Grow Your Twitter Free
Want To Grow Your Twitter?
We help other people find and follow you on Twitter.
Key Info:
Started in 2009
Over 4.5 million signups
Country targeting provided
We never auto tweet to your timeline
We never auto follow others
We actively moderate our community
Please Share
Please upgrade your browser to make full use of twiends.  chrome

Michael Hinshaw

P.S. Orison Swett Marden (1848–1924) Everything old is new again. #CX…
NEW: Aligning the organisation around three key journeys and why passenger experience equals employee experience
Retweeted by Michael Hinshaw
"Relevance"...the magic ingredient in conversions.…
Five questions to determine your #CX transformation appetite (and much more)
Right? The struggle is real!
Our fight to ban silos continues. "All depts must work together to drive Online Commerce success." CMS Wire WP
Retweeted by Michael Hinshaw
Nice infographic on providing survey feedback. How are your surveys performing?
FOMO Means Never Having to Say 'I’m Offline' Guilty. #Nomophobia
(Customer Goal + Results) x Experience = Value to the Customer ... sound about right?
Touchpoints are important, but don't let them divert attention from the customer’s end-to-end journey.
Laugh, learn, and get a little Lauper stuck in your head. "9 songs to help boost yr B2B social influencer outreach"
8 B2B brands winning at #Instagram...because as a marketer I find this an interesting puzzle and hard nut to crack.
Where does emotion fit in #CX and how best to measure it?
Planning or running an #Event? Don't forget to get attendee feedback. Here are 6 handy tips from Wizu
Empathy as a Strategy: How to leverage all the feels for a Digital Marketing Transformation
"Mastering the digital advantage in transforming customer experience." aka evolve or die #CX
...Good article. And a great opening from some #VoC work, #TouchpointWorkshops, #JourneyMapping and #CX training
..."The key is to focus on providing value to people's lives...and choosing where to invest starts with knowing your own value proposition."
"We're exploring [how] to reorganize and transformation so that you actually drive towards value," sez bank consultant....
Is it beneficial to your #customers? Then by all means, text! Seven Tested Ways #Texting Can Help Your Business
5 Questions to Ask About Corporate Culture to Get Beyond the Usual Meaningless Blather #culturetransformation
Retweeted by Michael Hinshaw
“If we are having a conversation about authenticity then we already have a problem.”5 #CX insights from Collision.
Machine learning to mine data and improve process, experience, and everything. #CapOne #Banking #BankThink
Where's the digital economy moving the fastest? (Watch out for Estonia!) #HBRvideo
RT @AccentureStrat Most #digital investments are not disruptive? Learn why.
"They were right. I didn't get it." Powerful words & a powerful bit on Sheryl Sandberg, the pope, opportunity....
One bank Prez's "aha!" moment on the power of digital & online lenders. Once competitors, now allies & inspiration.
Cheat Sheets and C-Suites...all in the name of better #CustomerExperiences. Yass! #CX via @customerthink
(Plus did you know? "a non-compliant patient is a person for whom the treatment did not work. Yikes #Healthcare! #CX ... not ... )
"Understanding Consumers and Improving the #CX in #Healthcare" ... Great to see these conversations happening.
Sometimes tweaking the system isn't enough. How do you open up your brains? Imagine it's 1881 and your factory is visioning electricity...
Perceived Value Is Key To Customer Experience. Can It Be Computed? by @SethGrimes… via @customerthink
My team tweeted this hilarious 1:25 min video showing #CX pain in a nutshell. #Hospitality
What are YOU measuring in your customer facing organization? Good read, chock full of advice from @marandasays
Fascinating watch if diversity is as much on your mind as it is on mine. "Why So Few Diversity Candidates Are Hired"
"The pain we feel getting hit with a $20 fee is 2-5 times worse than the pleasure we derive from a $20 reward."
A tale of 2 #CustomerJourneys w/very different outcomes. Where are your journeys falling short? via @customerthink
Valuing #customer time = good service. Have you optimized your digital journeys to respect your customers?
Good news from 3 #retail favorites: 10 Lessons from Retail Leaders Who Are Rewriting the Playbook
Making sense of customer experience metrics. The struggle is real...and worth tackling, trust me! #BankingCX #CX
True #McKinsey #CX quote number 3, and the link to the article / case study
Another #McKinsey #CX #CustomerJourney piece of wisdom that I've seen happen for clients first-hand....
Catching up on my reading with a great batch of #McKinsey #CX articles. Some nuggets of wisdom include.....
Avoid the seven deadly sins of #CX transformation. Very important read for naysayers & supporters alike.
#Technology development and #Innovation aren't synonymous: frequently, they compete for $'s. #DigitalRelevance
Twiends uses the Twitter™ API, displays it's logo & trademarks, and is not endorsed or certified by them. These items remain the property of Twitter.