Still happens far too often - when companies say "new customers only", too many companies - more so the traditional B2C ones - using this approach and not focusing on keeping existing loyal customers. It's time to change! #CustomerSuccess#loyalty#growthbit.ly/38w85ts
A superb post from @guynirpaz - "The secrets to Apple and Tesla’s customer success are finally attainable for B2B businesses". Invest in your customer journey like a product and manage your customer outcomes as part of this - love it. #customersuccessventurebeat.com/2022/05/06/the…
As we transition towards a customer-centric organization, what should we look at?
Watch this video as Vinli’s VP Global Customer Success, @jnoble100 shares his experience and expertise in moving companies to be customer-centric.
buff.ly/3kxzm0Z
Only two weeks remain to submit nominations for the 2022 EMEA Customer Success Excellence Awards - closing May 15th! Nominate the best in #CustomerSuccess here: buff.ly/3v3uWoU And join us to celebrate the winners at the awards ceremony in London on June 15th #cs#awards