CX Today

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Just Posted: The Future of @playvoxcx: Driven by the Employee Playvox continues its mission to maximise employee experiences with its #acquisition of Prodsight cxtoday.com/contact-centre… #cxnews #cx #contactcentre #contactcenter
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Just Posted: @aircall Partners with @deutschetelekom The partnership is set to strengthen Aircall's presence in the German market cxtoday.com/contact-centre… #cxnews #cx #contactcentre #contactcenter
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Just Posted: Unlocking #AI-Enabled Empathy in the #ContactCentre @netsapiens introduces a sentiment analysis feature to transform contact centre empathy cxtoday.com/contact-centre… #cxnews #cx #contactcenter #artificialintelligence #wellbeing
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Solving CC Cloud Migration in the #Finance Sector with @Hammer_CX CX Today's @CommsGuru4U hosts Richard Rodwell, Head of Sales and Channels - Asia, Hammer cxtoday.com/contact-centre… #cxnews #cx #contactcentre #contactcenter #video
CX Today's Customer Solutions topic for January is Financial Services, sponsored by @Hammer_CX Read all the latest news regarding this topic on CX Today: cxtoday.com/tag/finance/ #cxnews #cx #contactcentre #finance #contactcenter #customerexperience
January is #MicrosoftTeams in the Contact Centre month, sponsored by @EnghouseInterac View all the latest news on this topic on CX Today: cxtoday.com/trending/ #cxnews #customerexperience #contactcentre #contactcenter
Just Posted: How to Integrate #MicrosoftTeams into the #ContactCenter Integrate Microsoft Teams and unlock the collaborative #contactcentre cxtoday.com/contact-centre… #cxnews #cx #msteams #teams #technology
The deadline for submitting your #CXAwards22 entries is today!⚠️ You can find more information on the categories, judges, and how to submit your entries by visiting: awards.cxtoday.com #cx #contactcentre #contactcenter #ccaas #ai
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Just Posted: @sabiosense: Improving #CX with People-first Approach James Hughes, Group Head of Solutions at Sabio tells why mental health should be a big deal in the #contactcentre cxtoday.com/contact-centre… #cxnews #cx #contactcenter
Just Posted: @salesfloor Acquires Automat Following the announcement, Salesfloor will enable more brands to reimagine the online #shopping experience cxtoday.com/loyalty/salesf… #cxnews #cx
The deadline for submitting your #CXAwards22 entries is today!⚠️ You can find more information on the categories, judges, and how to submit your entries by visiting: awards.cxtoday.com #cx #contactcentre #contactcenter #ccaas #ai
January is #MicrosoftTeams in the Contact Centre month, sponsored by @EnghouseInterac View all the latest news on this topic on CX Today: cxtoday.com/trending/ #cxnews #customerexperience #contactcentre
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Just Posted: Using #MicrosoftTeams in the #ContactCentre CX Today's William Smith hosts Anna Stokes, Director - Global Product, @EnghouseInterac cxtoday.com/contact-centre… #cxnews #cx #msteams #contactcenter
⌛TIME IS RUNNING OUT⌛ Entries for #CXAwards22 close tomorrow Check out our entire array of awards below If any strike a chord, head across to our website to find out more and apply now before it's too late: awards.cxtoday.com #cx #cxawards #contactcenter #innovation
Just Posted: #UCaaS Provider Destiny Acquires @meridixsystems The merger will bring Meridix #analytics services closer to Destiny's customers cxtoday.com/contact-centre… #cxnews #cx #contactcentre #contactcenter
Just Posted: @ombori Grid Added to the @Azure Marketplace Microsoft Azure customers can now leverage Ombori Grid to drive application development cxtoday.com/contact-centre… #cxnews #cx #contactcentre #contactcenter #microsoft
Just Posted: @GainsightHQ Acquires Community Software Firm inSided The #acquisition is said to form a solution that would propel net revenue retention cxtoday.com/contact-centre… #cxnews #cx
Just Posted: @Aveni_AI Detects Customer Vulnerability with Its Latest #Innovation Working alongside an equity release firm, the vendor has built an #AI model that identifies vulnerable customers cxtoday.com/analytics/aven… #cxnews #cx #artificialintelligence
Tick Tock, Tick Tock⏰- You only have until this Friday to get your #CXAwards22 entries in! Download the application pack and start submitting your entries now before it's too late: awards.cxtoday.com #cx #innovation #contactcentre #crm #AI #contactcenter
Channel News: @fuze reveals new features to bolster hybrid work - Find out what the company says about the new enhancements in this article #cxnews #cx #customerexperience #futureofwork #remoteworking #AI #contactcentre cxtoday.com/contact-centre…
#CXAwards22: ⏰We are in the final week of application submissions❗️ We want you to showcase your achievements, be recognised in the field & be praised for what you do from day to day! Don't miss this exposure #CXevent awards.cxtoday.com
Just Posted: @Genpact completes @HoodooDigital acquisition - The global firm expands its CX agency, Rightpoint, to help brands increase their digital agility #cxnews #cx #customerexperience #digitaltransformation #mergers #acquisitions #loyalty cxtoday.com/loyalty/genpac…
CX Case Study in Focus: @Verint and @RiyadBank - Riyad Bank achieves major improvements in customer experience #cxnews #cx #customerexperience #finance #management #loyalty cxtoday.com/loyalty/cx-cas…
