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Forrester

Reduce the risk of losing customers: monitor competitors' #customerexperience moves and create benchmarks: forr.com/2kh8TVB
#Mobile retail sales in #APAC will hit $1 trillion in 2020 – up from $539 billion in 2016: forr.com/2kQqPrX #ForresterData
Discover the most popular #apps consumers use in the morning, and what it means for marketers: forr.com/2lrEVSd #ForresterData
Thanks for joining The Next #Tech Revolution #ForrWebinar. More info here: forr.com/2kCq7eN
What drives #digital experience: systems of engagement, systems of insight, and supporting technologies. #ForrWebinar
Follow #ForrWebinar at 1pm ET/10am PT for key takeaways from our #tech revolution #webinar. forr.com/2kbhVFC
More #financial firms will use predictive #analytics to enable personalized #digital experiences. forr.com/2eUEUQC
#NA: Join us tomorrow for The Next #Tech Revolution #webinar. Register now: forr.com/2kbhVFC
Our #privacy segmentation defines 4 groups with distinct privacy behaviors & attitudes. @lkoetzle #RSAC forr.com/2kpdbsR
MT @RSAConference: The definition of Contextual #Privacy is at the core of the #GDPR - @lkoetzle #RSAC
Improve #privacy and trustworthiness to build loyalty with cautious consumers. Learn more: forr.com/2kpdbsR #ForresterData
#PODCAST: #CX improvements drive revenue growth differently by industry. Hear our methodology: forr.com/2lxCqtG
Customers who have bad experiences with a company are prime candidates for being whisked away by disruptors. forr.com/2jDgRqp
#JourneyAnalytics uses quantitative and qualitative data to analyze behaviors and motivations across touchpoints and over time - @forrester
Retweeted by Forrester
Want to know what love is? See which emotions help customers fall in love w/ brands: forr.com/2ku5Asy #ForresterData
Relationship fundamentals have changed. Customers will no longer stay with you because they started with you. forr.com/2ihhJjO
Join us this Thurs for our complimentary webinar: The Next Tech Revolution. Register now: forr.com/2kbhVFC #digitalbusiness
When it comes to loyalty programs, #Millennials in particular value experiences over things. forr.com/2kWMbF5 #ForresterData
To win, serve and retain customers, CIOs must change their organizations' core elements — most importantly, culture: forr.com/2bkAx1W
Dive into the relationship between #CX quality and loyalty-based revenue for your industry: forr.com/2kh8TVB
By 2021, intelligent agents and related robots will have eliminated a net 6% of jobs. Learn more: forr.com/2kbhVFC
US #mobile payments will more than triple by 2021. forr.com/2k4Ry0x #ForresterData
.@forrester study: only 8% of marketers intend to use virtual reality for advertising. bit.ly/2lpvpeo
Retweeted by Forrester
Advocacy revenue potential is low compared to retention plus enrichment potential. forr.com/2kh8TVB #CX
 
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