also preserve any unused displays for up to year after purchase to give you plenty of time to use them up.
You have full control over your subscriptions to cancel, pause, or resume them here. You can also upgrade or downgrade them simply by selecting a different size 'bubble'. When you change your plan it will occur immediately, but you may not be charged for a few days because we'll use your remaining displays up first.
You can pause your subscription for up to 3 months, and you will not be charged during this time. You may also cancel or resume the subscription at any time while it is paused. This is a great option if you'd like to save your budget while preserving the subscription. The subscription will automatically resume after the chosen duration.
No, we will never post anything to your twitter timeline. If you see strange tweets on your timeline then please check which other applications you have granted access to your twitter account. Also click through to some of the links in the suspect tweets - these will usually take you to the violating app.
Unfortunately country filtering is no longer supported. We did provide this feature for 13 years but twitter made a number of changes in 2023 which made it impossible to reliably provide this filtering option. We can now only broadly promote you to all twitter users.
If you had country filters set before 2023 then we maintained your filters through to late 2024 in order to give you time to make any changes to your promotion before we removed them. In late 2024 these filters were phased out of all accounts.
You can download up to a year of invoices on the billing page.
Your picture is updated directly from twitter. If you change it on twitter then it will update automatically the next time you log into twiends.
That's perfectly fine. You can list yourself on the site absolutely free. People will probably still connect with you. Of course, that is a bit like going to a party and never saying hi to anyone. You will create a few connections. You may want to consider featuring yourself, as this will allow you to promote yourself without following others.
If you are not happy with the service provided you may contact us within 5 days of making your initial purchase and we will refund your payment. This provides you with a risk free way to trial our services. Refunds are available for the first purchase you make with us and generally not subsequent purchases, although we may make an exception based on the situation. This is to protect us against fraud. Once a refund has been made, further purchases will not be eligible for refunds.
Displays are central to how twiends works. When you join twiends you will be displayed to other users. Every time we show your twitter profile to someone else it counts as 1 display. You are displayed for free, and the amount of displays you receive are largely related to how much you participate on twiends - something we loosely call exposure. When you are displayed people have the opportunity to follow you, although this is not guaranteed. We don't sell followers. In addition to the free displays you receive each day, you can promote yourself more by purchasing featured displays.
Twiends has worked with twitter for many years to ensure that we provide a compliant and legitimate service for twitter promotion. Whenever they have asked us to make a change to a feature we have done so. They will not provide official approvals or endorsements for 3rd party apps for obvious reasons, but they do approve which 3rd party apps may use their API. We have an approved 3rd party API status with them, and we have reviewed our app with them many times over the years. They reserve the right to revoke 3rd party app approvals at their discretion. Our most recent whitelisting process with them was in 2018.
Yes, by default our weekly packages will bill you every week and allocate more featured displays to your account at the same time. You can cancel at any point within the week and you will not be charged again.
Well, that depends where you work, but generally speaking no. We don't allow adult only content, or content that shows excessive nudity etc. If you come across one of these accounts then please block it. We review ALL new users every day, and we remove any risky accounts we come across. Of course, there may be a delay between someone joining and us removing them, and in this time they may have followed you. We'll do our best to remove them quickly, but you can help us out by removing them first.
You may cancel at any time. If you are trying out one of our trials then we may stop the service and refund your trial payment. Please note that this is not the case for normal subscriptions that have already completed the initial trial period - they will continue for the remainder of the period once cancelled.
If we receive a message from your email server telling us that we can't send to your email address then this may cause us to temporarily block your address for 30 mins to 24 hours. Your email provider may tell us that your address has an issue, or they may be explicitly blocking our emails. In either case, it is a problem, and it is bad practice for us to then repeatedly try and send to this problematic address. The problem usually requires some form of intervention on your part, or it requires a few hours to be resolved. As such we will block the address from being added back to twiends for a short duration to allow this correction to take place. It is temporary, and you can usually add the address back at a later stage.
We unfortunately do not offer support over the phone. Because our users are based all over the world, and in every single time zone, we realized it would be impossible for a small business like ours to provide effective telephonic support worldwide. It would substantially increase our prices, and we don't feel this would be acceptable to our customers. We also know that the vast majority of our users prefer to solve issues quickly online, rather than having to get hold of someone on the phone. Se we are focused on delivering the best online support possible. Our help page answers hundreds of questions, and you can get specific support related to your account on our support page. We try answer all questions within a few hours, and we promise never to leave you hanging. A positive side-effect of doing all support online is that we have an excellent paper-trail of any past issues in an account which affords us great continuity of support through the years.
We try and keep our interface as simple as possible, but we know it's useful to highlight interesting profiles to you. We use color to convey a bit more information without making the interface more complicated. We'll highlight users in green if they have the same interest tags as you, are in the same country, or are a VIP on twiends. The highlight will be slightly greater if they match multiple of those. We also show you why they are being highlighted by displaying some small icons below their name. On a desktop computer you can hover your mouse over these icons to see what they mean.
