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Helen Dewdney
Don’t be afraid to go further and take the matter to the relevant Ombudsman or Small Claims Court if you remain aggrieved.
Consumer Reviews Pros, Cons and Who Uses Them? ow.ly/Aqzpf
Head teacher, Head Teacher or Headteacher?
Has anyone been in a meeting where they have tried to make it shorter by making everyone stand?
CISAS ordered @Virgin to pay up and apologise to me. They've paid but no apology!
RT @JuliaHB1: Shaun Wright's finally quit as South Yorkshire police commissioner. Scrap the £4m byelection and spend it on protecting kids
RT @bluetractor: This procrastination isn't just going to do itself // oh I like that, I like that a lot
The Package Travel Regulations cover Loss of enjoyment, inconvenience, or disappointment
RT @thegirlsmeanbiz: Spend your lunch time with the Girls Mean Business on our fab free online class ~ bitly.com/mmmm16sept Book Your...
RT @HouseofTwits: So Nick Clegg has signed another pledge? Hahaha hahaha hahaha #thatsnotworththepaperitswrittenon
Everything You Need to Know About Your Water Supply ow.ly/BuXg6
Flowers Direct Didn’t Direct Flowers! ow.ly/Aqzpc
When complaining always obtain the name(s) of anyone you are complaining about, who gave you advice, wrote to u etc.
Everything You Need to Know About Your Water Supply ow.ly/BuXbL #kprs
BHS Customer Care Mistakes Which Made It Look Like It Didn’t Care! ow.ly/Aqzpa Do you make these mistakes?
The Energy Ombudsman - for complaints with an energy company
So many people I don't know are being so nice to me today. Perhaps it is because they don't know me :(
Everything You Need to Know About Your Water Supply ow.ly/BuXcU
If your FOI will take more than 18 hrs to find out they can refuse. So ask questions separately!
Don’t Make These Top 10 Twitter Etiquette Mistakes! ow.ly/Aqzp4 Still everyone's favourite post!
Everything You Need to Know About Your Water Supply ow.ly/BuXew
Listening to Annie Lennox on @BBCRadio2 could listen to her voice for hours, beautiful speaking and singing
tedious job finished. Chocolate eating whilst doing it, now eat chocolate to celebrate end of it
RT @paullewismoney: Phones4u in administration. 5600 staff face uncertain future. Customer contracts unaffected. goo.gl/QGjEj8
ow.ly/Aqzp2 How to Make a Complaint About Your Holiday Booking
Everything You Need to Know About Your Water Supply ow.ly/BuRPr #fpsbs #mondayblogs
When complaining to companies ensure you name which Law you will use if you take them to court to show u mean business
How to Win When easyJet's Customer Service Fails ow.ly/AqzoZ
If you care about your customers when dealing with complaints the best and first thing you can do is say "sorry"!
ow.ly/AqzoX Is Social Media An Effective Method for Complaining?
ow.ly/BduV3 How To Deal With Scotts Poor Customer Services
The Colombia Women's Cycling Team Kit is Fashion Disaster Of The Day thepoke.co.uk/2014/09/13/fas… pic.twitter.com/6I9vYZtt50
Retweeted by Helen Dewdney
High pressure doorstep selling techniques are illegal as they break the Consumer Protection from Unfair Trading Regulations 2008.
Goods should be delivered within a 'reasonable time', as covered under the Sale of Goods Act.
ow.ly/AqzoU Extreme complainer, complainer or not a complainer?
What's the worst customer you have served and don't say me!
Under SOGA if you accept replacement or repair it must be carried out within a reasonable length of time & little disruption to you
Listen to your customers, more 10 Top Tips here for biz ow.ly/AqzoR
ow.ly/BduSv How To Deal With JD Sports Poor Customer Services
ow.ly/AqzoN The Consumer Rights Directive 2013 Improve Customer Rights check out your rights
Don't become a serial complainant. A track record of complaining about minor matters could weaken a more serious complaint in the future
14 day cooling off period will be extended up to a year if the customer has not been clearly informed of their right to cancel.
How to Get the Cream (Without Being a Clot) ow.ly/AqzoK
Got any service from hell stories? Did you complain effectively?
Want 2 complain about yr Broadband speed? Which? has a template letter for you here ow.ly/AqzoH then go to CISAS if still unhappy
Unless the trader and consumer agree otherwise, delivery of goods should be without undue delay and within 30 days.
All traders must now have a helpline number that is not premium rate hurrah!
Any small biz actually paying to promote posts on FB? #bizitalk does it work? Bet it doesn't
ow.ly/AqzoG How to Get an Extra 3 Hours on Your Holiday!