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Two-speed #tech strategies are counterproductive to success. It's time to go fast.
RT @CampaignAsia: APAC consumers evolving at vastly different rates: @forrester
#CX and loyalty have a measurable impact on a company’s bottom line. #customerexperience
It’s time to go fast; you cannot out-slow the competition.
How do you know that the #CX you're providing is good enough? See if you're meeting customers' high expectations:
#CXSF Preview: @Expedia's Scott Jones talks #CX and #UX evolution with Analyst @hmanning.
Digital disruption lowers barriers to entry. via @forrester #CXDay
Retweeted by Forrester
Celebrate #CXDay by energizing — or re-energizing — your #CX efforts: [PODCAST] #custexp
Now is the time to double down on improving #CX. Learn more: #CXDay
Customers have changed in 5 key ways. @gcolony at #DF16
CX leaders elicit loyalty-creating emotions.
Customers are nearly 5 times more loyal when they feel valued than when they feel annoyed.
Companies that have higher #CX can grow revenue faster than competitors with lower CX.
#Mobile will become the single largest influencer of retail sales by 2020. #ForresterData
As the pace of business gets faster and faster, #CIOs must redesign operations for speed:
Making customers feel valued, appreciated, and confident drives loyalty.
Analyst Jeff Pollard discusses the #Yahoo data breach with @NBCNews
The better your #CX, the more brand advocates you create. Make sure you're delivering quality experiences.
#BigData management solutions will grow with a CAGR of 12.8% from 2016-2021: @TechRepublic
Earn customer trust with better customer experience: #custexp
Emotion has the strongest unique and independent influence on loyalty.
My #sketchnote of @forrester's report on digital CX: how to truly understand and act on customer pain points?
Retweeted by Forrester
4 customer-obsessed operating principles underpin a business #tech strategy.
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