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Helen Dewdney
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Booking with an ABTA Member also gives you recourse should you have a problem or complaint with your travel company
ow.ly/DJkNw How to be Smart in a World of Dumb Customers
Now look, I really think @Tesco should just send me these ow.ly/Ex5Gz should be red on top though
The Housing Ombudsman - for complaints about member landlords and agents
ow.ly/DJkNr Fewer than 45% of People in the UK Use their Consumer Rights
RT @michelleleamy73: #GemmaCollins won't get paid & will have 2 pay 4 her hotel &flights according 2 @Schofe - this morn haha gd work @ITV
Just been doing some courier quotes thankfully Yodel do not come out the cheapest but if there is a cheaper one will service be even worse?!
Listen to your unhappy customers you could learn a lot
BBC News - Trip Advisor couple 'fined' £100 by hotel 4 bad review bbc.in/1EWAL3i// Unfair Contract Terms 1977shld be backfire
So many companies say they have a social media team but so many are not equipped to deal with complaints
The Monty Python School of Complaining ow.ly/DJkNn
Always thank your customers when they complain and make it genuine, how many ppl could they tell on here?!
Biz - did you know you lost a customer today? How do you know when you have lost one if they don't tell you?
Why Adele was right to ignore Bob Geldof and Band Aid | via @Telegraph fw.to/MC2ZLoO
Come join me on FB for a rant or two! ow.ly/DJkNf
Any more orders? Going to Post Office in five minutes, then won't bother for days! #lazycow
Bargains on Debenhams website - Easter eggs. I kid ye not
Actually doing some Xmas shopping online, looking for bargains!
So, snow coming this year?
ow.ly/EnybV How to complain about an item over a year old
The Minimalist Guide to Complaining About Your Holiday ow.ly/DJkNb
ow.ly/Eny8M How to complain about an item over a year old
Retailers now banned from using pre-ticked boxes 2 sell add services. Consumers must actively opt-in to purchase any upgrades etc.
Got a £30 online voucher code for M & S outlet from exec office today great but the outlet doesn't accept gift card numbers...
As a biz what was the best thing you ever did to change htings for customers?
ow.ly/Eny60 How to complain about an item over a year old
ow.ly/DJkN9 7 Questions You Should Ask Yourself if you Don't Complain
RT @westminstertwit: @ComplainingCow and I should learn to complain effectively. I will buy your book to save me all the practice ...
ow.ly/Enyk1 How to complain about an item over a year old
RT @markiliff: @ComplainingCow Almost retweeted, then remembered that suckers who buy warranties keep prices down for the rest of us :)
Southern Electric left my 83 yr old woman without heating for 11 days. Got £301.80 redress for her
ow.ly/Eny17 How to complain about an item over a year old #Bizitalk #fpsbs #kprs
RT @VictoryV2013: @ComplainingCowYour book on how to complain Ordering mine this afternoon😘 // :)
What was the best invention ever?
48% of GB wants to use pay-as-you-go energy says Smart Energy GB - that's why suppliers must improve prepay service: bit.ly/1wMXzhE
Retweeted by Helen Dewdney
Never apologise for complaining, you have the right to do so and it will improve their service!
Car wash ppl @Tesco are feeding pigeons!!! Encouraging vermin at a food store. Nice
ow.ly/EnxVx How to complain about an item over a year old #newpost #mondayblogs
If a customer cancels an order & asks 4 refund the retailer must provide refund within 14 days of customer returning goods
ow.ly/DJkN5 How to Get the Cream (Without Being a Clot)
#sundayblogshare ow.ly/EmjKF GHOTW CEO insinuates all reviewers & complainers r freeloaders oh & it’s okay to overcharge too!
You are always entitled to a full refund, repair or replacement if item is faulty unless fault pointed out at point of purchase
And the Bizitalk Small Business Spotlight this week is the @ComplainingCow who met the CEO of Tesco recently & told him some home truths!
Retweeted by Helen Dewdney
If you want your complaint to be heard, be polite however annoyed you may be
ow.ly/DJkN4 met Tesco CEO and back on 28th - any complaints to give him?
Respect your customers and treat them how you would like to be treated and make yr job easier
The Consumer Contracts Regulations 2013 (the Regulations) replaced Distance Selling & Doorstep Selling Regulations on 13/06/14