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Michael Hinshaw
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Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You #webinar
"The customer doesn’t care about digital customer experience – (s)he cares about experiences and digital."
“When people do something utterly new with your product — that's what you need to find and amplify.”
"Banks are losing customers, and they don't even realize it..." [video]
Reading: "Everything We Wish We'd Known About Building Data Products"
You've likely considered how IT contributes to your #CX, but what about the contributions HR can make?
This Is How You Get People to Trust Your Product
Retweeted by Michael Hinshaw
As digital and physical worlds collide, customer interactions must also communicate across boundaries.
How to Create Content for Human Beings: A B2B Marketing Intervention
Reading: "High-Potential Marketers Lead With Data"
Reading: "Why Do We Get So Emotional About Brands?"
Customers are Embracing Connectedness Faster than you and it’s a Problem
Could it be that folks actually do understand customer experience and that understanding is simply not enough?
For changes to be of any true value, theyve got to be lasting and consistent Tony Robbins
Retweeted by Michael Hinshaw
The digital winners of 2015 will be those who properly integrate innovation & deliver it reliably to create loyalty.
3 things you can start thinking about and working on today, to better serve your customers of tomorrow. #cx
RT @brianjmcclary: Why Hotels Can No Longer Ignore Google
3 things you can start thinking about and working on today, to better serve your customers of tomorrow. #cx
Innovation-driven service design: Simple, easy and effective.
Reading: "The CMO Interview: Raja Rajamannar, CMO, MasterCard"
RT @piplzchoice: "Customer Experience: Frictionless First, Then Delightful" by @DonPeppers on @LinkedIn #CX
The key to real change is not just to build a great process—it’s making sure your people engage the process.
RT @MJohnsonLoyalty: The Secret for Engaging Moms to Try, Buy and Share #cem #mktg
RT @Hyken: Align your team on the brand promise so they understand it even better than your customers do. They must live it & deliver it.
How's this for industry disruption? #salmon
Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You #webinar
Consumers don’t want the #IoT with 1,000 devices and disparate content—they want an Internet of Me.
Personalization is great, but don't be creepy. #cx
Are you ready to let your brand become something else, something more, to your audience?
Can 'User-Experience' Experts Become 'Customer-Experience' Experts?
RT @CMO_com: Why CMOs have become increasingly attractive candidates for the CEO role.
What do you do when your customers want and need your products, but they don’t want to come to you? #cx
Your brand is only as good as its reputation...
Building digital experience capabilities? Is it the role of the agency partner or the responsibility of the brand?
Shoppers are the ultimate retail disruptors... #cx
WEBINAR: Learn to use #CX innovation to solve your business problems by meeting customers' needs in new ways.
This Watch Maker Does Not Care If You Pre-order a Damn Thing From Apple Today [Brilliant approach.]
Lessons in brand loyalty, customer engagement and truly simple customer experiences.
Let's get real - if you want to be successful, every month is customer loyalty month.
Not all data is created equal...
Sometimes it's wise to engage vocal critics rather than hope they fizzle out on their own.
Can you leverage #bigdata to make an impact on your business operations in real time?
It's not about the accommodations, it's about the experience. #cx
Reading: "CDO: You Say Chief Digital Officer, I Say Chief Data Officer"
Apple doesn't think "showrooming" is such a bad thing after all... but what will their customers think? #cx
Who Won the Battle of March Madness Brands?
RT @TTechRetail: Breaking Up Is Hard to Do: 3 ways to make returns painless for both customer & company #Retail #CX