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Helen Dewdney

Is customer service getting better or worse?
Facebook page for tips, advice, rants & funny pics!
When complaining - make it easy for the reader, simple, concise, good English, bullet points etc.
How to be smart when using a garage
The Parliamentary & Health Ombudsman - for complaints about government departments and public bodies such as the NHS in England
How to Use Section 75 of the Consumer Credit Act 1974
When you claim redress you have obligation to be reasonable
Task avoidance stuff is soooooo much more enjoyable than that task. Obviously How to end 3 problems with your mobile ‘phone (& get your money back)
Traders have to disclose the total cost of the product or service, as well as any extra fees
Car buyers alert: how not to get fobbed off All you need to know about complaining to telecom providers posts for almost all situations
Tweet me something really funny to rt. I'm bored. Well I'm task avoiding whichever
5 -1 in favour of not upgrading! Ta Twitter folks!
Upgrading to Windows 10 good idea or bad?
.@ThomsonCares not going to repeat myself see timeline
Use a credit card for anything costing £100 - £30,000 & card issuer's equally liable if something goes wrong so u can claim from them
Give companies chance to put things right when u complain. If they don't u have variety of other tools
.@ThomsonCares Didn't ask u to discuss it, was simply telling followers there's a warning story coming up about your appalling company
.@ThomsonCares you will also feature in next book "Worst customer service known to man"
.@ThomsonCares unacceptable staff behaviour so cld easily happen again perhaps when I go, I'll just go to court if it does. Blog post on way
.@ThomsonCares yr exec team made it perfectly clear to Mr Steele that it has & will not undertake any investigation into all errors & 1/2 20 Top Tips for Complaining Effectively make sure you always get that redress you are owed
Really shocking customer service from @ThomsonHolidays exec team - expect a warning blog post soon! 8 yr old son tells me it isn't @Tesco fault :)
Any companies have better customer service online than in their store?
Be objective & polite don’t accuse or insult when you need to complain. Do state facts & what you want as redress 6 facts you should know about direct debits, how much do you know?
Using the relevant ombudsman or small claims court is not complicated, time consuming and may be only option.
Don't become a serial complainant, complaining about trivial things to same co. they won't listen when you have a big one! How to complain when booking a service based in the EU
Anyone used mediation instead of court? What's your story?
General Dental Council (GDC) register all dentists & can provide help and advice to patients
Water companies must provide 48hrs minimum of any interruption to supply and provide details of when it will be restored or compensation due
Think of the best service you ever received - then give that to your customer. Simples
Your energy and your rights – what you should know
When you complain always set the company a deadline for when you expect to receive a response & say what u will do if remain unhappy
I bet your competitors are getting more biz than you because their customer service is better How to take charge of your home removal
Use Money Claim Online when going through small claims court, cheaper online
The Package Travel Regulations Regulation 4 states no travel organisers can supply consumers with misleading information.
Just read a complaint letter (not mine) don't be an arse when writing one, seriously. Idiot.
ECJ ruling on flight delays: Consumer champion warns against third-party claim firms
Ever reported counterfeit items to Trading Standards , Citizen's Advice (online form) or Action Fraud and got a result?
I won payment from an ex employer years ago, anyone else?
Listen to your customers, more 10 Top Tips here for biz
What do people think of the latest Tesco ad?
@ComplainingCow My elderly neighbour was bought a Grandpas Shed sign from Sainsburys, back of sign said not to put outside :-O
Retweeted by Helen Dewdney
Reported Sainsbury's to Trading Standards :)
You know my post about the Tesco ads at Xmas and how ppl hated them but Tesco say they don't? What do people think of the latest?
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