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Forrester

Loyalty programs aren't the strategy. They're a way to show #brand promise and elevate #CX. forr.com/2nIEobF #ForresterPodcast
Take a three-phased approach to your #CX transformation strategy: 1. Assess 2. Envision 3. Enact Read more: forr.com/2oYnmL7
We are proud to partner CMO Innovation for Digital Marketing Awards Asia 2017. Submit your nominations by Jul 15: forr.com/2uH9Dbv
#BLOG: Transform your organization into a #CX powerhouse. Discover the roadmap to customer centricity: forr.com/2oYnmL7
On-demand webinar: The current state of customer loyalty strategies and how to plan for the future. forr.com/2q4kix4
#ForresterPodcast: @frankgillett clears up any #IoT confusion. Learn what it is, how to use it, and why you should: forr.com/2utAl7e
75% of US consumers use a smartphone, while 50% use a tablet. See more 2017 consumer #tech trends: forr.com/2tMw2WS #ForresterData
#ForresterPodcast: Analysts @ecollins31 and @RickParrishGCX on the changing state of customer loyalty. forr.com/2nIEobF #CX
How does your #CX compare to competitors? Gain tailored insights into how you stack up: forr.com/2mUIVsa #ForresterData
#Amazon Prime Wardrobe won't kill subscription boxes—bad strategies will. Key takeaways from @lilyvaron: forr.com/2slN92m #retail
#ForresterPodcast: Chip Heath on how to create moments that are notable, memorable, and fuel for profit: forr.com/2sUU6pI
Be bold: How to fix your #digitaltransformation efforts to move via @lizherbert #ForrWebinar
#Digitaltransformation problem #5: Sticking to “safe” vendors. #ForrWebinar
#Digitaltransformation problem #3: Slow sourcing processes. #ForrWebinar
#SaaS is proving to offer unmatched agility and flexibility that can't be gained with a quasi-cloud approach. #ForrWebinar @lizherbert
#Digitaltransformation problem #2: “Fixing” legacy systems. #ForrWebinar
#Digitaltransformation problem #1: Long, detailed road maps. #ForrWebinar
Today's #emailmarketing practices fail loyal customers. Base email #content and cadence on customer needs: forr.com/2pW4bOP
Join us tomorrow for our free #webinar: Your #digitaltransformation strategy is not bold enough. Register now: forr.com/2rjDEw4
Rich customer understanding is the foundation of any #custexp transformation. Learn more: forr.com/2oYnmL7
Hurling blame at everyone and everything won't stop a #cyberattack. What to do via @jeff_pollard2: forr.com/2toRtOi #NotPetya
 
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