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4 customer-obsessed operating principles underpin a business #tech strategy.
There is a correlation between #CX and revenue growth – and here's the data to back it up:
#CX leaders outperform their laggard counterparts:
Fast-moving customers expect businesses and #technology to match their speed.
Our 2016 #CX Index scores are here, and the bar continues to rise. Our findings:
.@forrester: England's Brexit to Ripple Through the EU Tech Market
Retweeted by Forrester
[VIDEO] How improving #customerexperience delivery can drive greater employee engagement. #CX
Two-speed #tech strategies are counterproductive to success. It's time to go fast.
Customers are evolving & empowered. Uncover the 5 key forces in consumers’ evolution.
#CX drives 3 types of loyalty: retention, enrichment and advocacy.
What's Hot In Customer Service -- And What's Not via @Forbes #biz
Retweeted by Forrester
Exceptional #CX drives customer loyalty, which in turn drives increased revenue growth:
The legacy #IT operating model is slow and risky. Customers demand one speed today: fast.
Use #tech to win fast-moving customers' trust, loyalty, and spend: #FastandConnected
How evolved #CMOs are taking charge in the C-suite: Are you keeping up?
Sports, spectators, & screen time. How #tech amplifies the drama of fandom: #ForresterData
What drives #mobile banking engagement? Find out here: #DigitalTransformation
#ICYMI: Winning on the Battleground of #CX: On-demand webinar now available. #custexp
#ForrWebinar closing: It takes a village to deliver great #CX, but customers must be at the center. Thx for joining.
Balance emotion with effectiveness and ease. #ForrWebinar #CX
There are 3 types of loyalty: retention, enrichment, and advocacy. #ForrWebinar #CX
Companies that have higher #CX can grow revenue faster than competitors with lower CX. #ForrWebinar
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