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Just Posted: ‘Contact Centres Are Trapped in a Vicious Cycle’ Hammer President and CEO John D'Anna uncovers how contact centres can react and fulfil their potential in 2022 cxtoday.com/contact-centre… #cx #BigCXUpdate #contactcentre #contactcenter
Just Posted: What is Customer Complaint Management? A Crucial Customer Service Function Explained The practice of managing, reacting to, and reporting on complaints received through various channels cxtoday.com/voice-of-the-c… #cx #cxnews #voiceofthecustomer
CX Summit commences next Tuesday, and we have got some amazing sessions lined up for you. This includes a session with @Hammer_CX President and CEO, John D'Anna on how contact centres can react and fulfil their potential: ow.ly/yYmW50JMFwj #BIGCXUPDATE #CX
Just Posted: What Customer Insights Is @Adobe Pulling From the Metaverse? Its recently enhanced Adobe Analytics solution now draws customer data from the metaverse cxtoday.com/data-analytics… #cx #cxnews #dataanalytics
Just Posted: 48% of Contact Center Leaders Feel “Unprepared” for the Future @observeAI research highlights growing contact center pessimism for the future, despite rising technology budgets ow.ly/jXNb50JMkqM #cx #cxnews #contactcentre Observe.AI
Just Posted: @intermedia_net Launches an AI-powered Analytics Feature The feature helps organisations capture trends by identifying keywords and phrases cxtoday.com/data-analytics… #cx #cxnews #data #analytics
Just Posted: @intermedia_net Drives Business Transformation with a CX-First Mentality CX Today's David Dungay hosts Koray Parmaks, VP of CCaaS, Intermedia and Robin Gareiss, CEO, @Metrigy cxtoday.com/tv/intermedia-… #cx #cxnews #businesstransformation
Just Posted: @TreasureData Is Now Available on @Genesys Premium AppFoundry Treasure Data brings its customer data platform to Genesys customers cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: @salesforce Is Set to Add No-Code Automation Capabilities to MuleSoft MuleSoft users may soon harness RPA to connect more systems and automate additional manual, repetitive processes cxtoday.com/data-analytics… #cx #cxnews #data #analytics
Just Posted: ‘Automation Takes Away the Drudgery’ @Five9 CEO Rowan Trollope shares how the company is changing the CX game cxtoday.com/contact-centre… #cx #cxnews #BigCXUpdate #contactcentre #contactcenter #CXSummit2022
A Perfect Pair: Healthcare and Technology in 2022 Discover how health services adopt new CX technologies to tackle pressing challenges  cxtoday.com/data-analytics… #cx #cxnews #data #analytics
Just Posted: The @forrester Wave for People-Oriented Text Analytics Platforms 2022 (Q2) Discover the Leaders, Strong Performers, Contenders, and Challengers in people-orientated text analytics platforms cxtoday.com/data-analytics… #cx #cxnews #dataanalytics
Just Posted: Contact Center Optimization: 9 Quick-Fire Tips to Improve Performance Uncover a whole host of contact center optimization ideas, covering people, process, and technology cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Enabling Awesome CX in CRM with makepositive CX Today's Sandra Radlovački hosts Omar Paul, Delivery Director, @makepositive part of @sabiogroup cxtoday.com/crm/enabling-a… #cx #cxnews #CRM
Just Posted: @Teleperformance UK Partners with @PCIPAL The deal enables Teleperformance customers to leverage secure payment solutions cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: CX Summit is Approaching! The ultimate CX virtual event is just around the corner cxtoday.com/contact-centre… #cx #cxnews #CXSummit #CXSummit2022 #contactcentre #contactcenter
Just Posted: How to Improve Call Listening and Bolster Agent Performance Monitor live customer calls to identify agent performance improvement opportunities cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: What Is Voice Biometrics, and How Can It Improve CX? The process of using an individual's "voiceprint” to verify their identity cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter #voicebiometrics
Just Posted: @thoughtworks Acquires Handmade Design The acquisition paves the way for Thoughtworks to expand its presence in Latin America cxtoday.com/loyalty-manage… #cx #cxnews #loyaltymanagement
Just Posted: @Qualtrics and @ServiceNow Launch a New Insights Solution The solution keeps experience and operational data within one unified interface cxtoday.com/data-analytics… #cx #cxnews #dataanalytics
Just Posted: 89% of Tech Executives Plan to Increase Digital CX Spending @TELUSint research suggests that new funds will focus on conversational AI, data & analytics, and CRM cxtoday.com/speech-analyti… #cx #cxnews #speechanalytics
Just Posted: @EnghouseTransp Acquires @Competella Competalla offers cloud contact centre solutions for Microsoft Teams cxtoday.com/contact-centre… #cx #cxnews #contactcenter #contactcentre
Just Posted: @Avaya Secures a $600M Financing Injection The CCaaS vendor hopes to accelerate its business model transformation cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: ‘Not Utilising Innovation is Risky Business’ Execs at @Five9 and @Talkdesk discuss the most common challenges of contact centre migration cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
