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Smart or Stupid?

Scary trends for #retailers. "Malls are retail bundles, and when bundles unravel, the collateral damage is massive."
Pervasive Memory: Is your company acting stupid or acting smart?
Physical Web: Is your company acting stupid or acting smart?
#Digital Sensors: Is your company acting stupid or acting smart?
#Social Influence: Is your company acting stupid or acting smart?
"Organizations need to disrupt themselves or they will be disrupted."…
By 2019, startups will overtake Amazon, Google, IBM & Microsoft in driving the #AI economy.... #Disruptive
“Read it and heed it, folks, because it just doesn’t come any more direct or compelling than this!” Don Peppers & Martha Rogers #SelfPromo
Hey Smart Companies, are you keeping up with the future? Here's what happens when overlapping technologies collide.
6 vectors instrumental to measuring #innovation -- and who's doing it best. What's your org doing to be innovative?
Are you prepared for the nightmare scenario of 100k help tickets? Plan for the unforeseen.
There is no magician behind the curtain, nor any intelligence in #AI. So what is it?
So true! RT @CrisPopenoe "For every complex problem, there is a solution that is simple, neat, and wrong." - H.L. Mencken #quote
Be the Madonna of your industry with a little digital ambition, transformation, and reinvention.
Got #IoT? Don't miss this Webinar 3/16, 2 pm ET: The Future of Better #IoT Fueled Business Decisions #digital
Elon Musk, Steve Jobs, and Unicorns: If you want to innovate, avoid these myths! (and other helpful advice)
Pizza: the new smart food. How Domino’s Disrupted the Delivery Game and Became a Leader in Customer Delight
Anticipating customers’ needs, @amazon (and Smart Customers) style… #cx
What CMOs Must Nail In 2017 To Succeed In The ‘Experience Business’
Use storytelling to shape your company brand and culture...
Know what smart customers are thinking, feeling and doing as they transact across various devices and channels...
#Management hunches vs #customer #interaction - Even smart companies can be stupid!
Great #knowledge = Great #power. #IoT #smart environments for the customer, creates more unique #data for……
Well defined #touchpoints and a #reward #sytem pay dividends to your company and your customers!
"Customer experience is the perception that customers have of their interactions with an organization" -……
Poor #quality #experiences are shared the customer receiving the experience, as well as all of their friends.
#SocialInfluence revolutionizes the #relationship between customers and business. It is a mirror that reveals your……
#IoT and #sensors are helping customers always know where to find what they need, exactly when they need it.…
#Innovation comes from a way of thinking about how individuals interact with the world around them; #CX #Growth
#Smart #Customers know what they want and have the tools to find it. Is your company making that #information avail……
"The velocity of change and expansion this represents is staggering."
"Smart customers are awakening to the fact that companies are using the data they generate for financial gain"
“A wake-up call for every business category." - Joel Cohen, CEO,
"Today, customers can see, learn about, or purchase almost anything from almost anywhere."
"I dare you to try reading this book without getting @ least 10 brilliant new ideas for your business." -@DonPeppers
The disruptive forces driving change make it possible for you to radically improve your #CX. Learn about the 4 Forces in Ch.1 #SCSCvocab
There are more than 1.2B active mobile broadband subscriptions in the world, representing a mere 17% of the world population. #SCSCstat
"This is a real page-turner...a quick and thrilling tour of the immediate future of business." @DonPeppers
According to @forrester, most firms effectively utilize less than 5% of available data. Clever, that. (Not). #SCSCstat
Use all the #bigdata available to you to identify customer wants and needs - and segment to drive customization and personalization.
"Nothing is so embarrassing as watching someone do something that you said cold not be done." –Sam Ewing #quote
4 powerful forces are ready & waiting to disrupt your business. Here's how you can leverage them to your advantage…
"The networked economy knows more than companies do about their own products, and good or bad, they tell everyone.” –The Cluetrain Manifesto
What are you waiting for? Commit your company to acting smarter, and reap the rewards…
How not to treat your customers, via @TIME #cx
Anticipating customers’ needs, @amazon (and Smart Customers) style… #cx
Do you realize all the customer benefits that are already possible. Some on p.167 might surprise you…
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