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What's the toughest customer support challenge?
"How should I write a perfect cover letter?" "What font should I choose?" "What skills should I add?" "What if I don’t have any prior customer service experience?" "How should I format a customer service resume?" All your questions are answered here :
Read the story on how the Blue Nile had to pivot to chat-based sales and support to continue providing world-class customer experiences: #CX #TheRetailRevolution #Freshdesk
When digital-first businesses in the jewelry space were practically non-existent, Blue Nile successfully established itself as one of the first. They aimed to break away from the conventional category truth that online shopping was not for higher-value items. (1/2)
Everyone talks about how social media is bad for mental health but what about software that doesn't make delight easy for the end-user?
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The perfect tool for you is the one that makes customizing your workflows as easy as drag-and-drop. If you have to sit down and do battle with code, you simply don’t need it.
When was the last time a brand made you feel extra special?
What does it take to have a 'real' conversation with today's modern customer? Join the chat with Robbie Crabtree and Alan Berkson to learn the secrets of making great first impressions in your next conversation. Register now :
It's 2021, and it's important now more than ever to get your channel mix right! Unsure of which channels are right for you? Read about the 'Rule of Five' in this FREE retailer's guide to omnichannel customer service : #CX #TheRetailRevolution #Freshdesk
One million daily transactions. And yet, a first response within 60 seconds. Swipe to find out how @Klarna never compromises on customer service.
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Is an omnichannel contact center a bare necessity in 2021? Read here:
With omnichannel contact centers, it’s a single source of truth for all things customer service. Every channel is connected and embedded within a common dashboard, from where agents can resolve customer issues without losing context.
Multichannel contact centers are disparate in the way customer data is stored, as the channels live siloed despite being offered as touchpoints. Your support agents will have to go through switching tabs while responding and manually fetching data to collate all the interactions.
What is the difference between multichannel and omnichannel contact centers? πŸ€” πŸ§΅πŸ‘‡
We'll tell you what to call them – Customer Support Agents! We salute all support agents for always saving the day :) #HappyCustomerSupportWeek #CustomerSupport #Freshdesk
What do you call someone who makes it their job to help people? Someone who is empathetic, sensitive, compassionate, and goes that extra mile to solve people's problems without expecting so much as a word of thanks in return... A hero? A warrior? πŸ‘‡πŸ§΅
Have you heard about the β€œRule of Five” that helps you to prioritize the right support channels for your business? πŸ€” If not, then download this free guide to learn #TheRetailRevolutionn#Freshdeskk#CXX
Do all CX scores paint a true picture of how customers feel about a brand experience? Is there room for bias in metrics too? Jonnie Davis from @opinyin shares his thoughts about how CX scores can be unfair and how to fix them. #CustomerFeedback
Yes. And they can take a leaf (or two) out what customer-centric giants do best. Read more: #CXDecoded #TheCXReview #Freshdesk
For many SMBs, this spike in customer service expectations has been a rude awakening. Can SMBs build customer service systems to match modern consumer behaviors? πŸ€”
The fact is consumers have become used to incredibly high levels of service and expect it from all companies they interact with. They expect 24-hour deliveries from their local florist and round-the-clock support from their neighborhood health clinic. 🧡�UR
"Masters of Moment" is where you can tune in to learn from people with real-world success in a range of soft skills that take your performance as a customer service professional to the next level. Register to participate: #MastersOfMoment #Freshdesk
Great customer service happens when you talk to customers, not at customers. To this end, it helps to spend time developing the right foundational skills. πŸ‘‡πŸ§΅
What is the most important feature that you look at while choosing an omnichannel helpdesk?
How can everyone get access to credible, creative, and thought-provoking content in customer experience? Our Chief Customer Officer @pradeeprat weighs in. Learn more about #CXDecoded here:
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Our Chief Customer Officer, @pradeeprat is here to introduce "The CX Review" - our new monthly publication you can turn to for interesting takes, expert advice, and peer perspectives on all matters of CX.
Customers want fast service which relies on technology but, they also explicitly want human touch in every interaction. Is there a fine line between technology and humanness? Or should we get back to our traditional methods? πŸ€” Read the full essay
Weekend goals πŸ˜‡Q
Today’s shoppers no longer hesitate to jump from one brand to another when met with a bad experience. Unlock the secret to any time, anywhere customer service using this FREE Omnichannel Retail Guide -> #CX #TheRetailRevolution
E-commerce Customer Support β‰  Retail Customer Support Sometimes e-commerce support requires an entirely different approach when helping customers. #RetailSupport #Freshdesk
Tag a brand that you've had an effortless refund experience with.
When business leaders recognize the precise value their customer data holds, from the ability to inform product design and improve service - they unlock customer-centricity. Read the full interview here: #CXDecoded #TheCXReview #Freshdesk
Great things are done by a series of small things brought together. --Vincent Van Gogh #tuesdaymotivations #Freshworks
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What's the one signal that you trust before making an online purchase?
Dear #HRTwitter, What's your favorite go-to question while interviewing customer support specialists?
Delivering delight together! Freshworks partner "Talk to me SΓ rl" was at the LEC Expo 2021 in Geneva, organized by "BY Connect" on September 21 and 22, talking to entrepreneurs and managers about #cx, #customerdelight, and more.
"Loyal customers" are the result of a well-built customer strategy that is future-proof. Read more on how to get started:
The key to a delightful customer experience is customer-centricity. Knowing which way to turn the key helps to lean on insights and perspectives. This is why we created The CX Review. A monthly publication to inspire your next CX strategy. Read the inaugural here πŸ‘‡
You cannot let your customers go if they had a bad experience. In fact, that is the time to reach out and wow them! Learn more about proactive support: #customersupport #freshdesk
Today is a dream come true for me - from humble beginnings in #Trichy to ringing the bell at @Nasdaq for the FreshWorks IPO. Thank you to our employees, customers, partners, and investors for believing in this dream. #Freshworks #IPO #NASDAQ
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Today, our parent company @FreshworksInc, has entered its next chapter as a publicly traded company! #Freshworks #NASDAQ #IPO…
Today is the day, our parent company, @FreshworksInc, is a public company, listed as $FRSH on Nasdaq! Thank you to all our leaders, team members, partners, investors, and everyone who has been a part of this journey with us. #Freshworks
What's the most effective self-service channel for your business?
For a lot of CX professionals, proving the value of CX is a major challenge. Are you facing this too?
Here's how was able to empower their support team with 95% adherence to SLAs, with Freshdesk.
"The Eisenhower Decision Matrix" is a powerful tool for time management and can help you decide and prioritize tasks based on urgency and importance. This matrix for customer support teams is just a sample. How does your team prioritize tasks? Let us know in the comments :)
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