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Michael Hinshaw

Grab a copy of #SCSC by @MichaelHinshaw. Follow along as we make your company smarter one chapter at a time.
Retweeted by Michael Hinshaw
Power to the persona! RT @McorpCX Retailers need personas that drive real empathy and insights.
RT @McorpCX We’re looking for a marketing manager to join our team—will it be you? #sfjobs #marketingjobs
#CX is the center of my lessons @UCBerkeley. Thinking like a start-up can get you closer to your customers.
If you've ever seen me speak, you know I preach the bottom line - Put your customers first.
You have the capabilities, but do you know how to leverage them to form the #CX management organization you’d like?
#CX is going to the dogs, and it's time for you to learn a few new tricks. @DogVacay, you're [still] doing it right.
"The Future of Customer Experience: 10 Predictions for 2016 and Beyond" by @MichaelHinshaw on @LinkedIn
Retweeted by Michael Hinshaw
Customers won't be any more forgiving in 2016. The time for #cx improvement is now or never.
Layover in Houston, found this #unitedairlines #custserv line. 50yards ++ long. Really, United?Seriously bad #CX
Customer Experience.... Parking? Has #CX #JumpedTheShark?
Nobody enjoys meetings, but these tips can help you can change that.
Pretty cool - Cisco Spark is making meeting #CX suck way less. CEO Chuck Robbins and team here at #csummit
Marketing Leaders Predict: Will 2016 Be The Year Of Creativity? #CMOPredictions
Hot. Rooftop pool. Sunset Strip. DJ. - and not a drink to be had in the entire hotel. #riothousenomore #andaz #cx
Jumpstart your journey mapping process using this free guide--Customer Journey Mapping: 10 Tips for Beginners #cx
"You have to know that the consumer is interacting with your brand in multiple different formats..." #cx
Reading: "The 5 Auto Shopping Moments Every Brand Must Own"
Uh oh, America: Stock buybacks feed investors, starve innovation.… via @specialreports
Thanks, @JeanneBliss, for the RT--have a great weekend!
RT @ShallieBey Practice doesn't make perfect if you're doing it wrong. - Frank Sonnenberg #quote
Its kind of fun to do the impossible. Walt Disney
Retweeted by Michael Hinshaw
If you're simply after customer data, you're seeking the wrong thing.
The Wonders and Challenges of Technology: Quick #Techonomy15 recap via @patrickdaniel
Improve your employee experience by changing the way you communicate with them.
Excerpt from #MobileForGood: HOW TO: Engage 5 Generations of Donors and Supporters:
Retweeted by Michael Hinshaw
"It is one of the great secrets of life that those things which are most worth doing, we do for others." - Lewis Carroll
Retweeted by Michael Hinshaw
The writing is on the wall: customers view using bank branches for basic transactions as an inconvenience
Retweeted by Michael Hinshaw
Thanks for the mention, @Janicebg! Glad you enjoyed that post.
#CX champions won’t settle for anything less than putting your customer at the very center of your business.
15 Business Models to copy + free PDF Download of all cases by @boardofinno
This is quite a list--and I'm on it! "50 #CX Blogs You Should Be Reading" Thanks, @ngdata_com for the inclusion.
"It's our job to try to keep pace and it's quite a job." @tamicann
Understanding your customers is key to delivering good customer experiences. #cx
Does #RealWorldEvidence actually improve clinical practice? Find out at booth 557 #AHA15
Retweeted by Michael Hinshaw
The race is on--to make vast and growing volumes of data easily accessible & understandable. @HuffingtonPost
"We are not seats or eyeballs or end users or consumers. We are human beings, and our reach exceeds your grasp. Deal with it." -Chris Locke
How customer-centric is your organization? Take this 3-minute survey to find out. #cx
One methodology @McorpCX uses to consistently deliver "Ah-Ha!" moments to our clients. #cx
Providing Great Guest Journeys In Spades #cx
How a Company Can Disrupt Itself – Before Others Do It First
Managing customer service staff: How to turn ducks into eagles
"Look at your customers, look at the data you have about them, and work it smarter."
If you’re going to invest limited resources in improving #cx, start with the actual experience.
If you’re going to invest in persona development, make sure the effort is a success. #cx
Personas drive decisions that take customers’ views into account, leading to better customer experiences. #cx
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