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Smart or Stupid?

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15 [Eye-Opening] Stats That Should Change The Business World – But Haven't ow.ly/lTxP7
Remember: You aren't the only fish in the sea... ow.ly/lTx21
I encourage you to take the time to watch this great #leweb presentation by @msuster [VIDEO] ow.ly/lTdBv
To paraphrase LMFAO, "I'm social and I know it..." ow.ly/lT0io
The innovator’s 2013 summer reading list: Eight books to make you smarter ow.ly/lSWcW
Get [un]comfortable with your new privacy-free future. ow.ly/lSTaA
Reading: "How Technology Is Changing The Way Organizations Learn" ow.ly/lSRs2
"If you can fake sincerity, you've got it made." ow.ly/lOLPL
“Nobody hears you scream in the IVR – but you’re killing your brand if you aren’t anything but excellent in public.” ow.ly/lMtYp
What Anonymous Feedback Will (and Won't) Tell You ow.ly/lMorh
Digital Analytics Starts Here and Goes Everywhere #DAADC13 ow.ly/lK3yj
Blackberries aren't always sweet. Sometimes, they're downright sour. ow.ly/lJZHV
Using VoC and Social Media for Brand Monitoring | #CEM Blog ow.ly/lJWVK
Banking on customer experience management in a low-touch digital environment... ow.ly/lGgmC
Reading: "Serving the nonstop customer" ow.ly/lGfYB
Customer listening programs shouldn’t be a goal unto themselves... ow.ly/lGdwV
In the paraphrased words of Mick Jagger, "I don't want no satisfaction..." ow.ly/lGdpo
Consumers’ impulse to punish bad service is far more ready than their impulse to reward delightful service... ow.ly/lGdjt
Stop measuring and start understanding! ow.ly/lGdao #cx
NPS is just a number. Without understanding your customers, you will have no way to improve the score over time. ow.ly/lGd40
To be effective, you need a clear + accurate sense of what to measure and how to collect, analyze and use the data. ow.ly/lGcLk
"The gulf between satisfied customers and completely satisfied customers can swallow a business." Harvard Business Review
How can customer service get ready for the integration of the social media channel into the service function? ow.ly/lGcr4
90% of the data in the world today has been created in the last two years alone. Imagine what can come of the next two...
Facial-Recognition App Can Help Identify Missing Children ow.ly/lEYuZ
Where my Tweeps at? Geotagged Tweets visualized. ow.ly/lAD42
How tablets and touchscreens are integral to the #smartcustomers in-store experience... ow.ly/lACRV
Marketers will soon be using predictive technologies to know who will click, buy or lie... ow.ly/lzmyq
Window Socket: Plug Your Devices Into Your Window For A Solar Charge ow.ly/lyfoN
Does this search make my butt look fat? ow.ly/lyf03
For those of us with a soul and a heart, the only real choice is to succeed by helping others. tinyurl.com/p5edefa | LinkedIn #career
New webinar: Bruce Kasanoff (@NowPossible) to present digital #CX innovations in retail banking. bit.ly/11YGfJU #BankCX #cem
A few smart people see this as "the future." Even smarter ones see it as "the present." ow.ly/lkWoe
Touchpoint Insights | Dark Patterns are The Dark Side of Customer Experience (Unless You Like Pissed-Off Customers) ow.ly/lkGEF
Machines that can "think" and "learn" are transforming the way healthcare will be taught, practiced and paid for. ow.ly/lkAqT
Scout : Send your smartphone to Med-school | LinkedIn ow.ly/lj13c
Is Technology Really Our Friend? ow.ly/liWfe /via @DonPeppers
BBC's experimental Perceptive Radio intelligently adjusts what's playing ow.ly/liVu7
Isn’t it time for our homes to be technologically ambitious? ow.ly/lfDkK
Why Social Media Is the Front Line of Disaster Response ow.ly/lfxtQ
What's Pushing Women Out of the Sciences | LinkedIn tinyurl.com/ksflvuf a study of college women #science #STEM #career
Retweeted by Smart or Stupid?
Imagine a monitor that alerts you immediately if something's wrong with your baby. You may not have to wait long... ow.ly/ld0kH
Three Lessons Learned: Big Retailers Play with #BigData and Narrowly Avoid Getting Bit ow.ly/l6UvK #cx
RT @MichaelHinshaw Reading: "Don't Let Predictability Become the Enemy of Innovation" ow.ly/l48sj
Google's conversational voice search reaches the desktop through Chrome ow.ly/l4qAK
Driverless car? It's gotta be a better driver than some we've seen around the city. ow.ly/l47Rk
Straight from an episode of "Better Off Ted", Modern Meadow introduces lab-grown meat... ow.ly/l46yb