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Pro tip: Avoid being abrupt and make sure to end all customer communication on a positive note. #Communication #CustomerSupport #CX #Freshdesk
8 billion people and still, everyone wants to see the manager - Every customer service rep on the planet.
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It’s Children’s Day in India. Our social media team was looking around the workplace for inspiration just to learn that the majority of the adults among us are simply plus-sized children. #HappyChildrensDay #ChildrensDay
Retweeted by Freshdesk πŸ™Œ
Consumers no longer want to be held back. Instead, they want businesses to enable a sense of independence and personal empowerment. This resource covers everything you need to know about customer empowerment – the what, the why, and the how:
What's the most popular holiday support request?
Did you know? One-third of consumers say they would consider switching companies after just one instance of subpar customer service. Here's how good communication and effective customer service are intertwined πŸ‘‰ #cxx#freshdeskk#communicationn
Hi @ADVBuyers, It's unfortunate of the issue being faced. Could you kindly DM your Freshdesk account URL and email address being used? So that our team may further help assist you with this.
T-minus one day ⏰. Catch us LIVE tomorrow for our new product launch. Register for the Freshworks Fall β€˜22 Launch Virtual Event now:
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Top 5 benefits of ticket deflection for your business: πŸ’° Lower support costs. ❀️ Increased agent satisfaction. πŸ“ˆ Resolve more support tickets. 🀝 Customer loyalty. Here's everything you need to know about ticket deflection with help desk
3 lessons your sales team can learn from customer support: πŸ§‘Identifying and building out an ideal customer profile 😍Knowing which features your customers love the most πŸ€”What information prospects need to have to make a decision
Did you know that 41% of US consumers start holiday shopping in November? While it may seem too soon to start sending out your holiday greetings, it may tip customer opinion in your favor to start preparing now. #HolidaySeason #Freshdesk
Hello @ArneKuilman! We strive towards making our product user-friendly, and your feedback matters to us. We'd be more than happy to help you with this. Please DM us your contact details so we can create a ticket on your behalf.
Hello @Ghostlyoranges! We're currently facing downtime across regions, and our team is working on a quick fix. You can DM us your contact details so we can create a ticket for you.
We’re all about helping every employee thrive. That’s why we’re thrilled to announce #Freshservice for Business Teams, which enables departments outside of #IT to provide uninterrupted service delivery. Learn more at our Fall β€˜22 Launch event next week:…
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This agent wins the #Halloween costume party. πŸ‘#HappyHalloweenn οΏ½ag
Let there be Delight! πŸͺ” #HappyDiwalii to everyone from Freshworks Kudumba! ❀️
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πŸ“… Save the date. πŸ‘€ Be the first to see what's next. Join us on November 9 for the Freshworks Fall β€˜22 Virtual Event to learn about the latest product innovations coming your way! RSVP
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Hi @JimmyEHunt, Please DM us your contact information and account details so we can take this further!
These podcasts are so good you will end up binge-listening.
Hey @tcan1337, that's odd. It is not within our SLAs as well. Kindly DM your contact information and the ticket with us that's been open for a while so we can have the same escalated.
E-commerce Customer Support β‰  Retail Customer Support Sometimes e-commerce support requires an entirely different approach when helping customers. #RetailSupport #Freshdesk
Happening tomorrow! Grab your sport to join the conversation and learn how your business can make adaptability a competitive advantage. Reserve your seat now: #customersupport #customerexperience #cx #freshdesk #freshworks
Agents are the happiest when they: βœ… Believe in their company’s mission βœ… Feel that they belong βœ… Are given career opportunities βœ… Have a manageable workload
Achieving excellent customer service and customer experience is impossible without a "customer-centric" organization. And it is up to leadership to actively and continuously build on this culture.
Why do some customers always choose small businesses to purchase from?
Now offer stellar omnichannel support without switching screens with Freshdesk- @aircall integration. #support #omnichannel #cx #customersupport #freshdesk #freshworks
How can you instill loyalty in the age of effortless customer service and hyper-competition? Learn from the industry experts as they share insights in the recently concluded @FreshworksInc Customer Experience webinar. Watch the on-demand webinar here:
3 things that need to be automated in your support desk right now: 🧭 Routing tickets πŸ‘‹ Follow-ups ⭐ Prioritizing tickets
Should brands have dedicated accounts for replying to customer questions on social media?
Here are five ways to build a strong eCommerce customer support team :
eCommerce business owners know this. Your customer service team will often be the first to interact with potential customers. That's why staffing for e-commerce customer support isn't a task to take lightly.
Are you ready to #LevelUpYourCX with Freshdesk and @KonnectInsights? Tune in to the Freshdesk LinkedIn page in a few hours for an insightful CX chat with @ebohren and @sameernarkar on how social media listening empowers brands to become more proactive in their CX strategy.
To measure customer happiness, start by measuring employee happiness.
Learn how you can better listen, engage, and support your customers better while gaining real-time insights into customer sentiment. 13th September | 8:30 PM IST/ 8 AM PDT Save your spot: #FreshworksTechnologyPartner #LinkedInLive #EventAlert #CX
Tune in to our latest LinkedIn LIVE, where our host @ebohren will be conversing with @sameernarkar, founder of @KonnectInsights, on reimagining support experience for the social consumer environment.
[1] Worldwide, people spend an average of 2 hours and 27 minutes daily on social media. Staying on top of all these conversations is a gigantic task for businesses but comes with the sweet reward of being attuned to the voice of your customers. πŸ§΅πŸ‘‡
Whether you’re aiming to progress to the next level in customer support, or switch careers, here are four tips that can help you. #careers #growth #customerservice #cx #freshdesk
This is for all Kanban board fans out there 🀩 Get a visual and intuitive look when viewing ticket properties on Freshdesk without opening a ticket. Install this add-on to your Freshdesk support desk #kanbann#productivityy#helpdeskk#cxx#freshdeskkR
Download the Freshdesk Benchmark Report 2022 to learn about digital transformation and technology levers from across the globe #digitaltransformation #technology #cx #customersupport #freshdesk #freshworks
#Finland has the highest CSAT%. #Singapore has the fastest Average First Response Time. #SouthAfrica is the quickest when it comes to First Assign Time. What can you learn from businesses in these countries that are getting it right?
A quick tour of Freshdesk's ticketing dashboard. #Dashboard #Freshdesk #Freshworks #CX
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