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Companies that have higher #CX can grow revenue faster than competitors with lower CX.
#Mobile will become the single largest influencer of retail sales by 2020. #ForresterData
As the pace of business gets faster and faster, #CIOs must redesign operations for speed:
Making customers feel valued, appreciated, and confident drives loyalty.
Analyst Jeff Pollard discusses the #Yahoo data breach with @NBCNews
The better your #CX, the more brand advocates you create. Make sure you're delivering quality experiences.
#BigData management solutions will grow with a CAGR of 12.8% from 2016-2021: @TechRepublic
Earn customer trust with better customer experience: #custexp
Emotion has the strongest unique and independent influence on loyalty.
My #sketchnote of @forrester's report on digital CX: how to truly understand and act on customer pain points?
Retweeted by Forrester
4 customer-obsessed operating principles underpin a business #tech strategy.
Focus on the 3 E's of #customerexperience to drive loyalty.
@forrester blog: Customer-obsessed leaders do these five things: Do you? #custexp #CX
Retweeted by Forrester
Kicking off our #government #CX Forum with Host @RickParrishGCX at the W this morning. Follow along at #FORRCXDC.
@forrester blog: Customer-obsessed leaders do these five things: Do you? #custexp
Retweeted by Forrester
Are you delivering valuable experiences to customers? Understand the quality of your #CX with CX Index.
It's not whether to transform #CX, it's when and how. You have to play the long game:
Emotion is the single biggest predictor of customer loyalty. #CX
Don't underestimate the power of emotion in driving customer loyalty:
Win against the competition. Identify which #CX drivers matter most to your customers.
Firms must rethink their approach to #tech spending or risk losing customers. #ForresterData
#CX is a competitive differentiator to driving revenue & growth. #customerexperience
#Tech both fuels & constrains your ability to win in the #ageofthecustomer. #ForresterData
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