No, we don't offer any tweet, retweet or like promotion services. We have looked into this but we feel it would be too difficult to offer this without creating a spam problem. It would also be very difficult to do without infringing on twitter's rules. Our primary goal is always to provide a service that is in complete conformity with twitter policy, and so we will stay clear of features that may prevent that. We feel that focusing 100% on user discovery is a good thing for us, and will allow us to continually improve twiends by having a clear vision and direction.
No, we don't do any direct messaging. We won't do it in your account, and we don't offer any services related to DM's.
Unfortunately we are not able to lift a suspension because the rules were not known. If you are able to correct your account then do this and then build up some good history in your account. After a month appeal the suspension and we will review it for you. We do not reply to appeals, but your account will be approved if we feel it is ok.
As part of our terms of service you may only use twiends with a fully active twitter account. Suspended accounts will not be allowed to use the service. We take their terms of service very seriously, please read our ethics page and rules page for more information on this.
You can delete your account at the bottom of the settings page. You can also de-list yourself without closing your account on the settings page by disabling your promotion and wall.
When you set up your twiends account your country may be automatically set using your IP address. If you move countries at a later stage then please contact us with your new country information and we’ll update it for you. In some instances we do allow country changes to be made directly on the settings page. Your country needs to be set to the country you live in and can’t be changed frequently. Please note that this will not automatically filter people from different countries from being able to follow you.
No, we have decided not to provide mobile apps.
Click on your profile picture in the menu bar at the top of the screen, then choose Logout. You can also logout using this link.
You can choose up to five interests. Try pick interests that are not too specific, but specific enough to be useful. For example, choose golf rather than playing golf. This will allow you to find people more easily with the same interests. Very specific interests will exclude more people from your views. Setting your interests will not filter people with different interests from being able to follow you.
We don’t support filtering your promotion based on interests. We did initially test this feature but we found that there was not enough critical mass in most interest areas to make it viable. You can however use interests to search for other interesting people to follow or view.
We currently only support twitter and do not have any plans to add any other networks. We have supported some of these other networks in the past, but over the years we removed them. Many of them do not support 3rd party promotion, and we've also found that focusing exclusively on twitter allows us to build better product that is more tightly coupled with twitter.
We require every active twitter account to have it's own twiends account. This means that you will need to log in separately with your twitter accounts, and you will have to log out if you want to 'switch' accounts. It is therefor not possible to have two or more twitter accounts in the same twiends account.
As part of our terms of service, you may only use twiends with a fully active twitter account. Suspended accounts will not be allowed to use the service. We take their terms of service very seriously, please read our ethics page.
Nothing, it's free. You can pay to feature yourself, but this is an optional extra for those who want to promote themselves faster. You get to use all of our features as a free user.
Yes, you can block users that you feel will not be of value to you. Simply either click the link on the listing pages, to prevent those users from being able to follow you, or use the "block user" buttons. When you click these buttons you’ll screen out accounts that are unsuitable. We keep a record of the number of times an account is reported, and we review users that go beyond certain thresholds.
As a precaution we collect very little personal information to start off with. Apart from your twitter details we will usually only know your email address and IP address. If you make a purchase then we may know your billing address too. We use these details to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our service. We do not 'sell data', and we will not pass your personal information on to any third parties.
Downgrading a subscription is easy. Just choose a different size on the featured page and follow the instructions. You can also just let us know which package you want to move to and we can do the downgrade for you.
Sure, just choose a different size on the featured page and follow the instructions. You may need to authorize the new amount via your preferred payment method.
We provide two options for adding featured displays to your account. By default we will show you the subscription options first because they offer many benefits over one-off purchases. Subscriptions are discounted compared to the one-off options and they can be cancelled, paused and resumed at any time. Most people choose to keep them running, in which case everything is handled automatically for you. We'll renew the subscription and add more featured displays to your account each week or month. This allows you to promote your twitter smoothly and gradually over the long-term, rather than in short sporadic bursts. Consistent and even growth is the best way to grow your account.
Yes, we can do this for you. It's not something we can automate, but if you want to make an occasional move of displays between accounts just let us know and we'll move them manually for you. If you want to move all your featured displays then please turn off your promotion so that they are not used before we can move them.
Your username should match your twitter username, but it may be slightly different if there is a clash with an existing username when you sign up. If you change your twitter username then we will not automatically change your twiends username. The reason for this is that it would also change your public twiends URL for your wall. If you want to change your twiends username then please contact us and we'll do it manually for you.
Yes, 100%. We don't actually process any payments on twiends. All payments are processed securely through PayPal and Stripe - both industry leading payment providers. Your credit card details never pass through our servers, and we therefor can't (and don't) store any of your card information on twiends. Our payment providers do remember your payment information, and they use this to process recurring payments. Twiends gets a 4 digit number to identify your card if using Stripe. This corresponds to the last 4 digits on your card. We also never see or store your CVC code on the back of your card.
