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Smart or Stupid?
Nice review of Smart Customers, Stupid Companies
In the end, the customer doesn’t know, or care, if you are small or large as an organisation. -Giorgio Armani
Amazon Deal Forces Post Office to Buy Tesla | LinkedIn #Amazon #USPS #Tesla
Do you work for a Frankenstein company? Stop Scaring Customers Away
Forget the fancy theories. 95% of #innovation is based on tinkering.
How Marketers: Get Smarter about Customer Experience Management #cem
Top 10 Business Tycoons in the World Talk Customer Experience #cx #cex
“We want to stay as relevant as possible... Vine is a good way for Tide to engage in that conversation.”
“There are no facts, only interpretations.” -Friedrich Nietzsche
No one had done a complete [successful] navigation of the customer's journey?
Are these the four best sources of insight for marketing planning?
Do You Think Your Customers Think You Care? | MCorp Consulting -
Reading: "A World without Digital Asset Management: If It Didn't Exist, You Would Invent It"
Reading: "Why CEOs Must Become Customer Experience Evangelists"
Scary stuff, but it shows how much time people spend on social media
RT @YFSMagazine: @Qualtrics CEO Says When it Comes to Social Good, Startups Should Start at Home #smallbiz #startups
As credit purchases outweigh discretionary, some companies are making sure they've caught their customers' attention.
How will the web continue to change academic research?
Let your customers know that you're listening
Is Your Company Dumber Than Its Customers? - LinkedIn Today
[Last day!] The book that’s made thousands of businesses smarter is available to you for FREE!
If you win people over, the profits will follow.
Last day to get the #Kindle edition of Smart Customers, Stupid Companies FREE! Grab a copy & pass the word! #cx #cex
Like it or not, it is imperative to reach out to your customers when they're on the go. How to do this best…?
Touchpoint Insights | Smart Customers Demand Smart Customer Service
Don't let your competition read this before you! Smart Customers, Stupid Companies available FREE on Kindle today.
3 social media marketing optimization tools:
You know its love when its easier to use a service than not... the question is, how much easier can it be made?
Why The COO Should Own Social Media Service -
Spotting the Digital Analytics Trends at X Change -
A Second Look At The 'Second Screen'
What to do when customers gain superhero powers? Download Smart Customers FREE and start your own transformation.
Customers not biting? This could be why...
CEOs need to become customer service evangelists. And they need to do it across multiple channels.
This week on Amazon, the Kindle edition of Smart Customers, Stupid Companies is FREE. Get your copy & pass the word!
This one tiny change will deeply disrupt your business...
Pass the word... Kindle edition of Smart Customers, Stupid Companies is FREE this week #startup #socialmedia
Touchpoint Insights | If You Never Thought About Your Customers Like This Before, Better Start Now
Reading: "Three steps to engagement: How to turn a customer into a fan"
Reading: "Can Wearable Computers Revolutionize How We Learn To Code?"
Decoding Social Influence: The Marriage of Marketing and Data Science
World's Fastest Computer Will Operate Like a Human Brain
Keep your customer relationships in the honeymoon stage...
Curious about Net Promoter Scores? Here's some more info… #nps

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