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Earn customer trust with better #CX:
Emotion is the single biggest predictor of customer loyalty. #CX
Contextual marketing requires alignment between systems of insight & systems of engagement. @forrester
Retweeted by Forrester
Marketers & CISOs -- stop butting heads and work together! @martinwhitworth #FORRMktgEU
Retweeted by Forrester
The faster you execute, the more effectively you compete against disruptors.
#CX drives customer loyalty. See more from Analyst @hmanning: #CXNYC [VIDEO]
Do you know which experiences matter most to your customers? #CX #custexp
Social mobile apps achieve some of the highest app reach & engagement rates: #ForresterData
Mobile will become the single largest influencer of retail sales by 2020. #ForresterData
Emotion has a powerful impact on customer loyalty. Learn how to measure it effectively: #CX
#CX is a competitive differentiator to driving revenue & growth.
MT @MyCustomer: @forrester blog: Customer-obsessed leaders do these 5 things: Do you? #cx
Missed our webinar on how to move at the speed of customers & business? Key takeaways here:
How does the influx of data at our fingertips influence our daily decisions? #ForresterData
3 parallel dimensions along which consumer experiences that we call #mobile will evolve. @JulieAsk #FORRDigital
How to move at the speed of customers and business: #FastandConnected #FORRDigital
#Agile is a mindshift. You have to think outside in. - Analyst @msmvnj #FORRDigital #IT
You cannot separate what you're doing internally and externally with APIs. -@BizTech21#FORRDigital
ICYMI: Analyst @practicingEA discusses how to turn #digital insights into action at #FORRDigital. Watch:
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