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Michael Hinshaw
Customers don’t always want what they want.
Your most valuable brand advocate may not be a customer...
What happened to JCP? | LinkedIn -
It’s not as if patients stop being customers when they put on a hospital gown...
Today's publication features insights from the likes of @abonde @kashhill and more...
Isn’t experience the driver of loyalty?
There is a real opportunity for transformation in the way your CIO and CMO work together...
If your customers wanted delight, they'd watch puppy videos on YouTube. What they want from you is efficiency.
Yoga Pants, Big Data and Customer Experience
There's still time to get your free subscription before the magazine goes out today!
Are You Connecting to the Internet of Customers?
Is Tech Eroding Consumer Loyalty?
What would happen if the question was “What would we need to co-ordinate in order for customers to feel this way?”
Why are you fighting against the results you are asking for? [Brilliant question that many are afraid to ask...]
Do you want transformation or tinkering?
Why Silos Suck: Break Down Organizational Barriers for a Better Customer Experience | MCorp Consulting
Interested in a new way to keep a pulse on what’s happening in the world of customer experience (CX)?
RT @ChatID: .@Sephora's Augmented Reality Mirror Adds Virtual Makeup To Customers' Faces #CX
RT @TanveerNaseer: Business Leadership: Who Are Your Customers' Advocates? #cx #custserv via @KateNasser
"However beautiful the strategy, you should occasionally look at the results." -Barbara Wold
RT @annettefranz: How to Build a Customer Advisory Board That Will Make You a Smarter Company @MichelFalcon #cx
RT @billquiseng: Stop 'Listening' And Start Anticipating Your Customers' Needs via @carminegallo @Forbes… #custserv
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Customer Insights in a Day: “Voice of the Business” Journey Mapping
Shouldn't "ethos brands" be at an advantage when searching for a seductive story to tell?