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Forrester

Discover which digital #technologies can transform your company’s future at #FORRDigital: forr.com/2mt1Fxk
Traditional ROI calculations are not useful for disruptive #digitaltransformation. Read why: forr.com/2nfoIfU
#Marketers are the catalyst to fix the ailing agency-client relationship: forr.com/2oKvyyQ via @adexchanger
Emotion is the primary driver for customer spend and affinity. Measure emotion to design exceptional #CX: forr.com/2oFzopx #custexp
Behavioral metrics paint an incomplete picture. Combine behavioral and emotional #loyalty metrics. forr.com/2mV8vww #webinar
Retailers that haven't kept up with changing consumer needs will face pressure in 2017 from online competitors. forr.com/2iFk8sE
Today's consumers embrace brands that stand for something beyond just their product or service. forr.com/2pyHqAn @jim_nail
RT @TechRepublic: How a burger-making robot named Flippy could impact fast food jobs tek.io/2obQCgE
Digital #CX creates lasting value; #digital operational excellence increases business agility. forr.com/2oe7gJd
[WEBINAR] The keys to customer-centric content. Join us for this complimentary event: forr.com/2opba31 #B2B #contentmarketing
Retailers: Work with #tech partners to centralize #data and identify collection gaps in the customer journey. forr.com/2j0RP4u
Industrial digital platforms will be the tsunami that reshapes #B2B markets. Pascal Matzke discusses: forr.com/2o94hSC #IoT
[WEBINAR] The keys to customer-centric content. Register today for this complimentary #B2B event: forr.com/2op1MwD
Google's newest and biggest search #marketing threat? Amazon. More from @CollinColburn: forr.com/2nAoUuK #blog
#Marketing budgets will go towards brand experiences and #CX – the things that help demonstrate brand promise. forr.com/2k9U09D
#ForresterData: #Europe is less concerned about #privacy than its global counterparts. forr.com/2ogL3gJ via @SCmagazineUK
Are you delivering valuable experiences to customers? Understand the quality of your #CX with CX Index. forr.com/2jDgRqp #custexp
Only 50% of firms are able to tie #CX to revenue upside. Make CX a revenue growth engine: forr.com/2lwHQF2 #ForresterPodcast
Announcing: @forrester's permanent #Nashville office in downtown's Fifth Third building! Explore openings: forr.com/NashvilleJobs #hiring
Retweeted by Forrester
Discover the top emerging technologies for transforming and refining your #customerexperience: ow.ly/o9s730aFyR2
#Digital success is based on two things: customer value and operational agility. forr.com/2nQjQCm #fintech
The relationship between #CX and revenue potential tends to follow three distinct "shapes." forr.com/2krbbnK #custexp
#CXAU keynote speaker @cacorbett discusses the importance of creating and nurturing a CX-driven culture: forr.com/2oW6YXQ @mb_analyst
Transform your business by applying #digital thinking across everything you do. forr.com/2nwmqfx #digitalbusiness
#Mobile will continue to grow as a delivery method for search, display, social and video ads. forr.com/2ka09m2
 
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