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Forrester

#ForrWebinar closing: It takes a village to deliver great #CX, but customers must be at the center. Thx for joining.
Balance emotion with effectiveness and ease. #ForrWebinar #CX
There are 3 types of loyalty: retention, enrichment, and advocacy. #ForrWebinar #CX
Companies that have higher #CX can grow revenue faster than competitors with lower CX. #ForrWebinar
Do you know the scope, scale, & change needed to fulfill your #CX? Get help at 10 am EDT: forr.com/1WGUly9
Ease of use decreases time spent on #mobile bank apps — and that's a good thing. forr.com/28ZwaVC
Thanks to all #CXNYC attendees, speakers, and sponsors. We had a great 2 days in #NYC. We hope you did too.
Journey analytics uses quantitative & qualitative data to analyze behaviors & motivations over time. #CXNYC
Journey analytics uses quantitative & qualitative data to analyze behaviors & motivations over time. #CXNYC
The #digital user experience review is an expert review based on 5 criteria. #CXNYC
It's not enough to be #digital. You need to deliver a superior digital experience. #CXNYC
5 customer-obsessed behaviors of #CX leaders. #CXNYC #customerexperience #custexp
Join the conversation and get key insights from day two of CXNYC with #CXNYC.
#ICYMI: The 3 things it takes to win the #CX long game via Analyst @hmanning #CXNYC #customerexperience
#CX drives revenue growth: forr.com/28NhMmZ. Updated CX Index data now available. [BLOG] #CXNYC
A mature #CX program has both high empathy and high discipline. - @RickParrishGCX #CXNYC #custexp
How to use ethnographic research to challenge and reset assumptions about customers. #CXNYC #CX #custexp
You must stay close to customers and understand them on a human level, not as a demographic or segment. #CXNYC
85% of customers will not pay more for quality retail experiences, but they have sky-high expectations. #CXNYC
Survival is to capture emotion & loyalty; otherwise, you capture resentment. #CXNYC #custexp #CX
It's not whether to transform #CX, it's when and how. You have to play the long game. -@hmanning #CXNYC
A look back at an interview with @Ford’s CTO about how it listens to customers qoo.ly/9kdrf/0 #CXNYC #CX
Retweeted by Forrester
Day 1 of CXNYC begins now. Join the conversation using #CXNYC. #custexp #CX
 
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