Vanilla by Higher Logic

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The CSM's Guide to Better Customer Relationships: Refocus Top Priorities, Encourage Thoughtful Answers, Open Up your Conversations, and Ultimately, Improve Customer Relationships with our free, downloadable guide.
You won't want to miss this talk - Get your tickets now!…
Want to create an online community? Start here! The complete guide talks you through planning and launch to moderation and engagement. get a crash course in why your organization needs a branded community and how to make yours thrive. #OnlineCommunities
"Have you cleared your cache and cookies??!!" @Jeff_Breunsbach asked #successprofessionals to share their overused phrases. Sh!t CSMs Say is the very best CSM expressions right from the horses' mouths! What did we miss? Add yours in the comments! #CSM
In 2014, Onshape came to Vanilla to power a customer support community. Over the years, the Onshape community has gone from strength to strength. Find out how Vanilla helped reduce ticket volume by 20%!
Power Hour with the @MURAL Community Team is happening on August 24th! @adrianspeyer is joined by the MURAL community team to discuss how in just 4 months they’ve established a thriving, beautiful community. Register to hear how Vanilla helped them do it!
Convincing company execs that CX investments are valuable can be difficult but, to keep up with growing customer expectations, you must ensure you're measuring the health of your CX programs and proving their worth.
Join us, August 19th, as Ryan McKeown of @HigherLogic shares how he reduced TTV by a gigantic 40%! #CXProfessionals - you don't want to miss this!
Did you miss Plugging Your Community into the Customer Lifecycle with @NDevo on Tuesday? Don't worry you can watch it on demand right here!
⚠️ Super Forum 2021 call for speakers CLOSES August 2nd - make sure you submit your session before it's too late! ⚠️ #HLSF2021…
🔔@NDevoo is here today! It's not too late to register!
On August 19th, Ryan McKeown of @HigherLogic shares his secrets to reducing TTV by a whopping 40%! Tune in to hear what he has to say about how he achieved this and how you could too! #CustomerSuccess
Super Forum registration is open! Join us for FREE for the biggest & best event on engagement strategies that work. 💠 3 days of exciting content 💠 40+ expert sessions 💠 Interactive
Our free eBook offers you invaluable insight into the mind of the consumer: what do they expect when it comes to CX? What's most important when interacting with a brand, and what is the ideal experience they’re looking for? Download it for free here!
I hope you’ll join @toddnilson and I for a community chat today on LinkedIn at 12 PM EDT - all the details:… #cmgr @vanilla @HigherLogic
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Next week, @NDevo is here to explain how community can not only facilitate your CX strategy, but also compliment each leg of your customer journey. Join us on July 27th! #CustomerExperience #Community
No matter the type of advocacy program you have in place, there are certain strategies you should always adopt. Our blog post with @advocacymvn has some excellent insights!
We've got some good news . . . Did you want to speak at Super Forum but didn't yet submit? Don't worry, our deadline is extended! 🥳 Be a part of the#HLSF20211 agenda by sending your session(s) idea by August 2! #MemberEngagementt#CustomerEngagementt…Ls
Vanilla's Summer 2021 Release is here! From machine translation to integrations, to new analytics, there's lots of exciting updates to check out! What are you most excited about? #productupdates
#communityy professionals! This is last call for speakers at this years#SuperForumm! Submit your session before July 15th!🔔 #HLSF20212#virtualeventsts…1XB
T-minus 2 hours folks - last minute spots are still available! Register here for Driving Revenue With Community Programs: Uncovering Community Qualified Leads
In case you missed The Democratization of Customer Success, we've got you covered! @john_ragsdale's webinar is available on demand here!
Don't miss out! Tomorrow, Dan Cmejla is with us for Driving Revenue With Community Programs: Uncovering Community Qualified Leads - save your spot today!
The G2 Summer Report named yours truly a leader in online community 🏆- a BIG thank you to all of our customers who recommend us so highly ❤️
Plugging Your Community into the Customer Lifecycle is a window into how community can not only facilitate your CX strategy, but also compliment each leg of your customer journey. On July 27th, join @NDevo and @adrianspeyer for this insightful webinar!
We're so excited to announce our newest feature: Machine Translation for Knowledge Base! Find out everything here! #machinetranslation #productupdates
An overwhelming majority of people think that community improved their #customerexperience with a brand, 88% in fact. A great customer experience is directly linked to improved retention rates. See what community can do for you.
Don't miss this awesome webinar next week! On July 13th, @adrianspeyer is speaking with @chilipiper's Dan Cmejla about Driving Revenue With Community Programs: Uncovering Community Qualified Leads. Hope we see you there!
Congratulations to @getnanit on their latest funding, their recent write up in Forbes, and the launch of their new community!…
Our call for speakers closes on July 15th - make sure you don't miss out! #HLSF2021…
Understanding the expectations of your #BritishCustomers is integral to creating your #CXStrategy. Find out what they want and how to achieve it!
The Summer 2021 Product Update is here! Find out what we’ve been up to over the past quarter and ask us anything about our new features! Register for our webinar on July 15th!
‘No One Cares About Your Go-Live!’. We’re excited to see @jaynathan speak at @precursive’s upcoming webinar on 29th June 5pm BST. He will discuss why @HigherLogic focuses on the metrics that matter to enable customers to realize value. Save your spot:…
#OrganizationalSilos can cause havoc for your #CustomerExperience. Find out how you can address silos and improve your #CX.
So many of our customers have found the one with Vanilla. See if you could too!
T minus 1 hour! Last minute registrants are welcome!…
🔔 This is not a drill!! Tomorrow people!! Register here if you haven't already!🔔
Did you attend Conversations by Vanilla 2020 or our webinar, Positioning your Community, with @RichMillington? Check your email! You could be the lucky winner of Rich's new book Build your Community. If you weren't so lucky - you can buy a copy here!
The goodness of Conversations by Vanilla + Super Forum = one dynamo conference! Want to be a part of it? Submit your sessions here: #HLSF2021…
Our CX Leadership Panel: Lessons Learnt from Global Support Communities webinar was so informative! Didn't make it to the live session? Check out the recording here!
Are you ready for 1pm EDT today? We are! Our very own @adrianspeyer is hosting the 12th annual State of Community webinar. Make sure you check it out!…
The key to #success in any endeavour is measurement. There are ten #communitymanagement KPIs that matter. Find out what they are here.
Our latest eBook, Customer Perceptions of the Community Experience offers you invaluable insight into the mind of the consumer. What do they expect from an experience with a brand and how they think you can facilitate that. You don’t want to miss it!
Calling all #community professionals! We want you to speak at our new annual event, Super Forum 2021. Learn more here! #HLSF2021…
Guess what's coming June 9th? The 12th annual State of Community Management report + webinar! #SOCM. I will proudly be there with @TheCR team for the big launch. I hope you'll join us for the release webinar! See you there! #CMGR…
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Don't forget, tomorrow! Join our leadership panel with our globally renowned speakers from @TomTom, @FSecure and @TeamViewer. Gain invaluable insights on successful global support communities and more!
On June 2nd (9:30 EDT - 3:30 CEST - 4:30 EEST), @TomTom 's Lorna Rickett is joining our global leadership panel with @adrianspeyer. Find out how SLAs have contributed to community success and why you should consider them. Register here to save your spot!
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