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Webinar archive: "Customer Journey Mapping for Better Customer Experiences" bit.ly/1ChfB3X
Customer-Centricity Is Mandatory for 2015 | CustomerThink - bit.ly/1DnGsM9
Boost loyalty by understanding emotions and changing the customer experiences that drive defection... bit.ly/1yH4Yjr
What do you think, boss? How to gain board support for your Customer Experience (CX) program bit.ly/1yH4MRc
Is it any wonder that consumers are leery of giving brands their personal information? bit.ly/1DnG28F
Before you spend time, energy and money on more marketing, fix the holes in your systems... huff.to/1DnDg33
How Big Data Is Blurring Industry Lines At Companies Like Nike onforb.es/1wnrtLK
Clients Rejoice! This Elf on a Shelf Will Judge the Crap Out of Your Ad Agency bit.ly/1DnCi6U
Why So Many New Tech Companies Are Getting into Health Care bit.ly/1DnAFX2
A guy needs to shave. It could go 1,296 ways... bit.ly/1yzbI2H
Your organization’s abilities are overwhelmingly affected by how engaged your employees are. onforb.es/1qdbsbK
Do you know what you're paying for? bit.ly/1D3T2zV
How Social Media Is Disrupting The Customer Engagement Cycle cmo.cm/1yH3cyT
[Video] What Great Brands Know: Commit and Stay Committed entm.ag/1yH3rKf
"You can’t sit on the lid of progress. If you do, you will be blown to pieces." Henry J. Kaiser
Small adjustments may not seem momentous on their own. Yet in their context, they can be game-changing... bit.ly/1yyQpOO
Digital transformation is top-of-mind for CMOs, and it reaches all corners of marketing. cmo.cm/1D0AII6
Now available: Voluminous amounts of data. But you have to USE it. huff.to/1yyKTMb
Six Counterintuitive Ways to Make Your Business Thrive huff.to/1D3RKF2
5 Cereals Twitter Users Are Desperate to Bring Back bit.ly/1yyKER9
Boardrooms are all talking about cyber security and risk – but they may be overlooking the obvious. onforb.es/1yyF8hy
"What we are doing is looking at trends we expect to see in the cloud market five years from now..." bit.ly/1yyNANL
Reading: "How Smart, Connected Products Are Transforming Competition" bit.ly/1yyQEcH
How to prove that making customers happier can make both you and your shareholders happier. bit.ly/1c26uVN
What does the future of content, and marketing itself, hold? bit.ly/1yyLIof
Touchpoints: a Customer Experience Story slidesha.re/17GkqFh
Forget Dessert, How’d That Digital Experience Go Down? | MCorp Consulting bit.ly/1yxKQA1
Will 2015 Be The Year Of Digital Transformation? Marketing Leaders Respond cmo.cm/1D0AII6
One thing is certain... more will change during the next five years than has changed in the past five years. bit.ly/1ykioSa
Going digital is no longer a future-based strategy – it’s a requirement for doing business in a multichannel world. bit.ly/1CK5THu
Unable to respond and adapt to the needs of the evolving consumer and marketplace, failure is now an option. read.bi/1CK5yEG
Customer experience: 10 best practices that separate the leaders from the laggards... bit.ly/1ykihGn
#Forward50: the 50 biggest trends driving the future of marketing bit.ly/1cFdDYB
Great brand strategies re-invent the emotional context within which your brand competes. bit.ly/1CK95Tq
Get it right from an integrated mobile perspective, and you’re positioned to excel on every channel mobile touches. cmo.cm/1ykhtkK
In a fast-changing world where a competitive advantage can disappear in less than a year, the risk is in rigidity. onforb.es/1yhvT53
Era of Business Disruption -- Why The C-Suite Needs To Focus On An Organic Growth Strategy - onforb.es/1CFDfai
New Blog Post: Bright and Shiny Journey Maps! bit.ly/1zwSfBA
The Future of Customer Experience is Now bit.ly/1zvky3l
15 Mind-Blowing Stats Marketers Can Be Thankful For cmo.cm/1Chjw0y
Reading: "Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business" bit.ly/1yCJq8J
Webinar archive: "Customer Journey Mapping for Better Customer Experiences" bit.ly/1ChfB3X