Jonathan Shroyer

All Photos 16 hours ago
I started my 1st company with a $150k loan. It was one of the scariest things I’ve done. 2 years later, I sold it for a 150x return. Sometimes you’ve got to take a leap of faith. #startups
Genuine empathy is the best leadership trait one can have.
5 ways to show love to your customers: 1) Give them your time 2) Give them your guidance 3) Share your knowledge 4) Order a small gift on special occasions 5) Share their content online Going the extra mile takes different shapes and forms.
I was born with a speech impediment. Went through years of speech therapy. Now speaking is my #1 skill. And I’ve been invited to speak at hundreds of conferences and seminars. Don’t let your weaknesses affect the greatness in you.
A new study found kids who play more video games show greater gains in intelligence. The news is finding what we knew all along. Great to see it. We need to demystify the idea games are bad for kids.
Different stages of CX: Stage 1: Understand your customer Stage 2: Listen to your customer Stage 3: Help your customer Don’t skip steps. You want to give people what they need. Not what you think they need.
Being a great leader isn’t about being a great talker. Being a great leader is about being a great listener.
Chess was invented in 200 B.C. We’ve been playing games forever. We’ll keep playing games forever. That’s why I’m bullish on the gaming industry.
The easier it is for your customers to do business with you — the more loyal they’ll be and the longer they’ll stay. It doesn’t matter if you run: - SaaS - Ecom business - Marketing agency - Videogame company Customer experience should always be a top priority.
Studies show that videogames: - Boost brain connectivity - Are great stress relievers - Develop your problem-solving skills Don’t let the media brainwash you into thinking video games are bad for you.
Following your natural curiosity is the most efficient way to learn.
Give your customers a strong voice. Listen to their feedback. And make them feel essential. Once they have skin in the game… They’ll not only stay with you for a long time. But also become a walking billboard for your business.
Seeing entrepreneurs bashing 9-5 workers always get on my nerve. 1) Economy wouldn’t function without them 2) Being an entrepreneur doesn’t make you any better than other people. Stay humble.
The best way to serve your customers is by helping them overcome their challenges. See them as Luke Skywalker (hero). And your brand as Yoda (guide) — whose mission is to give him guidance. If you’re a Star Wars fan, you’ll know what I’m talking about.
What a great chat we had about how to make work more fulfilling and purposeful, especially for women like my 7 sisters and wonderful wife, thanks @LaurieWBZ you are great.…
In the age of “open source,” every business needs an A+ customer experience. Business models can be copied. Marketing can be copied. Products can be copied. The way you treat your customers can’t.
I grew up hearing adults telling me: “Don’t play video games, they’re gonna ruin your mind” “You’ll never land a job in video games” Today I’m the Chief CX Officer for Arise Gaming. And make lots of money playing video games 🤷‍♂️ Never stop chasing your dreams.
Life is full of pivots,if you commit to lifetime learning and new adventures
- pivot 6 ...learned a ton @Postmates and @kabam , then @netmarble post merger - pivot 7, what's this blockchain thing, with @FortePlatform and @rally - pivot 8, spin out of Forte and found @RealAriseGaming (Officium) -pivot 9 sell Officium to largest WFH company in US, Arise
-pivot 4, interested in international business, moved to London and worked for 2 stellar companies @Microsoft and @symantec -pivot 5, laid off, headed to startup mecca to learn more about IT and architecture @autodesk -pivot 6, ready try startup world...
Lifetime learner pivots - pivot 1 , can not afford college , get job at call center @Concentrix (Convergys) - pivot 2, call center job leads to services career starting @Microsoft - pivot 3, wanted to learn operations and outsourcing led to gig @Monster - pivot 4...
Overlooked fact: Happy employees will give your customers a better experience.
Follow me @ChiefCXOfficer for more content on customer experience, leadership, and entrepreneurship in the gaming industry.
