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Michael Hinshaw

Great Friday read: No longer just a human repair shop. How Design Thinking Turned a Hospital into a Comforting Place
Are you a great leader? Do you get your team to " better, harder things than we on our own.”? #HBR
Appreciate making this list of Top Customer Experience Influencers for 2017 with this strong group of #CX thinkers
Big thanks to @4enterprisers for naming @MichaelHinshaw one of 20 must-follow Twitter accounts for #DigitalTransformation news and opinions
My most recent article: Six Common Customer Experience Strategy Pitfalls (Avoid these big “blockers” of CX success…)…
Thrilled! An @customerthink Top 10 Author again. See "10 Big Ideas for Customer-Centric Success" with all 10 of us.
I'm happy to announce that McorpCX has appointed Graham Clark as New Director to the board. [TSXV:MCX] Welcome!…
Walk a mile in your employees' shoes for happier employees (and customers!)
The most common reasons #cx programs fail...
2017 Predictions: Digital Transformation, #CX Top The List
Could a little narcissism be beneficial in customer service?
D&B CMO Rishi Dave Credits Data For Great #CX #cx
Millennial customers will dominate 2017. Are you experience-ready? #cx
What happens when employee rewards aren't aligned with #cx? It ain't pretty…
The brain wanders over 1,000 times per day. Use storytelling to disrupt this wandering and engage customers.
What does @amazon's new wave of real-time technology mean for mobile marketers (and you!)? #cx #amazongo
What CMOs Must Nail In 2017 To Succeed In The ‘Experience Business’
Just how does customer experience “fit” in the broader context of your business? Find out...
Customer delight: @dominos is delivering more than just pizza...
Reading: "How to Discover Your Company’s DNA"
For marketers, it's the most wonderful time of the year--when consumers actually pay attention to TV ads.
Transformation or evolution? You may need a little bit of both... #cx
Video killed the radio star in the 80's. Perhaps that's a good place to start for modern video marketing...
If customers don’t know why they didn’t buy, what chance do you have of understanding why a sale failed?
Where do we (Amazon) Go from here?
What Are The CMO’s Priorities In 2017? [video]
5 surprising lessons from leaders in corporate culture...
How up and coming @sweetgreen is building a farm-to-counter empire, one bowl at a time... @sweetgreen
Improving customer experience is often a top business priority, but what about employee experience?
Retweeted by Michael Hinshaw
Patients are consumers; they know, expect, and deserve better from healthcare providers.
There is a cost to using data. And an even bigger payout if you take the time to develop a deep understanding of it.
How Apple wins at #customerexperience: By focusing on meeting customer needs first #cx
This holiday season, more than ever, you are competing with Amazon for consumers' attention, and cash. #digital #cx
"We need #banking, not banks." - Bill Gates. [Read this #pwc ebook on digital & #cxinnovation banking]…
10 trends that could shape the marketing industry in 2017...
Is customer experience really a priority for your company? I mean, your WHOLE company...
Transparency is a beautiful thing - for politicians and corporations... and top mom-bloggers, too.……
With the right frameworks in place and a willingness to listen to and learn from customers, improved #cx is yours.
The rise of predictive service experiences... Kudos to @Discover! #cx
Can Steven Overman create a Kodak moment for millenials?
Social media, memes, and appealing to a new generation of connected consumers...
Customer-centered handoffs are the key to excellent customer experience... #cx
How accurately do customers remember their recent experiences? #cx
"Today, virtually every industry is ripe for disruption. The $3.7 trillion insurance industry is no exception." #cx
Retweeted by Michael Hinshaw
#technology is changing the #CX landscape, nowehere is this truer than banking.…
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