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Michael Hinshaw

Great Friday read: No longer just a human repair shop. How Design Thinking Turned a Hospital into a Comforting Place bit.ly/2gUVlgV
Are you a great leader? Do you get your team to "...do better, harder things than we can...do on our own.”? #HBR bit.ly/2iX9kpG
Appreciate making this list of Top Customer Experience Influencers for 2017 with this strong group of #CX thinkers bit.ly/2iaa8bD
Big thanks to @4enterprisers for naming @MichaelHinshaw one of 20 must-follow Twitter accounts for #DigitalTransformation news and opinions
My most recent article: Six Common Customer Experience Strategy Pitfalls (Avoid these big “blockers” of CX success…) mcorpcx.com/six-cx-strateg…
Thrilled! An @customerthink Top 10 Author again. See "10 Big Ideas for Customer-Centric Success" with all 10 of us. bit.ly/2llN6PS
I'm happy to announce that McorpCX has appointed Graham Clark as New Director to the board. [TSXV:MCX] Welcome! prnewswire.com/news-releases/…
Walk a mile in your employees' shoes for happier employees (and customers!) bit.ly/2hzqVV0
The most common reasons #cx programs fail... bit.ly/2i3SWjR
2017 Predictions: Digital Transformation, #CX Top The List cmo.cm/2i3HxR2
Could a little narcissism be beneficial in customer service? bit.ly/2i3N7ml
D&B CMO Rishi Dave Credits Data For Great #CX cmo.cm/2hL2B2x #cx
Millennial customers will dominate 2017. Are you experience-ready? bit.ly/2hCieJs #cx
What happens when employee rewards aren't aligned with #cx? It ain't pretty… bit.ly/2aniCG9
The brain wanders over 1,000 times per day. Use storytelling to disrupt this wandering and engage customers. bit.ly/2htFCc3
What does @amazon's new wave of real-time technology mean for mobile marketers (and you!)? bit.ly/2htBEQM #cx #amazongo
What CMOs Must Nail In 2017 To Succeed In The ‘Experience Business’ cmo.cm/2htyaxT
Just how does customer experience “fit” in the broader context of your business? Find out... bit.ly/2hRvTsA
Customer delight: @dominos is delivering more than just pizza... bit.ly/2hSplu0
Reading: "How to Discover Your Company’s DNA" bit.ly/2hRsha5
For marketers, it's the most wonderful time of the year--when consumers actually pay attention to TV ads. bit.ly/2hlSXCa
Transformation or evolution? You may need a little bit of both... cmo.cm/2hrbfPN #cx
Video killed the radio star in the 80's. Perhaps that's a good place to start for modern video marketing... bit.ly/2hvVJlX
If customers don’t know why they didn’t buy, what chance do you have of understanding why a sale failed? bit.ly/2heZSuH
Where do we (Amazon) Go from here? bit.ly/2hrfrPK
What Are The CMO’s Priorities In 2017? [video] cmo.cm/2heLPpc
5 surprising lessons from leaders in corporate culture... huff.to/2g4HkfV
How up and coming @sweetgreen is building a farm-to-counter empire, one bowl at a time... bit.ly/2hn9Xcb @sweetgreen
Improving customer experience is often a top business priority, but what about employee experience? s.hbr.org/2hbx2LW
Retweeted by Michael Hinshaw
Patients are consumers; they know, expect, and deserve better from healthcare providers. bit.ly/2h0h86X
There is a cost to using data. And an even bigger payout if you take the time to develop a deep understanding of it. bit.ly/2hcgJkE
How Apple wins at #customerexperience: By focusing on meeting customer needs first #cx bit.ly/2hgDxQd
This holiday season, more than ever, you are competing with Amazon for consumers' attention, and cash. bit.ly/2hgQ0mW #digital #cx
"We need #banking, not banks." - Bill Gates. [Read this #pwc ebook on digital & #cxinnovation banking] pwc.com/ca/en/financia…
10 trends that could shape the marketing industry in 2017... cmo.cm/2hcfdPo
Is customer experience really a priority for your company? I mean, your WHOLE company... bit.ly/2h0mUW0
Transparency is a beautiful thing - for politicians and corporations... and top mom-bloggers, too.… twitter.com/i/web/status/8…
With the right frameworks in place and a willingness to listen to and learn from customers, improved #cx is yours. bit.ly/2gVlCPc
The rise of predictive service experiences... Kudos to @Discover! bit.ly/2gCguQi #cx
Can Steven Overman create a Kodak moment for millenials? cmo.cm/2fUIaM7
Social media, memes, and appealing to a new generation of connected consumers... bit.ly/2gCbZFz
Customer-centered handoffs are the key to excellent customer experience... bit.ly/2fSy92D #cx
How accurately do customers remember their recent experiences? bit.ly/2g87xhv #cx
"Today, virtually every industry is ripe for disruption. The $3.7 trillion insurance industry is no exception." #cx bit.ly/2fCxDG0
Retweeted by Michael Hinshaw
#technology is changing the #CX landscape, nowehere is this truer than banking. forbes.com/forbes/welcome…
 
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