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Reduce the risk of losing customers: monitor competitors' #customerexperience moves and create benchmarks:
#Mobile retail sales in #APAC will hit $1 trillion in 2020 – up from $539 billion in 2016: #ForresterData
Discover the most popular #apps consumers use in the morning, and what it means for marketers: #ForresterData
Thanks for joining The Next #Tech Revolution #ForrWebinar. More info here:
What drives #digital experience: systems of engagement, systems of insight, and supporting technologies. #ForrWebinar
Follow #ForrWebinar at 1pm ET/10am PT for key takeaways from our #tech revolution #webinar.
More #financial firms will use predictive #analytics to enable personalized #digital experiences.
#NA: Join us tomorrow for The Next #Tech Revolution #webinar. Register now:
Our #privacy segmentation defines 4 groups with distinct privacy behaviors & attitudes. @lkoetzle #RSAC
MT @RSAConference: The definition of Contextual #Privacy is at the core of the #GDPR - @lkoetzle #RSAC
Improve #privacy and trustworthiness to build loyalty with cautious consumers. Learn more: #ForresterData
#PODCAST: #CX improvements drive revenue growth differently by industry. Hear our methodology:
Customers who have bad experiences with a company are prime candidates for being whisked away by disruptors.
#JourneyAnalytics uses quantitative and qualitative data to analyze behaviors and motivations across touchpoints and over time - @forrester
Retweeted by Forrester
Want to know what love is? See which emotions help customers fall in love w/ brands: #ForresterData
Relationship fundamentals have changed. Customers will no longer stay with you because they started with you.
Join us this Thurs for our complimentary webinar: The Next Tech Revolution. Register now: #digitalbusiness
When it comes to loyalty programs, #Millennials in particular value experiences over things. #ForresterData
To win, serve and retain customers, CIOs must change their organizations' core elements — most importantly, culture:
Dive into the relationship between #CX quality and loyalty-based revenue for your industry:
By 2021, intelligent agents and related robots will have eliminated a net 6% of jobs. Learn more:
US #mobile payments will more than triple by 2021. #ForresterData
.@forrester study: only 8% of marketers intend to use virtual reality for advertising.
Retweeted by Forrester
Advocacy revenue potential is low compared to retention plus enrichment potential. #CX
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