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Forrester

Companies that have higher #CX can grow revenue faster than competitors with lower CX. forr.com/29bbpuB
#Mobile will become the single largest influencer of retail sales by 2020. forr.com/1Y6nPER #ForresterData
As the pace of business gets faster and faster, #CIOs must redesign operations for speed: forr.com/2aw2eop
Making customers feel valued, appreciated, and confident drives loyalty. forr.com/2aDbJBA
Analyst Jeff Pollard discusses the #Yahoo data breach with @NBCNews forr.com/2ctKyeN
The better your #CX, the more brand advocates you create. Make sure you're delivering quality experiences.
#BigData management solutions will grow with a CAGR of 12.8% from 2016-2021: forr.com/2cCAz3Z @TechRepublic
Earn customer trust with better customer experience: forr.com/1YvXzBV #custexp
Emotion has the strongest unique and independent influence on loyalty. forr.com/2aDbJBA
My #sketchnote of @forrester's report on digital CX: how to truly understand and act on customer pain points?
Retweeted by Forrester
4 customer-obsessed operating principles underpin a business #tech strategy. forr.com/2ax9K0T
Focus on the 3 E's of #customerexperience to drive loyalty. forr.com/2aDbJBA
@forrester blog: Customer-obsessed leaders do these five things: Do you? buff.ly/2bXWfbx #custexp #CX
Retweeted by Forrester
Kicking off our #government #CX Forum with Host @RickParrishGCX at the W this morning. Follow along at #FORRCXDC.
@forrester blog: Customer-obsessed leaders do these five things: Do you? buff.ly/2bXWfbx #custexp
Retweeted by Forrester
Are you delivering valuable experiences to customers? Understand the quality of your #CX with CX Index.
It's not whether to transform #CX, it's when and how. You have to play the long game: forr.com/1WGUly9
Emotion is the single biggest predictor of customer loyalty. forr.com/2aZEJWs #CX
Don't underestimate the power of emotion in driving customer loyalty: forr.com/2aDbJBA
Win against the competition. Identify which #CX drivers matter most to your customers. forr.com/2aATPPj
Firms must rethink their approach to #tech spending or risk losing customers. forr.com/29bm0UJ #ForresterData
#CX is a competitive differentiator to driving revenue & growth. forr.com/29bbpuB #customerexperience
#Tech both fuels & constrains your ability to win in the #ageofthecustomer. forr.com/29bm0UJ #ForresterData
 
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