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Smart or Stupid?

According to @forrester, most firms effectively utilize less than 5% of available data. Clever, that. (Not). #SCSCstat
"This is a real page-turner...a quick and thrilling tour of the immediate future of business." @DonPeppers snip.ly/S315
According to @forrester, most firms effectively utilize less than 5% of available data. #SCSCstat
Leverage technology to dramatically improve smart customer experiences and leapfrog your competition.
Check out page 36 to learn about IDIC: Identify, Differentiate, Interact, Customize #SCSCvocab
What are your best opportunities for innovation? What are your competitors bringing to the table? Pick up a copy of our book & follow along!
We're halfway through Ch.1! Use big data to find the benefits and value of your company to customers. #intelligenceiseverywhere
"I dare you to try reading this book without getting @ least 10 brilliant new ideas for your business." -@DonPeppers bit.ly/SCSCamazon
Companies must implement massive changes to adapt and profit from disruptive forces. #CriticalSteps
There are more than 1.2B active mobile broadband subscriptions in the world, representing a mere 17% of the world population. #SCSCstat
Companies must use customer data to benefit their customer - not sell, but serve. We challenge you to think about what changes you can make.
The disruptive forces driving change make it possible for you to radically improve your #CX. Learn about the 4 Forces in Ch.1 #SCSCvocab
Digital innovation is leaving companies behind. Customers can see, learn or purchase almost anything from almost anywhere. #KeyTakeaway
“We are not seats or eyeballs or end users or consumers. We are human beings, and our reach exceeds your grasp. Deal with it.” @cluetrain
New year, new tactics. Get ahead of your customers in 2016 starting with our book. Grab a copy & follow along. #SCSC bit.ly/SCSCamazon
Chapter 1 is all about profiting from disruptive forces and innovation, rather than falling victim. #SmartCustomers bit.ly/SCSCamazon
Grab a copy of #SCSC by @MichaelHinshaw. Follow along as we make your company smarter one chapter at a time. bit.ly/SCSCamazon
Nice review of Smart Customers, Stupid Companies goo.gl/hUw1gG
In the end, the customer doesn’t know, or care, if you are small or large as an organisation. -Giorgio Armani
Amazon Deal Forces Post Office to Buy Tesla | LinkedIn goo.gl/FiA4mm #Amazon #USPS #Tesla
Do you work for a Frankenstein company? goo.gl/9J2dzh Stop Scaring Customers Away
Forget the fancy theories. 95% of #innovation is based on tinkering. goo.gl/YXx9yw
How Marketers: Get Smarter about Customer Experience Management bit.ly/19fdehE #cem
Top 10 Business Tycoons in the World Talk Customer Experience bit.ly/19QHY87 #cx #cex
“We want to stay as relevant as possible... Vine is a good way for Tide to engage in that conversation.” bit.ly/19LRnNX
“There are no facts, only interpretations.” -Friedrich Nietzsche
No one had done a complete [successful] navigation of the customer's journey? onforb.es/18Le8Cj
Are these the four best sources of insight for marketing planning? bit.ly/19BC0aR
Do You Think Your Customers Think You Care? | MCorp Consulting - bit.ly/18Qz0Ig
Reading: "A World without Digital Asset Management: If It Didn't Exist, You Would Invent It" bit.ly/18Hdo14
Reading: "Why CEOs Must Become Customer Experience Evangelists" linkd.in/19C6Q1v
Scary stuff, but it shows how much time people spend on social media bit.ly/198fIxh
RT @YFSMagazine: @Qualtrics CEO Says When it Comes to Social Good, Startups Should Start at Home bit.ly/1bFCFbi #smallbiz #startups
As credit purchases outweigh discretionary, some companies are making sure they've caught their customers' attention. nyti.ms/18mR1xB
How will the web continue to change academic research? bit.ly/16zJY1b
Let your customers know that you're listening bit.ly/17764ui
Is Your Company Dumber Than Its Customers? - LinkedIn Today bit.ly/18mGxON
[Last day!] The book that’s made thousands of businesses smarter is available to you for FREE! amzn.to/18eVMt7
If you win people over, the profits will follow. bit.ly/19bAAUk
Last day to get the #Kindle edition of Smart Customers, Stupid Companies FREE! Grab a copy & pass the word! amzn.to/18eVMt7 #cx #cex
Like it or not, it is imperative to reach out to your customers when they're on the go. How to do this best…? bit.ly/18bLyXT
Touchpoint Insights | Smart Customers Demand Smart Customer Service bit.ly/18nDJAX
Don't let your competition read this before you! Smart Customers, Stupid Companies available FREE on Kindle today. amzn.to/18eVMt7
3 social media marketing optimization tools: bit.ly/1a91UCK
You know its love when its easier to use a service than not... the question is, how much easier can it be made? bit.ly/17zGChu
Why The COO Should Own Social Media Service - bit.ly/197OEOx
 
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