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Michael Hinshaw
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Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You bit.ly/1JwfvVP #webinar
"The customer doesn’t care about digital customer experience – (s)he cares about experiences and digital." bit.ly/1JZzxIt
“When people do something utterly new with your product — that's what you need to find and amplify.” bit.ly/1HrCi7t
"Banks are losing customers, and they don't even realize it..." bit.ly/1Ka58aJ [video]
Reading: "Everything We Wish We'd Known About Building Data Products" bit.ly/1Hr4OpH
You've likely considered how IT contributes to your #CX, but what about the contributions HR can make? bit.ly/1K5FMe2
This Is How You Get People to Trust Your Product bit.ly/1G2dCMW
Retweeted by Michael Hinshaw
As digital and physical worlds collide, customer interactions must also communicate across boundaries. bit.ly/1Hm4596
How to Create Content for Human Beings: A B2B Marketing Intervention bit.ly/1K5vbzO
Reading: "High-Potential Marketers Lead With Data" bit.ly/1K5v33a
Reading: "Why Do We Get So Emotional About Brands?" bit.ly/1K5viv7
Customers are Embracing Connectedness Faster than you and it’s a Problem bit.ly/1HlMRc1
Could it be that folks actually do understand customer experience and that understanding is simply not enough? bit.ly/1HlNcLN
For changes to be of any true value, theyve got to be lasting and consistent Tony Robbins
Retweeted by Michael Hinshaw
The digital winners of 2015 will be those who properly integrate innovation & deliver it reliably to create loyalty. bit.ly/1H8uwPG
3 things you can start thinking about and working on today, to better serve your customers of tomorrow. bit.ly/1H63att #cx
RT @brianjmcclary: Why Hotels Can No Longer Ignore Google bit.ly/1cQsdEj
3 things you can start thinking about and working on today, to better serve your customers of tomorrow. bit.ly/1H63att #cx
Innovation-driven service design: Simple, easy and effective. bit.ly/1JCiHiH
Reading: "The CMO Interview: Raja Rajamannar, CMO, MasterCard" cmo.cm/1GKtedv
RT @piplzchoice: "Customer Experience: Frictionless First, Then Delightful" by @DonPeppers on @LinkedIn linkd.in/1GKt0mA #CX
The key to real change is not just to build a great process—it’s making sure your people engage the process. bit.ly/1GKsrJw
RT @MJohnsonLoyalty: The Secret for Engaging Moms to Try, Buy and Share bit.ly/1Hb4Bpk #cem #mktg
RT @Hyken: Align your team on the brand promise so they understand it even better than your customers do. They must live it & deliver it.
How's this for industry disruption? bit.ly/1JKiElc #salmon
Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You bit.ly/1JwfvVP #webinar
Consumers don’t want the #IoT with 1,000 devices and disparate content—they want an Internet of Me. cmo.cm/1GDGArM
Personalization is great, but don't be creepy. bit.ly/1JDURDd #cx
Are you ready to let your brand become something else, something more, to your audience? cmo.cm/1JDVmxh
Can 'User-Experience' Experts Become 'Customer-Experience' Experts? entm.ag/1JreDSk
RT @CMO_com: Why CMOs have become increasingly attractive candidates for the CEO role. cmo.cm/1COvqt5 bit.ly/1JDW3GK
What do you do when your customers want and need your products, but they don’t want to come to you? bit.ly/1JCiHiH #cx
Your brand is only as good as its reputation... bit.ly/1Jw9k4e
Building digital experience capabilities? Is it the role of the agency partner or the responsibility of the brand? onforb.es/1GxhKKi
Shoppers are the ultimate retail disruptors... bit.ly/1JwahcA #cx
WEBINAR: Learn to use #CX innovation to solve your business problems by meeting customers' needs in new ways. bit.ly/1JwfvVP
This Watch Maker Does Not Care If You Pre-order a Damn Thing From Apple Today bit.ly/1JwbNLZ [Brilliant approach.]
Lessons in brand loyalty, customer engagement and truly simple customer experiences. bit.ly/1Jhnsye pic.twitter.com/8J0fFMdker
Let's get real - if you want to be successful, every month is customer loyalty month. bit.ly/1Jtg0jt
Not all data is created equal... bit.ly/1JtdJoy
Sometimes it's wise to engage vocal critics rather than hope they fizzle out on their own. bit.ly/1GtZzFm
Can you leverage #bigdata to make an impact on your business operations in real time? onforb.es/1Gu17iA
It's not about the accommodations, it's about the experience. bit.ly/1Jm7bbk #cx
Reading: "CDO: You Say Chief Digital Officer, I Say Chief Data Officer" onforb.es/1GmbKUz
Apple doesn't think "showrooming" is such a bad thing after all... but what will their customers think? bit.ly/1GmbbtS #cx
Who Won the Battle of March Madness Brands? bit.ly/1GljrKy
RT @TTechRetail: Breaking Up Is Hard to Do: 3 ways to make returns painless for both customer & company bit.ly/1wlVGhR #Retail #CX