CX Today: Everything You Need to Know About Helpdesk CX Today's Isabel Blakemore gives an informative video giving insights into what a Helpdesk is & how it all works. Watch on YouTube: youtu.be/nade4RXA6Gw Read the article: cxtoday.com/contact-centre… #helpdesk #automation
Just Posted: “A New Chapter!” Investor Group Acquires @Zendesk for $10.2BN Zendesk will become a private company upon the deal’s completion cxtoday.com/crm/investor-g… #cx #cxnews #crm
Just Posted: BIG CX NEWS from Amazon, Zoom, and CX Today Popular stories from the last week that you may have missed cxtoday.com/contact-centre… #cx #cxnews #bigcxnews #contactcentre #contactcenter #CXSummit
Just Posted: Building a Programmable Agent Coaching Experience CX Today's Sandra Radlovački hosts Surbhi Rathore, CEO and Co-Founder of @symbldotai cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter Symbl.ai
Just Posted: Cogito Releases New Real-Time Coaching Capabilities The new batch of updates helps to enhance agent experiences cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter #cogito
Just Posted: @textelnow and @NICELtd Expand Partnership Textel plans to bring its SMS solution to a new, global customer base cxtoday.com/contact-centre… #cx #cxnews #partnership #contactcentre #contactcenter
Just Posted: 8×8 Releases a New Microsoft Teams Bundle 8x8 XT offers Teams users global telephony capabilities, customer engagement features, and much more cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Qualtrics Debuts a Quality Management Solution Supervisors can now gain insights into the state of contact centre performance cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Intercom Launches a Host of Customer Engagement Tools The new releases aim to drive personalised experiences cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Improve CX With Human-Centered Design Design better customer experiences by putting people first cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Building a Business Case for CX in the Public Sector Understanding the true benefits of CX in the public sector cxtoday.com/contact-centre… #cx #cxtoday #contactcentre #contactcenter
Just Posted: ‘Authenticity Fosters Customer Loyalty’ A panel of experts discusses what makes a difference in delivering a truly human experience cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter #experts
We're thrilled to be an exhibitor at this year's @cxtodaynews CX Summit! Let us know if we'll be seeing you there. 👇 hubs.li/Q01dR1780t
Retweeted by CX Today
Just Posted: ‘Total Experience Starts with a Mindset and a Metric Change’ Genefa Murphy, Chief Marketing Officer, @Five9 shares the ins and outs of a successful total experience strategy cxtoday.com/contact-centre… #cx #cxtoday #bigucupdate #contactcentre #contactcenter
Retweeted by CX Today
Just Posted: How Is AI Revolutionising Customer Experience? AI is becoming an essential ingredient of any effective CX strategy cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: @twilio: Use First-Party Data To Build Better Customer Relationships Jeff Lawson, CEO of Twilio, took to the stage at CDP Week 2022, sharing his secrets for creating long-lasting loyalty cxtoday.com/crm/use-first-… #cx #cxnews #CRM #Twilio
Just Posted: @Zoom Launches a New Framework for Hybrid Working The central platform provides an all-in-one #communication and #collaboration offering cxtoday.com/wfo/zoom-launc… #cx #cxnews #zoom #hybridwork
Just Posted: @uniphore Solutions Now Available on @Genesys Premium AppFoundry The move aims to enable Genesys customers to access more contact centre AI tools cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Why Is a Proactive Customer Service Approach Crucial in 2022? Mo Hassan, Client Success Manager at Business Systems argues that a proactive customer service approach is now critical to survival in a digitally native world cxtoday.com/voice-of-the-c… #cx #cxnews
Just Posted: @Sprinklr Unveils a “Lite” Version of its Customer Support Solution Contact centres can deploy the platform in under five minutes cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: Retail Case Study in Focus: @Zendesk and Ignersoll Rand Ingersoll Rand Works with Zendesk to Improve CSAT by 35% cxtoday.com/contact-centre… #cx #cxnews #contactcentre #contactcenter
Just Posted: ‘Total Experience Starts with a Mindset and a Metric Change’ Genefa Murphy, Chief Marketing Officer, @Five9 shares the ins and outs of a successful total experience strategy cxtoday.com/contact-centre… #cx #cxtoday #bigucupdate #contactcentre #contactcenter
This is promising to be an excellent event in the CX calendar and we're delighted to be playing a part. @sabiosense @cxtodaynews #CXSummit twitter.com/sabiosense/sta…
Retweeted by CX Today
Just Posted: ‘#BYOD Should be Part of Every #ContactCentre Offering’ A panel of experts weighs in on the contact centre security debate cxtoday.com/contact-centre… #cxnews #cx #techevent #cxsummit22 #bigcxudpate
Retweeted by CX Today
Just Posted: Comm100 Dives Into the Voice Bot Space The vendor adds voice to its omnichannel solution, equipping the channel with conversational AI cxtoday.com/speech-analyti… #cx #cxtoday #speech #analytics
Just Posted: Level AI Launches Agent Screen Recording The feature provides new insights into agent performance cxtoday.com/contact-centre… #cx #cxtoday #contactcentre #contactcenter
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