Grow Your Twitter Free
Want To Grow Your Twitter?
We help other people find and follow you on Twitter.
Key Info:
Started in 2009
Over 4 million signups
Country targeting provided
We never auto tweet to your timeline
We never auto follow others
We actively moderate our community
Please Share
Please upgrade your browser to make full use of twiends.  chrome

Michael Hinshaw

Retailers look to the realness and authenticity of everyday customer stories for powerful marketing potential.
#healthcare execs are feverishly working on #CX in order to better get, serve & keep smart, empowered
Always successful, but relatively unchanged, @Nordstrom looks to innovate in-store #cx.
More than half of consumers want to shop for healthcare-but their preferred method doesn’t exist yet. #CX
More than half of consumers want to shop for #healthcare…but their preferred method of doing so doesn’t exist yet.
"Engaging customers with compelling, contextually relevant experiences is the new competitive high ground." @TheEIU
Back to the future: Is the key to @USPS #innovation rooted in the 19th century?
Social is a must-have for retailers. But you can only succeed if you play by your customers' rules.
RT @TheEIU 69% of high-performing retailers see #globalisation as a key trend & opportunity. 43% of lower performers agree. #retail
Reading: "Two Years’ Warn!ng: The Customer Centricity Crisis" /via @storyacademy
An #omnichannel approach puts the customer at the center of its strategy. Find out how.
Want to put customers at the center of your decision-making? 5 (more) KPIs you should consider…
Does a bit of brand realignment for @Apple mean a new name for OS X?
RT @ethosbob Customer Service or Customer Satisfaction? #cx #b2b
“You can’t manage what you don’t measure.” -Peter Drucker
Reading: "Why A Brand Strategy Agency Is Using Documentary Films To Help Marketers"
Wireless subscribers are more satisfied and actively engaged with devices thanks to advanced #tech. @JDPower
Strong brands don’t just happen. And they're just as important in #B2B as B2C.
RT @MiguelGu1224 A sustainable #CustomerSatisfaction level can't happen from a short-term perspective. Building #Loyalty takes time.
It's a sad state when AI is able to come up with a more relevant and human response than the humans.
Reading: "10 Billion Items Of Connected Clothing: #IoT Just Became A Lot More Fashionable"
Is Intel trying to dissuade their customers?… #cx
Step 1 to building customer loyalty? Listen to your customers.
Should every CIO should be a CX leader? Our new article tells you how.
Consistently providing exceptional customer experiences may be hard, but it's what your customers demand. #cx
Reading: "When 'Extremely Satisfied' Isn’t Good Enough"
I didn’t mean to create a controversy when I asked CIOs to take the lead with CX. Let me know what you think.
Don’t forget the customers who don't have an "easy button"… #cx
In today’s B2B world, you need to know what your customers are doing, what they are saying and what they value.
Reading: "Inside Dell’s Customer Experience Road Map"
You’re not doing a real #CXM initiative unless you’re doing all 5 of these things… via @Bob_Thompson
Digital platforms & social networks have changed the relationship between brands & consumers. How've you responded?
RT @forrester Customers are willing to pay a higher price in return for superior #CX.
Use these top three success factors for #customer-centric cultures. Do it right from Day 1 like @USAA, @zappos.
In most cases, they don't want to be there. Which is precisely why patient experience simply cannot be ignored.
How your #VoC program can get you in league with #CX leaders now. New blog.
Power in the story: 5 tips for telling a powerful #nonprofit story to increase donor engagement…
RT @trishgreenhalgh Hearing evidence from older people on #healthcare needs. Priority: get rid of answering machines "if X, press button Y".
Growing interest in tech solutions & growing validation of existing models means disruption is here for healthcare.
Certain companies seem to really "get it" when it comes to #CX culture.
#CX improvements (and consistency) can go a long way in making the #travel experience more pleasant for all...
More than cat videos: how moms are using YouTube.
3 Success Factors Gained from the Companies with Best #CX
There's a lot of talk about digital, but that doesn't mean you can neglect traditional offline engagement.
Even #cx pros can learn a thing or two from these leading health care systems.
Oh Canada! 3 healthcare trends that are worth paying attention to.
RT @NonProfitTimes “Disgruntled” can be as bad an adjective to describe volunteers as to describe employees
#Dubai. What a vibrant city. Visiting here after a great week in #Kuwait with clients. We'll be back!
Twiends uses the Twitter™ API, displays it's logo & trademarks, and is not endorsed or certified by them. These items remain the property of Twitter.