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Michael Hinshaw
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“It’s frequent and personal employee dialogue that will make a [true] difference, not the broad-based approach.”
Reading: "Marketers Are Struggling to Keep Up Customer Expectations: Here’s Proof"
Combining all your data sources will give you new perspective and new insights...
Glad to be home. Warmer in the Bay Area than New Orleans. Not complaining, just observing. Nice on the front porch tonight...
#Bigdata: predicting delays and decreasing customers' frustration. #cx
Reading: "The Future and How to Survive It" #business #strategy
“Content is king, but context is queen—and she wears the pants.” #innovation
The internet hasn’t killed privacy – but it has changed it forever #internet #tech
Retweeted by Michael Hinshaw
If you’re working to improve digital #cx, mobile is the primary channel to design for. Everything else is secondary.
Don’t Let The Buy Button Become The Bye-Bye Button
RT @B2Community What Sales Could Learn From Customer Experience
Multi-billion dollar industries that are ripe for disruption...
Mobile is no longer part of the Internet. For an ever-growing majority of your customers, mobile IS the internet.
Are you scaring your customers? #cx
Knowledge is power- but timing is everything. Are you reaching customers when & where desired?
Retweeted by Michael Hinshaw
Establish a system of rewards for yourself and your team. #SuccessHabits
Retweeted by Michael Hinshaw
6 steps to inspire your employees to be your best brand advocates:
Retweeted by Michael Hinshaw
The biggest failure you can have in life is not trying at all. Emil Motycka
Retweeted by Michael Hinshaw
Sadly, measurement by itself doesn’t enable control... #cx #bigdata
Consumers consider many factors other than product price and quality... #cx
No matter how much you invest in digital marketing, objectives won’t be met without an on-point strategy.
RT @MJohnsonLoyalty Study: Marketers Lagging in #Customer Engagement Via #Digital, Multichannel Campaigns
Now that you have your customers' attention, why should they care?
RT @McorpCX How changing #cx expectations can (and should) change way you do business...
Reading: "Big Data and the Future of Business"
RT @McorpCX How well do your #strategies line up w/ growing #cx trends?
The last thing you want customers to feel is fear, uncertainty or doubt... #cx
Reading: "From Deconstruction to Big Data: How Technology is Reshaping the Corporation"
Employee engagement: Time to integrate staff development and customer service? #eex
Marketers must go big on data to compete on #cx
Customer Success Management: Training Wheels for #CXM? #cx
Reading: "Big Data and the Future of Business"
What happens when the comfort of the old is preferable to the risk of the new?
70% of the buying experience is influenced by how the customer feels they are being treated. #cx
How To Get The C-Suite Behind Your #CX Initiative
Crowd-sourced storytelling: How innovators are opening up the creative process.
How CIOs Are Adapting To The Digital World
When it comes to creating lasting #cx changes, start small.
RT @Hyken It’s about making sure you consider what the customer’s reaction is going to be to the decision you make.…
#CX has become increasingly dependent on digital touchpoints.
Digitally enabled #cx makes the phrase “every company is a software company” truer than ever...
#CX may be a business priority, but only 1% of firms achieve #CX excellence.
Retweeted by Michael Hinshaw
How are experience blueprints different from customer journey maps? And why do customer-centric leaders use them?
The customer’s impression should be of the bank brand, rather than channel. #cx
From a family construction business to the Four Seasons Hotels and Resorts: How'd he do it?
Video interview with @Interbrand CEO Jez Frampton: Internal/external branding, putting people before technology

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