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Michael Hinshaw

Grab a copy of #SCSC by @MichaelHinshaw. Follow along as we make your company smarter one chapter at a time. bit.ly/SCSCamazon
Retweeted by Michael Hinshaw
Power to the persona! RT @McorpCX Retailers need personas that drive real empathy and insights. snip.ly/mpeb
RT @McorpCX We’re looking for a marketing manager to join our team—will it be you? bit.ly/1mJ8jjN #sfjobs #marketingjobs
#CX is the center of my lessons @UCBerkeley. Thinking like a start-up can get you closer to your customers. snip.ly/IYZu
If you've ever seen me speak, you know I preach the bottom line - Put your customers first.
You have the capabilities, but do you know how to leverage them to form the #CX management organization you’d like? snip.ly/taXR
#CX is going to the dogs, and it's time for you to learn a few new tricks. @DogVacay, you're [still] doing it right. snip.ly/lNtZ
"The Future of Customer Experience: 10 Predictions for 2016 and Beyond" by @MichaelHinshaw on @LinkedIn bit.ly/1P2NK8r
Retweeted by Michael Hinshaw
Customers won't be any more forgiving in 2016. The time for #cx improvement is now or never. bit.ly/1P2M9PR
Layover in Houston, found this #unitedairlines #custserv line. 50yards ++ long. Really, United?Seriously bad #CX
Customer Experience.... Parking? Has #CX #JumpedTheShark?
Nobody enjoys meetings, but these tips can help you can change that. bit.ly/1YhYggJ
Pretty cool - Cisco Spark is making meeting #CX suck way less. CEO Chuck Robbins and team here at #csummit
Marketing Leaders Predict: Will 2016 Be The Year Of Creativity?cmo.cm/1XZ2Sbv #CMOPredictions
Hot. Rooftop pool. Sunset Strip. DJ. - and not a drink to be had in the entire hotel. #riothousenomore #andaz #cx
Jumpstart your journey mapping process using this free guide--Customer Journey Mapping: 10 Tips for Beginners bit.ly/1RC9bzZ #cx
"You have to know that the consumer is interacting with your brand in multiple different formats..." usat.ly/1Hn8BG5 #cx
Reading: "The 5 Auto Shopping Moments Every Brand Must Own" bit.ly/1R5pgQp
Uh oh, America: Stock buybacks feed investors, starve innovation. reuters.com/investigates/s… via @specialreports
Thanks, @JeanneBliss, for the RT--have a great weekend!
RT @ShallieBey Practice doesn't make perfect if you're doing it wrong. - Frank Sonnenberg #quote
Its kind of fun to do the impossible. Walt Disney
Retweeted by Michael Hinshaw
If you're simply after customer data, you're seeking the wrong thing. bit.ly/1S9xuW6
The Wonders and Challenges of Technology: Quick #Techonomy15 recap via @patrickdaniel huff.to/1S7gS1k
Improve your employee experience by changing the way you communicate with them. bit.ly/1QQBuMV
Excerpt from #MobileForGood: HOW TO: Engage 5 Generations of Donors and Supporters: buff.ly/1MW5WUa
Retweeted by Michael Hinshaw
"It is one of the great secrets of life that those things which are most worth doing, we do for others." - Lewis Carroll
Retweeted by Michael Hinshaw
The writing is on the wall: customers view using bank branches for basic transactions as an inconvenience ow.ly/UOlbn
Retweeted by Michael Hinshaw
Thanks for the mention, @Janicebg! Glad you enjoyed that post.
#CX champions won’t settle for anything less than putting your customer at the very center of your business. bit.ly/1HU3YTS
15 Business Models to copy + free PDF Download of all cases by @boardofinno bit.ly/BMtoCopy
This is quite a list--and I'm on it! "50 #CX Blogs You Should Be Reading" bit.ly/1RR5bf0 Thanks, @ngdata_com for the inclusion.
"It's our job to try to keep pace and it's quite a job." @tamicann bit.ly/1ROP9SZ
Understanding your customers is key to delivering good customer experiences. bit.ly/1HvR2mQ #cx
Does #RealWorldEvidence actually improve clinical practice? Find out at booth 557 #AHA15
Retweeted by Michael Hinshaw
The race is on--to make vast and growing volumes of data easily accessible & understandable. huff.to/1RClNab @HuffingtonPost
"We are not seats or eyeballs or end users or consumers. We are human beings, and our reach exceeds your grasp. Deal with it." -Chris Locke
How customer-centric is your organization? Take this 3-minute survey to find out. bit.ly/1RCkVCw #cx
One methodology @McorpCX uses to consistently deliver "Ah-Ha!" moments to our clients. bit.ly/1Hhghcz #cx
Providing Great Guest Journeys In Spades bit.ly/1H9wArW #cx
How a Company Can Disrupt Itself – Before Others Do It First bit.ly/1RweWzc
Managing customer service staff: How to turn ducks into eagles bit.ly/1Xzp6mb
"Look at your customers, look at the data you have about them, and work it smarter." bit.ly/1GvHpVe
If you’re going to invest limited resources in improving #cx, start with the actual experience. bit.ly/1Xx3CGt
If you’re going to invest in persona development, make sure the effort is a success. bit.ly/1LIvdjX #cx
Personas drive decisions that take customers’ views into account, leading to better customer experiences. bit.ly/1LIvdjX #cx

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