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3 Tips to Delivering Good, Old Fashioned Customer Service
We pride ourselves on our ability to learn, but there's one thing we just can’t seem to grasp...
Is everyone on board with your vision of customer-centricity? #cx
3 Essentials for Customer-Focused Companies [Surprising how often these are overlooked...] #cx
Top CMOs discuss hot marketing trends at SXSWi #cx
RT @cxcompany: What Will SXSW Mean for Customer Experience in 2015? #customerexperience #CX
Touchpoint Metrics announces Mphasis partnership with McorpCX /via @CNNMoney
RT @recruitmentjob: Employee Retention: It’s Really a Workplace “Stickiness” Problem
Focus on the future, and eventually the now will take care of itself.
RT @Choypw: Using Six Sigma to Improve Customer Experience and Service via @flavmartins #cem
Reading: "Why Strategy Execution Unravels—and What to Do About It" /via @HarvardBiz
What are marketing and PR, really?
Knowing what is considered a good customer experience does not assure that one knows how to provide it.
Spend time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
"90% of business buyers say when they are ready to buy, they'll find you..." #BuyersJourney:
RT @MelissaOnline: Storytelling Lessons From Kevin Spacey And House Of Cards via @BrennerMichael
Thanks for the mention @DanielDougherty! Customer Experience Weekly is out!… #CX #CustServ #VOC
6 tips to humanize your brand and win hearts, minds, clicks & conversions #cx
Lead a Movement, Not Just a Company
From consideration through follow-up... is your customer journey flawless? #cx
RT @adamtoporek: .@flavmartin discusses how Amazon has changed the way customers think about #custexp.
The Missing Link Between Business, Marketing, And Customer Strategy: Buyer Personas #cx
Eight Recommendations For Designing Your Customer Experience Program
The name has a nice ring to it, but the "sharing economy" isn't neccesarily as altruistic as one might presume.
You don’t have to be the boss to change how your company works. #employeeexperience
Your customers' perception is their reality, and by extension yours as well. #cx #cex #cmo
Customers are most likely to trust a peer; someone they can relate to.
If you’re going to list specifics of your product, make sure they’re impressive (in a good way).
Corporate altruism is wonderful for employees and communities, but as we know, reputation is everything.
This is what you want: for your customers to be fans...
Let this be a lesson: people love free money.
Free advice to any company changing their image: don’t pander. Keep a unique identity incorporating outside elements.
If you create an exemplary product and pair it with social issues in some way, people are going to notice.
Companies report users and rewards members who aren’t engaged. How do you turn on these “turned-off” customers?
Case study: how a shaving startup is thriving in a time of declining razor sales...
Your customers' perception is their reality, and by extension yours as well. #cx #cex #cmo
It’s not impossible to quantify the ROI of #cx
How to rebrand? Here are some case studies of insanely popular and successful companies.
Effective content marketing and outreach has its foundation in research... Here are some tips.
Concise, attention-grabbing, and clever. Branded vines make for wonderful metaphors. 15 of this year’s best.
“The Dress” and Customer Experience: Perception = Reality. | MCorp Consulting -
Brands who capitalize on opportunity in epic fashion reap the rewards… what better opportunity than V-day?
#CX can’t be siloed; customer awareness needs to be an organization-wide effort, with “marketing as evangelists”.
“The Dress” and Customer Experience: Perception = Reality. | MCorp Consulting -