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Michael Hinshaw
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Marketing-inspired word-of-mouth generates more than twice the sales of paid advertising... onforb.es/1CSnCtJ
RT @DonPeppers: How are customers different, actually? From a business perspective, there are really just two ways. lnkd.in/df9bmdJ
Would your customers pay you to provide feedback? @DinnerLab figured out a way to do just that... bit.ly/1D1nKXZ #cx
That mystical, magical thing that clients demand and suppliers promise... bit.ly/1CYainM
Don’t Cast A Wide Net, Build the Pond linkd.in/1CYa0gL #cx #cmo
Reading: "Getting Cross-Cultural Teamwork Right" bit.ly/1tws76G
Undertake a different form of research to discover hidden customer wants and needs. bit.ly/1tEychH
There's more than one way to skin a cat... and to define #bigdata bit.ly/1tExYqQ
Employee Culture: Why Amazon is on Top and Bank of America Isn’t? bit.ly/1tExBwk
"Even if you are on the right track, you will get run over if you just sit there."- Will Rogers
Retweeted by Michael Hinshaw
No matter what you may think, it shouldn't be all about you. bit.ly/1CKvugT
RT @RickCooper A goal should scare you a little, and excite you a lot. ~Joe Vitale
In a world of "too much", here's one thing that we can stand to have more of... bit.ly/1tnxOnn
Are your touchpoints helping you retain and acquire more customers, or do they leave clients wanting more? bit.ly/1CKMtzy
Leverage your internal expertise and collective knowledge before you spin up a customer research initiative... bit.ly/1CyE2HF
It's all about getting the customer to their goal in the quickest manner... sforce.co/1t9nuiI
Dear Home Depot (and Target and Adobe and eBay and…): Can You Please Do a Better Job Protecting Our Data? bit.ly/1taFBVD
There may be more to learn from failure than success... bit.ly/1CvzaD0
RT @ibmwatsonbot: 3 Reasons Why Cognitive Systems Will Revolutionize Customer Experience: IBM Watson bit.ly/1pOaeCL
RT @CMO_com Have you empowered your employees to solve customer problems? cmo.cm/VLQ92C #GetCustomerCentric
What Happens When Employee Rewards are NOT Aligned With Customer Experiences. bit.ly/1BYSEzJ
Marketing Automation: 3 Trends to Watch bit.ly/1BVSM2S
Find out what business trends are on the minds of top retailers... onforb.es/1tMFDni What's on your mind?
In a strange twist, Bissell's brand manager puts his mouth where their money is... bit.ly/1BW1oqu
“I try to do the right things at the right time. They may be little, but they make the difference between winning & losing.” K Abdul-Jabbar
Valuable? Yes. But don't expect data and analytics to solve every problem you face. bit.ly/1trc2PZ
7 Game-Changing Marketing Trends to Engage Customers, Build Your Brand bit.ly/1trbaeq #cmo
What to do, when your area of interaction excellence is different from customers' area of interaction preference? linkd.in/1tr6aGB
This week's content is all about employee experience... bit.ly/1qmNjPA #eex
If you want to deliver a better customer experience, you’d better start by improving employee experience.
RT @TPMetrics: Voice of the Customer measurement: Which metrics are right for you? bit.ly/1vaJtrv
The Simple Words That Made Google a $400 Billion Company linkd.in/1BD7jk7
RT @StrativityGroup: Admitting to shortcomings, not so easy. Check out what @LiorStrativity says we don't admit to ow.ly/AmAlY
People are your most important asset, but when it comes to measuring people KPIs you're probably getting it wrong... linkd.in/1BD7ID6
Culture creates the foundation for strategy and will either be a company's greatest asset or largest liability. bit.ly/1tnCN87
Empower consumers to add your story to theirs (and tell about it)... bit.ly/1BD6pE0
Reading: "How to Build an Everyday Bank" bit.ly/1tgjMV7
RT @jeremarketer: "What I Learned From Simon & Garfunkel and Krav Maga" by @alibzagat on @LinkedIn linkedin.com/today/post/art…
Marketers Speak out on Data, Email, and the Customer Experience bit.ly/1thbU5M #cmo
Customer Journey Mapping: 10 Tips For Beginners cmo.cm/1tgiPfh
Your employees may not have any intention of quitting. That doesn't mean they won't. bit.ly/1tgi4mD #eex
In An Always Connected World, Touchpoints Need More Than A Fresh Coat Of Paint bit.ly/1BkMqKl
“We promised we were going to fix it, and we changed everything about our business.” bit.ly/1BgPqam Vastly improved @dominos #cex
#cex , #bigdata , and 5 Ways to Leverage the Information Surrounding Your Customers bit.ly/1siKqfu
Understanding Onmichannel Strategies and How it Affects You bit.ly/1B0EMV3
5 Ways to Leverage the Information Surrounding Your Customers bit.ly/1siKqfu #cx #cex #bigdata
“The majority of successful new inventions or products don’t succeed in the market for which they were originally designed.” - P. Drucker