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Forrester

Use technology to anticipate your customers' needs and win their trust, loyalty, and spend: forr.com/29gL1fd
[Webinar] Discover how to measure the business impact of emotion. Register today: forr.com/2eNVVO1 #CX
Understanding the quality of your #CX is critical to business growth. forr.com/2azZ7e6
Which metrics drive customer obsession? It’s not the metrics, it's how you use them. #CXEUROPE
Instead of physical/digital, think #CX mash-up. @allegraburnette #CXEUROPE
People + Place + Objects = Improved #CX #CXEUROPE
Five customer-obsessed behaviors of #CX leaders. #CXEUROPE #customerexperience #custexp
Customer obsession infuses work with meaning for employees. @samsternjones #CXEUROPE
#CX and Culture: It's not what you say. It's what you do. @samsternjones #CXEUROPE
Join the conversation and get key insights from day two of CXEurope with #CXEUROPE.
Journey analytics will help you do 3 things. #CXEUROPE
The top three loyalty weakening emotions differ in the UK, Germany, and France. #CXEUROPE
Different emotions have the strongest influence on customer loyalty in France, Germany, and the UK. #CXEUROPE
The universal constructs of quality do not influence loyalty equally. - @rstrohmenger #CXEUROPE
Survival is to capture emotion & loyalty; otherwise, you capture resentment. #CXEUROPE #custexp #CX
It's not whether to transform #CX, it's when and how. You have to play the long game. -@hmanning #CXEUROPE
Day one of CXEurope 2016 begins now. Join the conversation using #CXEUROPE.
#Mobile will become the single largest influencer of retail sales by 2020. #ForresterData
#CX drives 3 kinds of customer loyalty: 1. Retention 2. Enrichment 3. Advocacy Learn more: forr.com/2cajDlV
Emotion has the strongest unique and independent influence on loyalty. forr.com/2aDbJBA
MT @InformationWeek: A new report from @forrester shows more volatility for #CIOs in 2017: ubm.io/2ePvPrp
#CIOs who understand #CX are the heroes of #digitaltransformation - while others watch: forr.com/2cVx3p5
Digital is about your readiness to pivot, adapt, and iterate. #ForrWebinar #digitaltransformation
Our #CX Index data shows a dangerous loyalty and emotion gap for banks. #ForrWebinar
#Banks are meeting but not exceeding customer expectations. #ForrWebinar #fintech
 
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