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Michael Hinshaw

Meeting the elevated expectations of today’s (and tomorrow's!) connected customers is all about the #data. bit.ly/2g7yUsk #cx
How can you make it easier than ever for your customers to get things done? Now. bit.ly/2g865wf
"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." -John Quincy Adams
Everything about this piece is too good! Swapping My Privacy Rights to Find a Taqueria via @jmancini77 smg.io/2urDs2r
What if you reverse engineered your thinking? It might be a great idea... bit.ly/2v2ARYT
Don't sit on your hands waiting to see how things shake out. Make a move. Make it bold. And make it now. bit.ly/2v2Sp7r #cx
You've got to think beyond the first purchase--before the first purchase--for sustained revenue... bit.ly/2i1IRs2
For success, #cx requires work from everyone in your organization. Together. Like a well-oiled machine. bit.ly/2g8hsEg
How can you bring digital transformation to your execs and board? gtnr.it/2irNMTk
#CFOs: Do you truly have the operational insight needed to be a leader in your field? bit.ly/2itp19q
It ain't easy, but when done right--your #CXM efforts will be so, so worth it. bit.ly/2g6K80h
Free is a great way to start your week... here's a complimentary journey mapping toolkit! bit.ly/2g68x6p #cx
Alexa, how can my company prepare for the voice assistant revolution to remain competitive and attractive? bit.ly/2g6HnvS
Busted! 3 myths about customer feedback... bit.ly/2t7dW22
Customers know when you're just going through the motions. A few ways you can keep the passion alive... bit.ly/2fRXw8y
Knowledge and money are power. Your customers have the upper hand in both… bit.ly/2snVbqZ
Organizational willpower isn’t sufficient to make #IoT a reality for your company. gtnr.it/2g75PNW
In a world with transient competitive advantage, those able to build an engaged workforce are the clear winners... bit.ly/2it0n8Q
Taking a wait and see attitude? How CIOs can lead the charge on dealing with digital disruption. via @Gartner_inc gtnr.it/2upQEok
Curious to see how this develops over time... Adobe Auto-Target Aims for Sensei-Fueled 'One-Click' Personalization smg.io/2vwNmRn
Customer Experience (#CX) is an all-encompassing organizational endeavor & Win Loss analysis can help. Read how here goo.gl/4HFprJ
Looking forward, with fresh eyes, from the outside in, is what every org should strive to understand and adopt. goo.gl/g6Zf8c
You think data's dry? In our world, data = human experience. 4 Strategies to Create Data-Driven Company Culture #CX smg.io/2uQDh1n
A rare insight into #CX reform, blackmail, and cold feet. Be bold CEOs and those of you who own CX transformation! goo.gl/gcpYKN
So good. "To...guarantee your programme fails in the most spectacular and miserable fashion...follow these 3 steps." goo.gl/B7zVMh
Wish I'd written this. "Customer Journey Mapping Should Take a Page from GPS" #CX #CEX #CustomerJourney @cfbloom smg.io/2tl98ml
Which of these five leadership types are you, and which is right for your team and project? goo.gl/j619gQ via @Gartner_inc
Zero in on high-value findings with minimal expense, with these #JourneyMapping shortcuts and techniques. #CX #B2B clearactioncx.com/b2b-customer-j…
3 ways companies with best customer experience got there – and how they stay ahead of the pack. goo.gl/m4F6wy
BRANDBITES: What if #marketers had a crystal ball? 2017 2nd quarter research via @Loyalty360 sgq.io/M6McByL6
CIOs must be armed with adaptive capabilities to be a digital leader. How to Become a Digital Dragon @Gartner_inc gtnr.it/2uvoadc
via @neilcdavey 6 reasons customer surveys are more important than ever. Compelling! You're gonna want to read this. goo.gl/ZnSkAG
How can your company get better at predicting your customers' seemingly illogical behavior? via @MyCustomer goo.gl/FY1wkP
Gartner notes shift from Nexus of Forces (mobile, social, cloud etc.) to Digital Biz as the driver of IT purchasing goo.gl/R9QG5H
4 of 4: From UX to CX: Rethinking the Digital User Experience as a Collaborative Exchange ebooks.capgemini-consulting.com/pdf/MIT-CX-Res…
3 of 4: Firms that collaborate w/customers find they will engage/provide expertise/appreciate being asked—if they extract utility in return.
2 of 4: Executives intimately involved w customer strategy, point to successful firms building #UserExperience on collaborative exchanges.
1 of 4 @CapgeminiConsul eBook: "What makes for a valuable user experience – one where customers extract value & the firm captures profit?"
Nature abhors a vacuum.... "8 Ways to Win by Finding the Gap in any Market" @jeremarketer inc.com/jeremy-goldman… via @Inc
Demand for IT services + Challenges as orgs move to digital = CIOs who need to do more than manage an IT budget gtnr.it/2uy2IEg
Numbers don’t have an agenda. They aren’t there to hurt you...—they’re telling you a story of where you need to be. goo.gl/cR9Jpm
Ohhhhh....poor #Marketo I really do feel for them. (Doesn't stop us from having a laugh though.) twitter.com/SheDigresses/s…
If you're with a #bank, established or startup, read this. #CX misses and #mobile banking glitches...still.... goo.gl/XCehj9
“Marketing leaders…make a(n) impact by creating lasting relationships with HIGH VALUE customers.” You’ve got this. goo.gl/7dgNLu
Reactive #CX is never a first choice. @adrianswinscoe shows examples of proactive CX: how is YOUR org stepping up? goo.gl/KrGwSw
Higher revenues, lower costs...and better #CX? Airlines That Lead in CX Apply those Principles Across the Board sgq.io/v8B1ttBO
Transparency & clarity: prerequisites to org adoption & accountability for CX transformation customerthink.com/8-customer-exp…
Retweeted by Michael Hinshaw
How will the #CIO role evolve in the next five years? @searchCIO interviews Black & Decker's CIO #DigitalExplosion goo.gl/sJdpE3
Really excellent report on consumer pain points & trust issues with online brands via @LaughlinPaul @MyCustomer goo.gl/SKfXz8
Disruption! Changing expectations! Extreme competition! #CX saves the new face of B2B. Great article & survey link. goo.gl/J7oHnR
 
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