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Forrester Research
Empowered #customers are influencing the fate of companies. How will you survive? #AOCSummit forr.com/AOCsummit
6h
Understand how to navigate the next 20-year #business cycle at Forrester's #AOCSummit Nov. 2-4 forr.com/AOCsummit
#CIOs - are you investing in #BT to become more customer-obsessed? forr.com/1Tx59dJ
19% of US adults share opinions about current events online, compared to 36% in India. forr.com/1EoR3bg
When media teams are in charge of #social ad budgets, @twitter & @YouTube deliver more value forr.com/1TPeuB8
#BT focused companies win in the age of the customer. Overcome #ITgravity! forr.com/1I7Drgk
In order to be great, #CX must create and sustain customer #loyalty. How do you #measureCX?
VIDEO: Does #CX really drive revenue growth? forr.com/1LnRIcd
#CX may be a business priority, but only 1% of firms achieve #CX excellence. forr.com/1fvxcuR
60% of #BT focused companies plan to increase #tech spending over the next year forr.com/1I7Drgk + image
Frame your #BTagenda in 4 systems & create an investment strategy to become customer-obsessed forr.com/1hlN1WQ
VIDEO: Stock market returns aren't the best metric to evaluate #CX. Rather, ask if your #CX drives revenue growth. forr.com/1MkLSKd
Only 1% of brands deliver excellent #CX. How do you #measureCX? forr.com/1fAYTT9
Superior #CX is impossible without first mastering #digital touchpoints. #measureCX forr.com/1L1KUzE
Remain relevant to your customers and invest in #BT forr.com/1I7Drgk
#BT focused companies will win in the age of the customer. forr.com/1HE7GKe
CIOs are increasing investments in #BT to win, serve, and retain customers. forr.com/1I7Drgk
“OK” has become the new “poor,” and the more competitive the industry, the more #CX matters. forr.com/1fAYTT9
Does delivering exceptional #CX pay off? Absolutely. #measureCX forr.com/1fAYTT9
VIDEO: Companies who put #design into their practice, thinking, and strategy are disrupting industries. #measureCX forr.com/1KMdXs8
Your current tech management model isn't working. Win, serve, and retain customers with #BT forr.com/1I7Drgk
VIDEO: @WestfieldGroup CMO @BAKroadwarrior discusses how to drive engaged and elevated #CX forr.com/1MwxrmL
Connect your #CX investments to consumer touchpoints with the greatest emotional impact. forr.com/1fAYTT9
Invest in #BT to win, serve, and retain customers - or fall behind. forr.com/1I7Drgk




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