That’s a wrap, thank you for reading. Consider giving it a retweet so more people can read these statistics.…
9. Analysts predict 15.5% of internet users in the US will watch esports by 2023. We might see gaming surpass regular sports in our lifetime. I wouldn’t be surprised if that happened.
8. 70% of parents say video games have a positive influence on their child’s life. We’ve all had comments like: “Games turn kids aggressive” “Games make kids miss their homework” “Games make kids lazy” Well…70% of parents beg to differ.
7. Mobile games revenue is expected to surpass the $100 billion mark by 2023. Mobile games took the gaming industry by storm. $100B revenue by 2023 is expected.
6. The average gamer is 34 years old, owns a house, and has children. Enough with the stereotypes. Gamers own houses. And gamers have children. They’re just like regular people (who would have thought)
5. 54% of gamers in 2022 use their smartphones We tend to associate gaming with laptops and consoles. But more than 50% of gamers also play video games on their smartphones.
4. There will be 3.32 billion people playing video games by 2024 This statistic speaks for itself. People love video games. And they won’t stop loving them any time soon.
3. 46% of American gamers are female Gaming is not only for boys. More and more girls are turning to games as an entertainment form. Despite that, men account for 70% of the esports audience.
2. 76% of gamers are older than 18. When we think of video games, we think of children. But reality paints a different story. The great majority of gamers are aged 18y-34y. And more springing, 40% is older than that.
1. Esports market revenue is expected o reach $3.2B The rapidly growing esports market makes more and more revenue each year. At this rate, experts predict esports will surpass UEFA Champions League in earnings.
9 crazy statistics about the gaming industry that will blow your mind (#3 blew mine):
The average age of a video game player is 31 years. No, video games are not only for kids. It’s time to start taking the gaming industry more seriously. Lots of money to be made here.
I fell off a house when I was 2 years old. Was told I would never walk again. Fast forward to this day… I’ve run half marathons. I’ve played multiple sports. And am active every day. Don’t let anyone tell you what you can not do.
30 years ago, gaming had little to no diversity. Today: - 46% of gamers are female - 40% of gamers are 35yo or older - 1 gamer in 75% of US households - In the US, 55% of parents play with their children - 2.6B people play mobile games Great to see.
Steve Jobs once said: “Apple at its core—its core value—is that we believe people with passion can change the world for the better.” I believe every business needs a purpose. Profit comes after impact in the dictionary. It works the same way in business.
I’m seeing a lot of entrepreneurs emerging in the business space that used to be obsessed with video games growing up. Just goes to show that your grinding mindset and commitment to video games can be translated into the business world. Love to see it.
Good companies think about ways to increase their revenue for the next month or quarter. Great companies think about ways to develop long lasting relationships with customers and improve their experience.
There are 3B people actively playing video games. The gaming industry is worth $197B. It had one of the most prolific explosions in the last 20 years. And these numbers are only going up. Stop sleeping in the video game industry.
It’s harder to find new customers than to keep existing ones. It’s tempting to: - Invest in marketing - Invest in customers acquisition But businesses shouldn’t ignore: - Customer service - Customer experience
Underrated trait: Being accountable. It doesn’t matter if you’re a CEO, CMO, CFO, HR, or engineer. Taking responsibility will make you more valuable to the business.
Gamers will take over the world.
Fun fact: 52% of gamers subscribe to at least one gaming service (3.09B gamers) That’s huge.
Gaming is all about gamers. Business is all about customers. This is why CX matters. People stay longer when they feel supported. People look for alternatives when they don't.
You become #1 in your niche by putting your customers first. Not by focusing on increasing your revenue. Increased revenue should be the by-product of client satisfaction.
20k followers , thanks to all that believe in me, I got you. And for new believers @elonmusk you too.……
Recently, I shared some important info about the gaming industry. Please watch, take action on, and help us build a better gaming future for all. #inclusivity #womeningaming #gaming #trust #safety #GamingNews
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