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Michael Hinshaw
Want to Grow Your Twitter Following, Free?
RT @CMO_com Have you empowered your employees to solve customer problems? #GetCustomerCentric
What Happens When Employee Rewards are NOT Aligned With Customer Experiences.
Marketing Automation: 3 Trends to Watch
Find out what business trends are on the minds of top retailers... What's on your mind?
In a strange twist, Bissell's brand manager puts his mouth where their money is...
“I try to do the right things at the right time. They may be little, but they make the difference between winning & losing.” K Abdul-Jabbar
Valuable? Yes. But don't expect data and analytics to solve every problem you face.
7 Game-Changing Marketing Trends to Engage Customers, Build Your Brand #cmo
What to do, when your area of interaction excellence is different from customers' area of interaction preference?
This week's content is all about employee experience... #eex
If you want to deliver a better customer experience, you’d better start by improving employee experience.
RT @TPMetrics: Voice of the Customer measurement: Which metrics are right for you?
The Simple Words That Made Google a $400 Billion Company
RT @StrativityGroup: Admitting to shortcomings, not so easy. Check out what @LiorStrativity says we don't admit to
People are your most important asset, but when it comes to measuring people KPIs you're probably getting it wrong...
Culture creates the foundation for strategy and will either be a company's greatest asset or largest liability.
Empower consumers to add your story to theirs (and tell about it)...
Reading: "How to Build an Everyday Bank"
RT @jeremarketer: "What I Learned From Simon & Garfunkel and Krav Maga" by @alibzagat on @LinkedIn…
Marketers Speak out on Data, Email, and the Customer Experience #cmo
Customer Journey Mapping: 10 Tips For Beginners
Your employees may not have any intention of quitting. That doesn't mean they won't. #eex
In An Always Connected World, Touchpoints Need More Than A Fresh Coat Of Paint
“We promised we were going to fix it, and we changed everything about our business.” Vastly improved @dominos #cex