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Michael Hinshaw
Customers don’t always want what they want. bit.ly/1pHAr1Q
Your most valuable brand advocate may not be a customer... bit.ly/1sGjMkT
What happened to JCP? | LinkedIn - linkd.in/1pHYJJb
It’s not as if patients stop being customers when they put on a hospital gown... onforb.es/1stBk3C
Today's publication features insights from the likes of @abonde @kashhill and more... bit.ly/1qmNjPA
Isn’t experience the driver of loyalty? bit.ly/1scbnWf
There is a real opportunity for transformation in the way your CIO and CMO work together... bit.ly/1sagVAB
If your customers wanted delight, they'd watch puppy videos on YouTube. What they want from you is efficiency. bit.ly/1vaILuC
Yoga Pants, Big Data and Customer Experience bit.ly/1scbnWf
There's still time to get your free subscription before the magazine goes out today! bit.ly/1qmNjPA
Are You Connecting to the Internet of Customers? bit.ly/1uO5ts5
Is Tech Eroding Consumer Loyalty? bit.ly/1uO5dtl
What would happen if the question was “What would we need to co-ordinate in order for customers to feel this way?” bit.ly/1s0ZH8L
Why are you fighting against the results you are asking for? linkd.in/1rPx12h [Brilliant question that many are afraid to ask...]
Do you want transformation or tinkering? linkd.in/1unSoFN
Why Silos Suck: Break Down Organizational Barriers for a Better Customer Experience | MCorp Consulting bit.ly/1unjvAF
Interested in a new way to keep a pulse on what’s happening in the world of customer experience (CX)? bit.ly/1qmNjPA
RT @ChatID: .@Sephora's Augmented Reality Mirror Adds Virtual Makeup To Customers' Faces buff.ly/1nOKQMH #CX
RT @TanveerNaseer: Business Leadership: Who Are Your Customers' Advocates? #cx #custserv bit.ly/1pOP3gr via @KateNasser
"However beautiful the strategy, you should occasionally look at the results." -Barbara Wold
RT @annettefranz: How to Build a Customer Advisory Board That Will Make You a Smarter Company linkd.in/1h6R4o3 @MichelFalcon #cx
RT @billquiseng: Stop 'Listening' And Start Anticipating Your Customers' Needs via @carminegallo @Forbes forbes.com/sites/carmineg… #custserv
Customer Experience Insights delivered straight to your inbox every Friday! bit.ly/1qmNjPA
Customer Insights in a Day: “Voice of the Business” Journey Mapping bit.ly/1ualacM
Shouldn't "ethos brands" be at an advantage when searching for a seductive story to tell? bit.ly/1riM4kL