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Michael Hinshaw

Retailers look to the realness and authenticity of everyday customer stories for powerful marketing potential. bit.ly/1ni8HGe
#healthcare execs are feverishly working on #CX in order to better get, serve & keep smart, empowered customers.bit.ly/1Yd1kfp
Always successful, but relatively unchanged, @Nordstrom looks to innovate in-store #cx. bit.ly/23pEMJF
More than half of consumers want to shop for healthcare-but their preferred method doesn’t exist yet. #CX bit.ly/1Yd1kfp
More than half of consumers want to shop for #healthcare…but their preferred method of doing so doesn’t exist yet. bit.ly/1Yd1kfp
"Engaging customers with compelling, contextually relevant experiences is the new competitive high ground." @TheEIU bit.ly/1Nzf1PS
Back to the future: Is the key to @USPS #innovation rooted in the 19th century? bit.ly/1W89KHd
Social is a must-have for retailers. But you can only succeed if you play by your customers' rules. bit.ly/1W89GXX
RT @TheEIU 69% of high-performing retailers see #globalisation as a key trend & opportunity. 43% of lower performers agree. #retail
Reading: "Two Years’ Warn!ng: The Customer Centricity Crisis" bit.ly/1W89x6K /via @storyacademy
An #omnichannel approach puts the customer at the center of its strategy. Find out how. bit.ly/1W7WYIu
Want to put customers at the center of your decision-making? 5 (more) KPIs you should consider… mklnd.com/23xBA0F
Does a bit of brand realignment for @Apple mean a new name for OS X? bit.ly/1SMITzX
RT @ethosbob Customer Service or Customer Satisfaction? huff.to/1r579Bi #cx #b2b
“You can’t manage what you don’t measure.” -Peter Drucker bit.ly/1SMIKfP
Reading: "Why A Brand Strategy Agency Is Using Documentary Films To Help Marketers" bit.ly/1NPu2x7
Wireless subscribers are more satisfied and actively engaged with devices thanks to advanced #tech. @JDPower prn.to/1NPtUh8
Strong brands don’t just happen. And they're just as important in #B2B as B2C. bit.ly/1SMIrle
RT @MiguelGu1224 A sustainable #CustomerSatisfaction level can't happen from a short-term perspective. Building #Loyalty takes time.
It's a sad state when AI is able to come up with a more relevant and human response than the humans. bit.ly/1SMIk96
Reading: "10 Billion Items Of Connected Clothing: #IoT Just Became A Lot More Fashionable" onforb.es/1NPtFm4
Is Intel trying to dissuade their customers? cnet.com/news/intel-cor… #cx
Step 1 to building customer loyalty? Listen to your customers. entm.ag/23yDJcr
Should every CIO should be a CX leader? Our new article tells you how. bit.ly/1NE8rHZ
Consistently providing exceptional customer experiences may be hard, but it's what your customers demand. bit.ly/1Nzjpyf #cx
Reading: "When 'Extremely Satisfied' Isn’t Good Enough" bit.ly/1NzjqST
I didn’t mean to create a controversy when I asked CIOs to take the lead with CX. Let me know what you think. bit.ly/1NE8rHZ
Don’t forget the customers who don't have an "easy button"… bit.ly/1ShykVa #cx
In today’s B2B world, you need to know what your customers are doing, what they are saying and what they value. bit.ly/1SswCR6
Reading: "Inside Dell’s Customer Experience Road Map" bit.ly/1NzjlPg
You’re not doing a real #CXM initiative unless you’re doing all 5 of these things… bit.ly/1XweDHq via @Bob_Thompson
Digital platforms & social networks have changed the relationship between brands & consumers. How've you responded? bit.ly/1SswroH
RT @forrester Customers are willing to pay a higher price in return for superior #CX. forr.com/1pvwLX4
Use these top three success factors for #customer-centric cultures. Do it right from Day 1 like @USAA, @zappos. bit.ly/1SgoVxc
In most cases, they don't want to be there. Which is precisely why patient experience simply cannot be ignored. bit.ly/23Be2Ij
How your #VoC program can get you in league with #CX leaders now. New blog. bit.ly/1SgoVxc
Power in the story: 5 tips for telling a powerful #nonprofit story to increase donor engagement… bit.ly/23BdWR1
RT @trishgreenhalgh Hearing evidence from older people on #healthcare needs. Priority: get rid of answering machines "if X, press button Y".
Growing interest in tech solutions & growing validation of existing models means disruption is here for healthcare. bit.ly/1SdpojM
Certain companies seem to really "get it" when it comes to #CX culture. bit.ly/1SgoVxc
#CX improvements (and consistency) can go a long way in making the #travel experience more pleasant for all... bit.ly/1SO4Fxc
More than cat videos: how moms are using YouTube. bit.ly/1gV7eSf
3 Success Factors Gained from the Companies with Best #CX bit.ly/1SgoVxc
There's a lot of talk about digital, but that doesn't mean you can neglect traditional offline engagement. bit.ly/23djSiF
Even #cx pros can learn a thing or two from these leading health care systems. bit.ly/23BdhyS
Oh Canada! 3 healthcare trends that are worth paying attention to. bit.ly/23BdamV
RT @NonProfitTimes “Disgruntled” can be as bad an adjective to describe volunteers as to describe employees ow.ly/10hg5C
#Dubai. What a vibrant city. Visiting here after a great week in #Kuwait with clients. We'll be back!
 
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