No, we do not store your credit card number. In fact, it never passes through our servers, and it is entirely handled by our payment providers - Stripe and PayPal. When you enter your card details they are sent directly and securely from your web browser to the payment providers, and they process the payment. They provide us with a 4 digit identifier which usually corresponds to the last 4 digits of your card number. Payment providers usually store card information in order to process recurring payments, handle refunds, etc. This is standard industry practice, and they are subject to extensive regulatory requirements in this regard.
There are a number of things that can cause an email address to experience issues, some of which are outside of your control. The most common issue is that the address has a typo, and a quick check can usually fix this. Some other issues are harder to diagnose, such as when your email provider does 'greylisting'. This is when your email provider rejects all email from unknown senders initially, with the goal of reducing spam. The solution to this problem is usually to wait a few hours and then send the message again, where it will usually succeed. If we keep giving you a message that your (correct) email address is unreachable, then you need to check your spam filters and ask your email provider what kind of filtering they are doing. It's unfortunately not something we can usually fix from our side, and will usually require intervention on your part. We will often provide the failure reason in our support message, and this may provide a clue as to why it is failing.
Yes, these are the same thing. Every time your profile is shown to others on twiends it is called a display or Impression. The later is the industry standard term for displaying an advert or promoted item. We call these featured displays for our customers, but we tend to use the terms interchangeably through the website.
If you want to use multiple twitter accounts on twiends then you will usually need to log out and then log in to the next account. This is because each twitter account is linked to a separate twiends account. If you are using featured displays or are looking to promote multiple client accounts then we can create a publicist account for you which will allow you manage all your campaigns on one dashboard. You can't follow others from the dashboard, but you can assign featured displays to client accounts and manage their filters and settings.
Yes, if you are interested in buying a larger quantity of featured displays than are available on the purchase page then please contact us to discuss your requirements. Typically the large packages on the purchase page will last you at least a month or two, but if you would like to buy for multiple accounts at the same time or have some other unique requirement then just let us know.
You can remove your twitter account at the bottom of the settings page.
We removed seeds in early 2015. After pioneering the use of seeds back in 2009 for twitter promotion, it quickly became something that many other websites copied. Most of these other websites blatantly disregarded twitter's policies, and many were suspended by twitter. Unfortunately, their use of 'points', 'coins', or any other seed-like system created a negative perception for these types of mechanisms. They became viewed as 'virtual currencies' of sorts, and twitter obviously could not allow them to continue. We always felt that seeds weren't essential, and so when twitter reached out to us and asked us to consider removing them we didn't hesitate to do so.
No, we don't offer an affiliate, referral or invite program. We did offer these in the past but we found that they created a quality problem for us. People would spam their referral links everywhere and this created a reputational risk for us. Our goal has always been to provide a high quality service to our users, and spam unfortunately detracts from that goal.
You can reach us via the support page if logged in or the contact page if you are not a user. Please note that if you have just signed up then you may need to wait 24 hours before you can post a support message. Sorry for any inconvenience caused by this, but this greatly reduces the amount of spam we get each day, and this free's up our time for important messages like yours!
Please feel free to contact us if you have any technical questions about your account. Please note that we will not be able to provide support for general twitter related issues, but only issues related twitter and your twiends account.
No, we do not pay anyone to use twiends. We don't pay anyone to perform actions and we do not buy or sell followers. We also don't operate an affiliate program. Doing any of the above would compromise the quality and integrity of our service. We provide our service free of charge to all users, and this creates the best environment possible for mutual discovery.
Yes, we do offer monthly subscriptions. Most of our trial plans for new users are only weekly because they offer the most flexibility and the quickest change cycles for those first trying out the service. We can easily transition you to a monthly plan if you are currently trying out a weekly plan.
We accept credit, debit and prepaid cards for the major networks, including Visa, Mastercard and American Express.
You will usually notice that the number of displays you receive each day will vary slightly. The reason for this is that site activity varies each day, as do the number of people being featured. If you are using a smaller number of displays each day (eg. 200) then you will probable experience only a small variance of displays each day, whereas the variance will be greater if you are using higher levels of displays (eg. 2000).
This is dependent on the number of other people featuring themselves that day. Typical performance ranges from 500 to 5000 displays depending on the options and filters you have selected. A big factor here can be the use of country filters. If you only allow people from one or two countries to follow you then your potential reach may be smaller.
No! We want to make it very clear that we don't sell followers. All following is opt-in and people choose who they want to follow. We are a discovery service, where you can search by interest and country. You can feature yourself on twiends if you want to increase your exposure. Advertising yourself through the use of featured displays is different to buying followers. Buying followers is not permitted by twitter, and will also expose your account to huge amounts of fake followers.
You can stop your subscription on the cancel page.
Unfortunately due to the way subscriptions are managed by our payment gateways we can't automatically change it to another account. In this instance, please remove the subscription and open a new one in the desired account. Contact us via the support page if you need any assistance.
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