#CXAwards2022: It's already the final week until the deadline to submit your applications to our CX Awards⏰ You've got until this Friday... we look forward to receiving your applications! You can find everything you need to apply here: awards.cxtoday.com #cxevent
BIG CX NEWS: The most popular stories from the last week that you may have missed from @Concentrix, @Zoom, @ActiveCampaign, @SAP and @Cisco #cxnews #cx #customerexperience #bigcxnews #automation #contactcentre cxtoday.com/contact-centre…
Just Posted: Uncovering the benefits of a human-centred design approach to #digitaltransformation, as detailed in a @Calabrio's webinar hosted by Product Evangelist Dave Hoekstra, & featuring @ClareMuscutt Founder of CMXperience and Women in CX #cxnews cxtoday.com/contact-centre…
Video Just Posted: @CommsGuru4U hosts Ron Calixto, SVP Global Service Delivery, @fuze to discuss what is next for CX! #cxnews #cx #customerexperience #CCaaS #contactcentre cxtoday.com/contact-centre…
January is #MicrosoftTeams in the Contact Centre month, sponsored by @EnghouseInterac View all the latest news on this topic on CX Today: cxtoday.com/trending/ #cxnews #customerexperience #contactcentre
⏰Exactly 1 week left until the deadline to apply for #CXAwards22. Don't forget to get your applications submitted❗️ We hope to see your brand in the line-up✨ awards.cxtoday.com
Just Posted: @NICELtd named “Market Share Leader” in WFO - NICE was ranked in the highest position in eight out of nine categories #cxnews #cx #customerexperience #WFO #WFM cxtoday.com/wfo/nice-named…
Just Posted: @ActiveCampaign releases new automation apps! As their collection of Growth Accelerator Apps expands, ActiveCampaign customers can continue to enhance their CX strategies #cxnews #cx #customerexperience #automation #contactcentre cxtoday.com/contact-centre…
#CXAwards22: We invite you to submit your applications for our CX Awards! The deadline is next Friday⏰ We look forward to you showcasing your talents✨ awards.cxtoday.com #customerexperience #event #CXevent #digitaltransformation #artificialintelligence #contactcentre
Prodigal reveals new product suite updates - The suite now includes three tools that help financial services firms get the most out of conversations with customers. Find them out here #cxnews #cx #agentassist #AI #contactcentre cxtoday.com/contact-centre…
Just Posted: @babelforce and @kustomer partner to end omni-channel woes - The companies seek to end common omni-channel frustrations and enhance contact centre conversations #cxnews #cx #customerexperience #omnichannel #contactcentre cxtoday.com/contact-centre…
Just Posted: @cgchirp Martin Taylor explains how a cloud customer engagement solution helps organisations mine customer data and maximise its impact #cxnews #cx #customerexperience #NLP #bigdata #contactcentre cxtoday.com/contact-centre…
Just Posted: @Veriff becomes part of @awscloud Partner Network - The company's AI-powered identity verification platform has become one step closer to the cloud #cxnews #cx #customerexperience #compliance #security #contactcentre cxtoday.com/contact-centre…
Just Posted: @Cisco and @Zoom Invest $8.7m in @mio Mio make a splash across the #collaboration and communications industry with the results of its Series A financing cxtoday.com/loyalty/cisco-… #cxnews
Just Posted: Digital Payments Vendor Cantaloupe Partners with @hivery The partnership aims to provide Cantaloupe customers with enhanced intelligent solutions backed up by #AI and #machinelearning cxtoday.com/contact-centre… #cxnews #artificialintelligence #automation
#CXAwards2022: The deadline for the CX Awards is close with applications welcome until January 14th, 2022 Don't miss your chance to enter one or more of our CX categories!✨ You can find out more in this article cxtoday.com/event-news/cx-…
Just Posted: @Concentrix completes @thePKGlobal acquisition - The integration process is already underway as Concentrix expands its CX design and development capabilities #cxnews #cx #customerexperience #digitaltransformation #merger #acquisition cxtoday.com/loyalty/concen…
Just Posted: @aircall’s CMO discusses how advances in technology and changing attitudes toward work are kick-starting a golden age of customer support #cxnews #cx #customerexperience #hybridcloud #remoteworking #pandemic #strategy cxtoday.com/contact-centre…
We hope you had a wonderful New Year🥳 Kicking off the new year with great news from@RingCentrall on The Future of Customer Experience in 2022! #cxnewss#cxx#customerexperiencee#digitaltransformationn#productivityy#AII#contactcentree cxtoday.com/contact-centre…M
Merry #Christmas to all those celebrating today!🎄 From the CX Today TeamG
Just Posted: AI service management platform @aisera_ai has announced the general availability of Ticket AI, a solution that helps companies automate and scale support organisations using existing ticketing systems #cxnews #cx #virtualagents cxtoday.com/helpdesk/aiser…
Just Posted: @centre_pal Brings a #MicrosoftTeams Native #ContactCentre Solution to the UK Following several implementations in APAC, Centrepal enter the UK market with its “world-first” solution cxtoday.com/contact-centre… #cxnews #msteams
Is 2022 the year of the engagement platform? Here are some predictions from @cxtodaynews: hubs.ly/Q0113Pfx0
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Entries for #CXAwards22 are still OPEN📢 CX Awards is a global awards event that celebrates#CXX,#ContactCentree,#CRMM,#ArtificialIntelligencee and more The deadline for submissions is the 14th January Find out more and start submitting your entries now:awards.cxtoday.com5B
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