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Forrester Research
Spending on customer-focused tech to outpace spending on traditional IT. Our 2015-16 forecast
3 of 4 firms are prioritizing cyberthreat intelligence
Most people only use 5 apps on a regular basis. Are you serving your most loyal customers?
Blaine Hurst on @panerabread 2.0: #cx innovation needs a team of focused unbound risk-takers #FORRForum
Retweeted by Forrester Research
Business leaders' top priority: grow revenue. Closely followed by: improve the customer experience. #FORRForum
CX Index top brands deliver 28 positive experiences for every negative one. The average is 13:1. #FORRForum
Only 17% of brands update their #mobile apps at least monthly. #WWDC15
Today, 51% of technology and business leaders identify wearables as a critical, high, or moderate priority. #WWDC15
INFOGRAPHIC: Do you measure the customer experiences that matter? #measureCX
Over 85% of time spent on smartphones is spent within apps. #WWDC15
Mobile payments will top $142B by 2019, up from $67B this year. #WWDC15
US spending on #API management software will quadruple by 2020. #WWDC15
Only 1% of brands deliver excellent #CX, according to our 2015 CX Index. #measureCX
.@Lexus takes the top spot for CX among auto manufacturers. Where do you rank? #measureCX
In the US alone, organizations spend upward of $2 billion per year on third-party #data about individuals. #privacy
Consumers are willing to trade personal info for value: 41% cash rewards, 28% loyal points, 15% better #CX. #privacy
#Hyperadoption will center around experiences, not devices and sensors, @jmcquivey tells #IRCE15.
.@jmcquivey at #IRCE15: We're all early adopters now thanks to "hyperadoption."
We don't do anything unless we can see the value to the business - @bmj_company CTO @sharonecw #FORRForum
You got the message: Turning #bigdata into business insight is an imperative, and you're doing it -#ForrForum

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