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Forrester

#Tech both fuels & constrains your ability to win in the #ageofthecustomer. forr.com/29bm0UJ #ForresterData
Best-in-class #CX brands minimize loyalty-destroying emotions. forr.com/2aDbJBA
#IoT allows firms to create and deepen their relationship with customers. forr.com/29BGQOg #ForresterData
Focus on the 3 E's of #customerexperience to drive loyalty.
The biggest potential gains to customer loyalty is pulling the right emotional levers. forr.com/2aDbJBA
42% of firms say accelerating their #digitalbusiness is a priority in the next 12 months. forr.com/29BGQOg
See how companies in 7 industries use #CX Index to gain actionable insight: forr.com/2aATPPj
You must understand customers on a human level, not as a demographic or segment. forr.com/2azVpQv [VIDEO]
In the US, 11 of the top 16 CX Index brands are #finserv firms. Where do you stack up? forr.com/2aYF8IL
It takes a village to deliver great #CX, but customers must be at the center. forr.com/2aoiBUk [Webinar]
Accelerate business success through #CX. Join @Mastercard, @StanChart, and more at #CXSG. forr.com/2azprSu
Customer-obsessed firms are working to provide fast & simple #tech solutions forr.com/29BGQOg #ForresterData
Insights-driven business will steal your customers if you don't adapt: forr.com/2aTnCnJ
Drive loyalty by making customers feel valued and confident: forr.com/2aDbJBA
By focusing on the 3 E's of #CX quality, a crop of #finserv firms top the CX Index. forr.com/2azZ7e6
#Customerexperience leaders grow revenue five times faster than #CX laggards. forr.com/29bbpuB
47% of enterprises prioritizing improved CX focus effort on online #CX. #ForresterData forr.com/29BGQOg
Consumer use of #socialmedia throughout the customer life cycle is increasing. forr.com/2aBM3mk #smm
37% of firms that prioritize improved #CX are transforming their culture. forr.com/29BGQOg #ForresterData
Businesses must improve their ability to innovate & become more #agile. forr.com/29gL1fd #FastandConnected
Invest in creating a superior #CX to drive superior revenue growth. forr.com/29bbpuB
4 customer-obsessed operating principles underpin a business #tech strategy. forr.com/29gL1fd
 
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