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Firms must co-create & prioritize a BT agenda that centers on customers: #FastandConnected
Customers are willing to pay a higher price in return for superior #CX.
[WEBINAR] Learn how to move at the speed of customers & business. Register: #CIO
Consumer #wearables are catching on among US online youth: #FORRData
[WEBINAR] What it takes to move at the speed of customers & business. #FastandConnected
Two-speed IT is not a strategy for long-term success. #FastandConnected
RT @MyCustomer: Brace yourself for the digital re-shuffle, says @forrester blog:
Better #CX = higher revenue growth in most industries:
Revenue growth is the top business priority. #CX helps drive revenue.
The urgency to move fast and go big will only increase. #FastandConnected
Measure #B2B #contentmarketing success using these four dimensions: [Blog]
RT @InformationWeek: Will the mobile revolution kill siloed apps?
40+ sessions, 600+ attendees. Don't miss #ForrMktg 2016. Register today: @forrester #CX
Retweeted by Forrester
#aadigital Video: James McQuivey of @forrester on why CRM is far from boring.
Retweeted by Forrester
Two-speed IT is not a long-term strategy. #FastandConnected #bimodal
Disruption isn't something that 'happens to us' says @forrester VP and research director Michael Barnes #CXAU
Retweeted by Forrester
Don't let volatile markets scare you away from #CX investments:
Make deep-rooted operational change and thrive in the Age of the Customer.
#GoPro: What happened to the #contentmarketing child prodigy?
"Are you prepared to deal with the technology your customer now has?" @lauraramos @forrester
Retweeted by Forrester
Invest heavily in BT, or flounder under the weight of legacy IT. #FastandConnected
#CX leaders grow revenue 3x faster than CX laggards.
Better #CX = higher revenue growth in most industries:
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