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How are empowered customers impacting your company's #leadership? #ageofthecustomer
Most brands will underinvest in #mobile in 2016. Learn why: forr.com/1KHDjpv #MWC16
33% of consumers have canceled a transaction because of a #privacy concern. #PrivacyAware
Privacy is a game changer. Ante up investments, or lose customers. forr.com/1OZFWou #PrivacyAware
#IoT, is it worth it? A recent @forrester report explores how businesses are embracing. bit.ly/1ZQSjbx
Retweeted by Forrester
Personalisation, culture and privacy are talking points with @forrester CMO @vtmilligan: cmo.cm/1Pj4JaD
Retweeted by Forrester
[FREE WEBINAR] Learn how leaders are making changes to win in the #ageofthecustomer. forr.com/1PocY0O
Are you making the necessary changes to become customer-obsessed? forr.com/1Kphue8 #ageofthecustomer
Do you know the quality of #CX you provide? forr.com/1QiV0mf #measureCX #custexp
How are empowered customers impacting your company's #leadership? forr.com/1MEjWO9 #ageofthecustomer
Win against the competition: Identify which #CX drivers matter most to your customers. forr.com/1QiV0mf
MT @MyCustomer: @forrester lists their Top Trends For Customer Service In 2016: buff.ly/1O6Zh93 #custserv
By 2020 every company that exists today will either be a #digital predator or digital prey #CES016
Retweeted by Forrester
Are you making the necessary changes to become customer-obsessed? forr.com/1KoMLfz #ageofthecustomer
Culture plays a key role in the operational shift to customer-obsession. forr.com/1iWQpYP #ageofthecustomer
.@forrester CMO @vtmilligan shares the key to marketing success in 2016. Read them here: cmo.cm/1YpfCO4
Retweeted by Forrester
#CX drives revenue by driving customer loyalty. forr.com/1W0GVb5 #measureCX #custexp

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