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To all of our fans: after careful consideration we have decided to shut down the Klout website & the Klout Score. This will happen on May 25, 2018. It has been a pleasure serving you, and thank you for your ongoing support over the years. Details here: lith.tc/2wtAAEp
The top hotels for #customerservice in the US according to the new American Customer Satisfaction Index (ACSI) are @HiltonHotels and @Marriott | #CX @SmarterTravel bit.ly/2IbDJNR
How to emulate @amazon's best practices: lean into your strengths, know the future of your industry, exceed & personalize the #customerexperience, be consistent, and build strong relationships | #CX @Forbes @Hyken bit.ly/2wc3qt4
Tips on how to keep your #customerservice team happy & motivated, which in turn, keeps your customers satisfied | #CX @customerthink @LarryAlton3 bit.ly/2HNy5xS
A case study from about a poor #customerexperience that was quickly rectified into a moment of delight for the customer | #CX @iris_xyz @Hyken bit.ly/2rdquCt
A look at how # influencermarketing has changed in 5 charts | @Digiday bit.ly/2qBHvWY
#influencers are starting to get long-term contracts that treat them more like traditional talent | #influencermarketing @Digiday bit.ly/2J3sFyZ
Here's what startup entrepreneurs need to know about the #influencermarketing landscape | @Entrepreneur bit.ly/2J2z3GL
A look at why complex B2B industries need super-influencers | #influencer @Forbes bit.ly/2H9ga4G
A look at how customer-obsessed organizations have developed their culture, and tips on how to emulate them | #CX @Forbes bit.ly/2HCSIO2
4 areas to master in order to create a great #customerexperience: budget, data, people and content | @chief_marketer bit.ly/2EJEqYT
A look at how brand loyalty is evolving in the era of digital transformation. bit.ly/2vktGRp
Should brands focus on one time customers or returning customers? | #CX bit.ly/2HFH6dg
Brands that use #influencermarketing can boost returns and conversions | #influencers @ZDNet zd.net/2Hp06Pp
"80% of CEOs surveyed said they believed they were delivering a superior #customerexperience. But only 8% of customers agreed with that "superior" claim | bit.ly/2JFxxLT
"86% of buyers will pay more for a better #customerexperience. By 2020, customer experience will overtake price and product as the key brand differentiator." | #CX bit.ly/2IRmsGj
59% of all consumers feel companies have lost touch with the human element of #customerexperience | #CX bit.ly/2quyON7
A look at how #AI can create enhanced candidate and employee experiences | bit.ly/2HlkrFb
"Leadership development is a pivotal part of a company’s success, especially when it comes to the #customerexperience." | #CX bit.ly/2EBjkMn
13 critical questions to start building a customer #community | @ItWorld bit.ly/2GLGGkf
Learn how Adobe’s CMO, Ann Lewnes, has grown her career in marketing, and what she foresees will be marketers' next biggest challenge in tech | bit.ly/2EetF0m
71% of respondents said that ads are more intrusive now than they were three years ago. What brands need to focus on is authentically engaging with their consumers - talking WITH, not AT them. | #CX bit.ly/2H8lush
In a study from @Fullscreen, it was found that branded influencer videos are on par with the 0:30 TV spot on biometric intensity and joy. bit.ly/2EkeB1l
75% of marketers are using influencers as a marketing tool and many plan to increase spending—43%—on it in the next 12 months, according to a new survey from the ANA | @chiefmarketer bit.ly/2ItqCnF
How to deliver emotion-packed, tailored experiences through design: synthesize, engage the senses, and simplify | #CX @Adweek bit.ly/2GNnc25
What is #customerexperience? How can it be measured? And who should own it? Find out these answers and more in this post from @Econsultancy bit.ly/2uJ9Lew
Three ways to expedite your retail customer experience program: use your #CX metric, use social listening to fill the complaint gap, and all generations appreciate #customercare | @customerthink bit.ly/2GuYWOR
Utilize experience-driven e-commerce to help increase #customerloyalty through technology, data and content | @diginomica #CX bit.ly/2GY37nc
With seemingly unlimited brand choices, it’s difficult to stand out and create memorable customer experiences. Try out some of these psychological tactics to earn their favor: use emotion, create associations, and cultivate consistency | @Adweek bit.ly/2I89C6p
#CustomerExperience Trends: 7 Ways to Make Your Mobile Customers Happy | #CX @customerthink bit.ly/2Ievygg
Infographic: For Brands, #Influencers Are More Powerful Than Celebrities | @Adweek #influencermarketing bit.ly/2DX0xdT
How To Grow Your Customer Base In The Current Age Of Experience | @Forbes #CX bit.ly/2GgU0jG
Why the CEO of Glossier Thinks Retail Companies Need to Invest More in the Customer | @Adweek bit.ly/2u7OVoX
10 Companies That Arm Employees With Tools To Fix Customer Problems | #CX @Forbes @BlakeMichelleM bit.ly/2GJTAzZ
Customer Experience Should Take On 'Agility' Imperative | @MediaPost bit.ly/2Hu6QrS
Less visually-oriented brands like personal care, skincare and bath & shower have turned to #influencermarketing to effectively and authentically reach consumers | @L2_Digital bit.ly/2FHk2fN
6 Tips For Tech Executives' Success In Today's World Of Technology | @Forbes bit.ly/2p8iH7g
Tech Is Transforming the Role of CMO. Here are 20 executives driving innovation | From @Adweek by @DaveGian bit.ly/2FBGdka
Why Influencer Marketing is the Next Big Thing | @socialmedia2day bit.ly/2tk4fOH
Building A Customer-Centered Culture At Capital One | @Forbes @BlakeMichelleM #CX bit.ly/2G8I9E6
How Top CEOs Leverage Social Media To Build A Following And Brand Loyalty | @Forbes bit.ly/2piVOhv
Media brands are incorporating consumer behaviors like preferences and publishing nuances into their social media strategies to grow their audiences | @Adweek bit.ly/2G2sbM0
The 10 Most Valuable Brands in 2018 | @Inc on.inc.com/2oCHp0a
Many Marketers Plan to Up Their Investment in #InfluencerMarketing This Year | @eMarketer bit.ly/2CXdPqE
What brands need to know about Gen Z and Millennial parents on #socialmedia @Adweek bit.ly/2FYN7AS
Have you done an audit of your #socialmedia profiles? Here are some quick tips to refresh your brand presence. bit.ly/2Fk3CpT
Listen in on @eMarketer's podcast The State of #InfluencerMarketing for commentary on what it means to be an influencer today bit.ly/2t4ecQa
6 Do’s and Don’ts of Creating Brand Loyalty | @ryanscottgould @SpinSucks lith.tc/2sP1CEH #digitalCX #CX
The 10 Most Customer-Obsessed Companies In 2018 | @BlakeMichelleM @Forbes lith.tc/2GwXRWh
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