Shep Hyken

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How do you get your clients to say, “I’ll be back”? I was just on The Successful Pitch Podcast with @John_Livesay to talk about how to turn repeat customers into loyal customers. Check it out! johnlivesay.com/ill-be-back-wi… #customerloyalty #customerservice #customerexperience
A few things we know about #GenZ: - They want brands to challenge social issues & take a stand - They love #personalization - They fight #injustice through “Click-Tivism" Check out @Hyken's article to learn more about this generation & its expectations. ⬇️ twitter.com/Hyken/status/1…
Retweeted by Shep Hyken
A status page is a tool to communicate incidents in the web platform's backend. At the core, it is just a regular HTML/CSS web page. How can it impact #CustomerExperience? Find out on this week's guest blog by Andrian Valeanu of @Designmodo buff.ly/3IXBNp0 #CX
There are approximately 65 million Gen-Z’s in the U.S., which accounts for almost 20% of the U.S. population. Are you ready for a new generation’s expectations? forbes.com/sites/shephyke… via @Forbes #customerservice #customerexperience #CX
This week we feature an article by Andrian Valeanu, Founder & Editor-in-chief of @Designmodo. He shares how a website’s status page can help keep customers informed and improve their overall experience with a brand. hyken.com/customer-exper… #customerservice #customerexperience
Do you trust your customers? If you want your customers to trust you, you must also trust your customers. buff.ly/3aVs06p #customerservice #customerexperience #CX
So, we surveyed more than 1,000 consumers and asked, “Would you rather clean a toilet than call customer support?” Forty-two percent of them said, “Yes, I’d rather clean a toilet.” This wasn’t as surprising as it was disappointing. forbes.com/sites/shephyke… #customerservice #CX
Get ready to experience Shep Hyken “on the go.” Tap into Shep’s world and you will learn how to create amazing customer experiences for both your customers and your employees. Check it out! buff.ly/3zxkVCN #customerservice #customerexperience #CX
Don't Smell the Milk. One of the most recent lessons I have learned about helping a customer who comes to you with a complaint is Don't Smell the Milk. Here's what it's all about: buff.ly/3RTUNJ6 #customerservice #customerexperience #CX
So, it’s not that you are different. It’s what you’re willing to try that’s different. It might give you a competitive advantage, and more importantly, it will set you apart from others. hyken.com/customer-servi… #customerservice #customerexperience #CX
When there's a problem or question, take time to answer it thoughtfully & completely. Ask the customer if they understand your response & if they have any other questions. Be proactive about giving a complete answer—the answer the customer deserves the first time they ask.@Hyken
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The lesson is clear. Trust your customers. Don’t say things or take actions that question the integrity of your customers. If you want your customers to trust you, you must also trust your customers. buff.ly/3Oikpws #customerservice #customerexperience #CX
In a world where customer service and experience are as important as ever, it is important to properly train and empower employees to say "yes" to a customer whenever possible—as long as it is a win/win for both the customer and company.
If what makes you different is important to your customers, they will want to be a part of your world. buff.ly/3yTO0qq #customerservice #customerexperience #CX
When there's a problem or question, take time to answer it thoughtfully & completely. Ask the customer if they understand your response & if they have any other questions. Be proactive about giving a complete answer—the answer the customer deserves the first time they ask.
It’s not only creating a great customer experience and providing exemplary service, but also taking measures to address customers’ concerns about safety and health. Because without that, nothing much else matters. forbes.com/sites/shephyke… #customerservice #customerexperience #CX
This hit home. Goes to what @Barnes_Hank says about the tech 'buying remorse' where customers hate the experience even BEFORE they experience your product. #CX twitter.com/Hyken/status/1…
Retweeted by Shep Hyken
@Hyken Indeed, it starts with making sure your customers feel heard, respected, and valued at every touchpoint. By making it a part of your core customer experience strategy, you can create long-term relationships with your customers that are built on trust - and that's priceless.
Retweeted by Shep Hyken
I’m often surprised at how companies find ways to improve a customer experience with something that has nothing to do with what they sell. Here's an example: buff.ly/3v23rLZ #customerservice #customerexperience #CX
So, it’s not that you are different. It’s what you’re willing to try that’s different. It might give you a competitive advantage, and more importantly, it will set you apart from others. buff.ly/3RLloIv #customerservice #customerexperience #CX
Honored to be named a CX Academy Fellow! twitter.com/TheCXAcademy1/…
Check out this week's Amazing Business Radio with Megan Neale, Co-founder and COO of @LimitlessGigCX. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve #CustomerExperience. buff.ly/3ISqoHa #customerservice
“Focus on employees first. Their experience is the foundation of what will happen to your customers.” I spoke to @donnacutting about the best way to keep your best people. Here are the lessons that every organization must learn. forbes.com/sites/shephyke… #customerexperience #CX
I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. hyken.com/customer-servi… #customerservice #customerexperience #CX
Peace of mind is about the comfort level a customer has with you. It gives them confidence and makes them want to continue doing business with you. If you're not intentionally doing it already, it's time to add  peace of mind strategy to your customer experience.
