"How should I write a perfect cover letter?"
"What font should I choose?"
"What skills should I add?"
"What if I don’t have any prior customer service experience?"
"How should I format a customer service resume?"
All your questions are answered here : bit.ly/3FWOBtR
When digital-first businesses in the jewelry space were practically non-existent, Blue Nile successfully established itself as one of the first. They aimed to break away from the conventional category truth that online shopping was not for higher-value items.
What does it take to have a 'real' conversation with today's modern customer?
Join the chat with Robbie Crabtree and Alan Berkson to learn the secrets of making great first impressions in your next conversation.
Register now : bit.ly/3BiwRXm
It's 2021, and it's important now more than ever to get your channel mix right!
Unsure of which channels are right for you? Read about the 'Rule of Five' in this FREE retailer's guide to omnichannel customer service : bit.ly/3aeuE3l#CX#TheRetailRevolution#Freshdesk
With omnichannel contact centers, it’s a single source of truth for all things customer service. Every channel is connected and embedded within a common dashboard, from where agents can resolve customer issues without losing context.
Multichannel contact centers are disparate in the way customer data is stored, as the channels live siloed despite being offered as touchpoints. Your support agents will have to go through switching tabs while responding and manually fetching data to collate all the interactions.
What do you call someone who makes it their job to help people?
Someone who is empathetic, sensitive, compassionate, and goes that extra mile to solve people's problems without expecting so much as a word of thanks in return...
A hero? A warrior?
Do all CX scores paint a true picture of how customers feel about a brand experience? Is there room for bias in metrics too?
Jonnie Davis from @opinyin shares his thoughts about how CX scores can be unfair and how to fix them. bit.ly/3Bf0sRr#CustomerFeedback
The fact is consumers have become used to incredibly high levels of service and expect it from all companies they interact with. They expect 24-hour deliveries from their local florist and round-the-clock support from their neighborhood health clinic.
"Masters of Moment" is where you can tune in to learn from people with real-world success in a range of soft skills that take your performance as a customer service professional to the next level.
Register to participate: bit.ly/3BiwRXm#MastersOfMoment#Freshdesk
How can everyone get access to credible, creative, and thought-provoking content in customer experience?
Our Chief Customer Officer @pradeeprat weighs in.
Learn more about #CXDecoded here: thecxreview.com
Our Chief Customer Officer, @pradeeprat is here to introduce "The CX Review" - our new monthly publication you can turn to for interesting takes, expert advice, and peer perspectives on all matters of CX.
Customers want fast service which relies on technology but, they also explicitly want human touch in every interaction. Is there a fine line between technology and humanness? Or should we get back to our traditional methods? 🤔
Read the full essay here:bit.ly/3uzatX1Go
Today’s shoppers no longer hesitate to jump from one brand to another when met with a bad experience.
Unlock the secret to any time, anywhere customer service using this FREE Omnichannel Retail Guide -> bit.ly/3oeunFB#CX#TheRetailRevolution
When business leaders recognize the precise value their customer data holds, from the ability to inform product design and improve service - they unlock customer-centricity.
Read the full interview here: bit.ly/39J7Ubv#CXDecoded#TheCXReview#Freshdesk
Delivering delight together!
Freshworks partner "Talk to me Sàrl" was at the LEC Expo 2021 in Geneva, organized by "BY Connect" on September 21 and 22, talking to entrepreneurs and managers about #cx, #customerdelight, and more.
The key to a delightful customer experience is customer-centricity. Knowing which way to turn the key helps to lean on insights and perspectives.
This is why we created The CX Review. A monthly publication to inspire your next CX strategy.
Read the inaugural here 👇
Today is a dream come true for me - from humble beginnings in #Trichy to ringing the bell at @Nasdaq for the FreshWorks IPO. Thank you to our employees, customers, partners, and investors for believing in this dream. #Freshworks#IPO#NASDAQ
Today is the day, our parent company, @FreshworksInc, is a public company, listed as $FRSH on Nasdaq! Thank you to all our leaders, team members, partners, investors, and everyone who has been a part of this journey with us.
"The Eisenhower Decision Matrix" is a powerful tool for time management and can help you decide and prioritize tasks based on urgency and importance. This matrix for customer support teams is just a sample.
How does your team prioritize tasks? Let us know in the comments :)