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Discover which digital #technologies can transform your company’s future at #FORRDigital:
Traditional ROI calculations are not useful for disruptive #digitaltransformation. Read why:
#Marketers are the catalyst to fix the ailing agency-client relationship: via @adexchanger
Emotion is the primary driver for customer spend and affinity. Measure emotion to design exceptional #CX: #custexp
Behavioral metrics paint an incomplete picture. Combine behavioral and emotional #loyalty metrics. #webinar
Retailers that haven't kept up with changing consumer needs will face pressure in 2017 from online competitors.
Today's consumers embrace brands that stand for something beyond just their product or service. @jim_nail
RT @TechRepublic: How a burger-making robot named Flippy could impact fast food jobs
Digital #CX creates lasting value; #digital operational excellence increases business agility.
[WEBINAR] The keys to customer-centric content. Join us for this complimentary event: #B2B #contentmarketing
Retailers: Work with #tech partners to centralize #data and identify collection gaps in the customer journey.
Industrial digital platforms will be the tsunami that reshapes #B2B markets. Pascal Matzke discusses: #IoT
[WEBINAR] The keys to customer-centric content. Register today for this complimentary #B2B event:
Google's newest and biggest search #marketing threat? Amazon. More from @CollinColburn: #blog
#Marketing budgets will go towards brand experiences and #CX – the things that help demonstrate brand promise.
#ForresterData: #Europe is less concerned about #privacy than its global counterparts. via @SCmagazineUK
Are you delivering valuable experiences to customers? Understand the quality of your #CX with CX Index. #custexp
Only 50% of firms are able to tie #CX to revenue upside. Make CX a revenue growth engine: #ForresterPodcast
Announcing: @forrester's permanent #Nashville office in downtown's Fifth Third building! Explore openings: #hiring
Retweeted by Forrester
Discover the top emerging technologies for transforming and refining your #customerexperience:
#Digital success is based on two things: customer value and operational agility. #fintech
The relationship between #CX and revenue potential tends to follow three distinct "shapes." #custexp
#CXAU keynote speaker @cacorbett discusses the importance of creating and nurturing a CX-driven culture: @mb_analyst
Transform your business by applying #digital thinking across everything you do. #digitalbusiness
#Mobile will continue to grow as a delivery method for search, display, social and video ads.
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