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Michael Hinshaw
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Who delivers a better customer experience – Apple or Microsoft? linkd.in/1LDsiFu
I talk a lot about Amazon here, but they just make shopping so easy… and personal. More on that here: bit.ly/1xXcK87
Websites should be like the companies they’re the faces of: sleek and easy to use. Here are some of 2014’s best... bit.ly/1yKZgwL
Yes, you should tweak your marketing strategy, but it’s not disruptive if you’re following someone else’s lead. pic.twitter.com/9nVgdSLlxh
“Ladies and gentlemen serving ladies and gentlemen.” onforb.es/1qzYswo
KISS: Keep It Simple, Stupid. Nobody likes it when things are overcomplicated. bit.ly/1DOJAyI
Some of the latest techno-magic failures had the same basic downfall: not focusing on a specific set of customers. onforb.es/1Al7Qr9
RT @Hyken: If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.
Getting people to open emails is challenging… do some recon, figure out what works best for you, and stick to it. bit.ly/1HZ6zvk
I was all too familiar with PBR before it was cool, but check out what happened when hipsters started adopting it... huff.to/1yTPLLK
The better your story, the better. (This 10 year old sits at the helm of a dog treat empire with 6-figure sales.) bit.ly/1xYNvCe
If your reputation precedes you (and it’s a good reputation), your work is already done for you. bit.ly/1A3TlYq
Know your customer! Check out how Keurig is targeting college kids. bit.ly/1yTOsMM
More than 80% of customers would have stayed if their complaints had been addressed when they were first aired. bit.ly/1ECMBB9
Follow these job interview tips… but apply them to customer outreach (in other words, don’t offend your customers) bit.ly/1Dbon1W
Even if it's not your thing, Tinder is something you should look at (as in – how and why is it so popular?) bit.ly/1yTNwYF
Don't sacrifice the customers you already have to [maybe] get new ones... pic.twitter.com/aABPsVs7gg
Make your company or product an integral part of your customers’ lives. bit.ly/1A3S2Jc
This is a perfect, simple, guide to creating a customer centric culture in your culture, within and without... onforb.es/1zWQL5F #cx
Confidence and customer centricity all in one place! bit.ly/1yTM0Wo
Recognize customers' needs and intentions along their journey to measure success and identify opportunities. bit.ly/1A3Hrhk
Why Asking Customers to Rate This is a Mistake. linkd.in/1yTFS0t #cx
Why Microsoft is [very] interesting again... linkd.in/1A3J7rc
News flash people: Ignoring something isn’t going to make it go away… bit.ly/1A3DkBT
A refund doesn’t have to be a bad experience. [Or: How not to make a mountain out of a molehill...] bit.ly/1qVj7rE
Big data doesn't just help with customer relationships... linkd.in/1yN6Zu2
RT @FastCompany Warby Parker sees the future of retail f-st.co/oorqj8t
Mar­ket­ing has been dis­rupted in a big way by big data. But how do we best use these new capa­bil­i­ties? cmo.cm/1yTp9KJ
RT @B2Community: Why Most Startups Fail And How To Avoid The Same Fate bit.ly/1Dj9Bay
Good reviews beget more business… so how to get them? bit.ly/1A0PJXm
RT @LanceScoular: The chief cause of failure and unhappiness is trading what you want the most for what you want now. Zig Ziglar
RT @Cxcellence1st: The growing importance of #mobile customer experience is magnified with Gen X & Y bit.ly/1eKP15g #cx
Why you should de-emphasize traditional marketing and focus on loyalty instead s.hbr.org/17HcsNy
Retweeted by Michael Hinshaw
RT @DebbieSzumylo: "Improve Customer Experience...But What About Employee Experience?" goo.gl/kGtVOF #cx #custexp
Companies have personas, and as with individuals, the way the world sees you should shape your social media approach. bit.ly/1AOPEFB
The Race to Deliver Delightful Customer Experiences bit.ly/1yHAb5Q pic.twitter.com/gEyHDV3s0C
RT @JeanneBliss: 95% of retailers identified customer experience as a top-three priority in the 2015. ln.is/com/PFW6q #CX #Custexp
Is Apple Losing Its Luster? Microsoft Comes From Behind in the Race to Deliver Delightful Customer Experiences. bit.ly/1yHAb5Q
7 customer experience case studies that generated loyalty and ROI bit.ly/1wFerKD
If you can figure out a way to be an authority on the problem you’re solving, you’re fighting the good fight. entm.ag/1ywepmM
RT @MediaCapsules: Marketers & the Dreaded Customer Experience Gap dlvr.it/8XWqXM #Infograph
How the #IoT will create faster than real-time customer service bit.ly/1yxDNHi #cx
RT @CMOHouseLens: Lessons from a marketing & CX giant: how Disney creates a 70% return rate bit.ly/1vXRNeG
Knowing your customer so well it’s almost creepy… bit.ly/1J9LbEe
From #1 to done in a few weeks. That should be warning enough to commit to transparency... linkd.in/1J3aRlV
[Video] Want Loyal Customers? Understand This. entm.ag/1zlAvJm
A wolf in customers’ clothing? Be one with them and learn their ways. Social is often the best way to do that. bit.ly/1Cmhydw
Can brick and mortar stores compete with companies like Amazon who undercut their prices by 13-20%? They’re trying. bit.ly/1HkQLm8