A perfect response! RT @Hyken: If someone asked me, "What are the basics of customer service?" my response would be, "Be nice. Show respect. Say please and thank you. Do what you say you will do."
Retweeted by Shep Hyken
On this week's Amazing Business Radio, we have Megan Neale, Co-founder and COO of @LimitlessGigCX. We talk about how brands can tap into their most loyal customers to improve customer experience. Check it out! buff.ly/3okptFO #customerservice #customerexperience #CX
If someone asked me, "What are the basics of customer service?" my response would be, "Be nice. Show respect. Say please and thank you. Do what you say you will do."
My latest on the @contently blog! Learn about the importance of creating post-sale content (with insights from @heidicohen @Hyken @diamondsf + others). #ContentMarketing #MarketingTwitter contently.com/2022/07/19/why…
Retweeted by Shep Hyken
In The Amazement Revolution, I share seven powerful strategies that any organization can implement to create greater customer and employee loyalty. Learn more about the book and order your copy here: buff.ly/3OlsEb9 #customerservice #customerexperience #CX
“Tapping into your most loyal consumers to enhance customer experience builds trust and creates a connection of empathy.” Megan Neale, Co-founder and COO of @LimitlessGigCX is on today's episode of #AmazingBusinessRadio! Listen now! buff.ly/3aNMKNo #customerservice #CX
Looking for amazing insights on #CustomerLoyalty? Check out the Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022 by @thinkers360 buff.ly/3uW7b1l #customerservice #customerexperience
Amazing! Thank you for choosing my book, The Amazement Revolution, as your book club pick! #bookclub #CX twitter.com/wildmedstaffin…
Yes. And we fortunately are privileged to be on both sides - as customers getting exceptional services and as Cx practitioners - use the experience to deliver similar experiences to our customers! twitter.com/Hyken/status/1…
Retweeted by Shep Hyken
On this week's Amazing Business Radio, we have Megan Neale, Co-founder & COO of @LimitlessGigCX. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience. hyken.com/amazing-busine… #customerservice #CX
Set the bar high, and the gap between what your customers expect and what you deliver gets smaller. Create the smallest gap you can between what your customers expect and what you deliver and the biggest gap between what your competitors deliver and what you deliver.
"Can machines replace human customer service reps and processes if they find a way to make them empathetic?" Find out more on this week's top 5 featuring articles from @cmswire, @Forbes, and @BBNTimes_en! buff.ly/3zec5cB #customerservice #customerexperience #CX
The customer has become smarter about what a great service experience looks and feels like. They know what great service is because their favorite brands and companies teach them.
A new episode of #AmazingBusinessRadio airs tomorrow! This week, we have Megan Neale of @LimitlessGigCX. She shares how companies can employ brand advocates to improve customer experience. You can catch tomorrow's episode and previous episodes at amazingbusinessradio.com #CX
This is the opportunity you have been waiting for. There has never been a better chance to prove to your customers why they should always do business with you. I shared my customer loyalty insights on @cmswire. Check it out! buff.ly/3PoCMRS #customerservice #CX
Gen Z is an important group of consumers (and employees). Check out this week's top 5 for CX insights that appies to every generation. Featuring articles from @RTouchPoints, @cmswire, CSAT.aai, and more! buff.ly/3v0PyO3 #customerservice #customerexperience #CX
It’s not only creating a great customer experience and providing exemplary service but also taking measures to address customers’ concerns about safety and health. Because without that, nothing much else matters. forbes.com/sites/shephyke… #customerservice #customerexperience #CX
Google “How long do we spend waiting in lines?” You’ll get different answers, ranging from six months to 10 years of our lives. Let’s be conservative and go with six months. That’s still a lot of unproductive time, and you don’t get it back. buff.ly/3zfG5oP #CX
So much great insight in this article. Also, note that @Marriott’s chief marketing and sales officer started as a customer service rep. Another reminder to service leaders that agents’ career paths should also extend outside the contact center. twitter.com/hyken/status/1…
Retweeted by Shep Hyken
Each week I read many customer service and customer experience articles from various resources. Here are my top picks from last week. hyken.com/customer-exper… #customerservice #customerexperience #CX
It's important to find reasons to smile during dark times. Keep your morale up & the morale of colleagues & employees. When you open your eyes & ears to see & hear good, you'll notice the smallest random acts of kindness happening around you. That alone's a good reason to smile.
Upper management must set an example for all of the staff....consistently.... twitter.com/Hyken/status/1…
Retweeted by Shep Hyken
Creating a good customer experience is more than a strategy. It's baked into an organization's culture.
Don't miss this week's #AmazingBusinessRadio with Julius Robinson of @Marriott! We talk about what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. 🎧hyken.com/amazing-busine…B#CXXv
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