The CSM's Guide to Better Customer Relationships: Refocus Top Priorities, Encourage Thoughtful Answers, Open Up your Conversations, and Ultimately, Improve Customer Relationships with our free, downloadable guide.
Want to create an online community? Start here!
The complete guide talks you through planning and launch to moderation and engagement. get a crash course in why your organization needs a branded community and how to make yours thrive.
In 2014, Onshape came to Vanilla to power a customer support community. Over the years, the Onshape community has gone from strength to strength. Find out how Vanilla helped reduce ticket volume by 20%!
Power Hour with the @MURAL Community Team is happening on August 24th! @adrianspeyer is joined by the MURAL community team to discuss how in just 4 months they’ve established a thriving, beautiful community. Register to hear how Vanilla helped them do it!
Convincing company execs that CX investments are valuable can be difficult but, to keep up with growing customer expectations, you must ensure you're measuring the health of your CX programs and proving their worth.
Our free eBook offers you invaluable insight into the mind of the consumer: what do they expect when it comes to CX? What's most important when interacting with a brand, and what is the ideal experience they’re looking for?
Download it for free here!
Vanilla's Summer 2021 Release is here! From machine translation to integrations, to new analytics, there's lots of exciting updates to check out!
What are you most excited about?
Plugging Your Community into the Customer Lifecycle is a window into how community can not only facilitate your CX strategy, but also compliment each leg of your customer journey. On July 27th, join @NDevo and @adrianspeyer for this insightful webinar!
An overwhelming majority of people think that community improved their #customerexperience with a brand, 88% in fact. A great customer experience is directly linked to improved retention rates. See what community can do for you.
Don't miss this awesome webinar next week! On July 13th, @adrianspeyer is speaking with @chilipiper's Dan Cmejla about Driving Revenue With Community Programs: Uncovering Community Qualified Leads. Hope we see you there!
Did you attend Conversations by Vanilla 2020 or our webinar, Positioning your Community, with @RichMillington?
Check your email! You could be the lucky winner of Rich's new book Build your Community. If you weren't so lucky - you can buy a copy here!
Our latest eBook, Customer Perceptions of the Community Experience offers you invaluable insight into the mind of the consumer. What do they expect from an experience with a brand and how they think you can facilitate that. You don’t want to miss it!
Don't forget, tomorrow! Join our leadership panel with our globally renowned speakers from @TomTom, @FSecure and @TeamViewer. Gain invaluable insights on successful global support communities and more!
On June 2nd (9:30 EDT - 3:30 CEST - 4:30 EEST), @TomTom 's Lorna Rickett is joining our global leadership panel with @adrianspeyer. Find out how SLAs have contributed to community success and why you should consider them. Register here to save your spot! hubs.li/H0Phx5W0