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3 Tips to Delivering Good, Old Fashioned Customer Service onforb.es/1CoByN0
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We pride ourselves on our ability to learn, but there's one thing we just can’t seem to grasp... bit.ly/1HxniRK
Is everyone on board with your vision of customer-centricity? bit.ly/1OwAM5y #cx
3 Essentials for Customer-Focused Companies linkd.in/1CoAxEp [Surprising how often these are overlooked...] #cx
Top CMOs discuss hot marketing trends at SXSWi on.mash.to/1HAXh3Z #cx
RT @cxcompany: What Will SXSW Mean for Customer Experience in 2015? buff.ly/1DRlXaB #customerexperience #CX
Touchpoint Metrics announces Mphasis partnership with McorpCX bit.ly/1CoB8Gr /via @CNNMoney
RT @recruitmentjob: Employee Retention: It’s Really a Workplace “Stickiness” Problem rcru.it/1HzLiqN
Focus on the future, and eventually the now will take care of itself. bit.ly/1Ox1RWg
RT @Choypw: Using Six Sigma to Improve Customer Experience and Service bit.ly/UOidyL bit.ly/1HxJZoM via @flavmartins #cem
Reading: "Why Strategy Execution Unravels—and What to Do About It" bit.ly/1ycAB3H /via @HarvardBiz
What are marketing and PR, really? bit.ly/1Hq83Ka
Knowing what is considered a good customer experience does not assure that one knows how to provide it. bit.ly/1CDP0gc
Spend time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. pic.twitter.com/eOotpbXKh2
"90% of business buyers say when they are ready to buy, they'll find you..." #BuyersJourney: prd.to/1emW29L
RT @MelissaOnline: Storytelling Lessons From Kevin Spacey And House Of Cards goo.gl/dWTF7d via @BrennerMichael
Thanks for the mention @DanielDougherty! Customer Experience Weekly is out! paper.li/DanielDoughert… #CX #CustServ #VOC
6 tips to humanize your brand and win hearts, minds, clicks & conversions bit.ly/1Hbn5TZ #cx
Lead a Movement, Not Just a Company linkd.in/1CD9lT5
From consideration through follow-up... is your customer journey flawless? cmo.cm/1H5K2YG #cx
RT @adamtoporek: .@flavmartin discusses how Amazon has changed the way customers think about #custexp. ow.ly/Ku5RU
The Missing Link Between Business, Marketing, And Customer Strategy: Buyer Personas linkd.in/1HaMYmS #cx
Eight Recommendations For Designing Your Customer Experience Program cmo.cm/18CEpGc
The name has a nice ring to it, but the "sharing economy" isn't neccesarily as altruistic as one might presume. bit.ly/1EvWD8p
You don’t have to be the boss to change how your company works. bit.ly/1LKmkCJ #employeeexperience
Your customers' perception is their reality, and by extension yours as well. bit.ly/1EbY0cn #cx #cex #cmo pic.twitter.com/lyAhIIKf4g
Customers are most likely to trust a peer; someone they can relate to. bit.ly/1oJRxja
If you’re going to list specifics of your product, make sure they’re impressive (in a good way). bit.ly/1FPsuj5
Corporate altruism is wonderful for employees and communities, but as we know, reputation is everything. bit.ly/1yZPdnV
This is what you want: for your customers to be fans... bit.ly/16XZMRr
Let this be a lesson: people love free money. bit.ly/1FPrBqw
Free advice to any company changing their image: don’t pander. Keep a unique identity incorporating outside elements. bit.ly/1x2fAZ4
If you create an exemplary product and pair it with social issues in some way, people are going to notice. bit.ly/1yTNYWU
Companies report users and rewards members who aren’t engaged. How do you turn on these “turned-off” customers? bit.ly/1EbZDXm
Case study: how a shaving startup is thriving in a time of declining razor sales... bit.ly/16SzyzQ
Your customers' perception is their reality, and by extension yours as well. bit.ly/1EbY0cn #cx #cex #cmo pic.twitter.com/4IGHZvTMhS
It’s not impossible to quantify the ROI of #cx bit.ly/1rMDPwq
How to rebrand? Here are some case studies of insanely popular and successful companies. bit.ly/1EbZ0x9
Effective content marketing and outreach has its foundation in research... Here are some tips. bit.ly/1HT3c8V
Concise, attention-grabbing, and clever. Branded vines make for wonderful metaphors. 15 of this year’s best. bit.ly/1HBU1tx
“The Dress” and Customer Experience: Perception = Reality. | MCorp Consulting - bit.ly/1EbY0cn pic.twitter.com/2oHSik42id
Brands who capitalize on opportunity in epic fashion reap the rewards… what better opportunity than V-day? bit.ly/1J2fnkq
#CX can’t be siloed; customer awareness needs to be an organization-wide effort, with “marketing as evangelists”. bit.ly/ZnR1wH
“The Dress” and Customer Experience: Perception = Reality. | MCorp Consulting - bit.ly/1EbY0cn