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Michael Hinshaw
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Consumers buy and use different devices for different tasks, and they behave very differently on each of them. cmo.cm/1EeJ8Ge
What You Missed at Finovate: Social Banking Experiences bit.ly/1EeGkIW
Harvard Business: What CEOs Have Learned About Social Media bit.ly/1JTvJZ4 #CareerSuccess
Retweeted by Michael Hinshaw
How do you get employees to “buy-in” and deliver the brand promise that keeps your customers returning for more? bit.ly/1EIDMUc
Organizations that tightly align the interests of both the CMO and the CIO are driving #cx excellence. cmo.cm/1EIChoM
The best way to maintain the value of your brand? Earn and maintain customer trust. bit.ly/1Ex6lnf #cx
Google already knows what you bought your Mom for Mother's Day | John Gusiff linkd.in/1EpZWud
Google already knows what you bought your Mom for Mother's Day | John Gusiff linkd.in/1EpZWud
Haters are not the problem, your #cx is. linkd.in/1EiuY7i
Has your organization implemented a social media governance plan? cmo.cm/1Ekog0w
The secret to improving employee experience? Let them know they matter. linkd.in/1Eivgep
Don’t fall into the common trap of letting surveys devolve into questionnaires about the little stuff. linkd.in/1IPAa8Q #cx
It's never too late, but that's a mighty deep #cx hole to climb back out of... on.wsj.com/1IPAODj
60% of Generation Z will go out of their way to buy from businesses they know are helping to create a better world. huff.to/1EhSWiM
What do millennials expect most from you? As important a channel as mobile #cx is, it’s not the key thing. bit.ly/1IK5eaa
Marketing moments are everywhere–don't waste them. cmo.cm/1EaekGM
Painting a grey wall green is not innovative. bit.ly/1E1GIed #cx
If you can't beat 'em, join 'em. bloom.bg/1EacKok
15 Mind-Blowing Stats About The Internet Of Things cmo.cm/1E2byDl
Focus on a core customer, and eliminate unneeded elements. bit.ly/1E1GIed
Startup Knotch Promises to Help Prove That Branded Content Actually Works ow.ly/2XIQKP
Retweeted by Michael Hinshaw
Why Customer Experience is the #1 Priority for Marketers in 2015 bit.ly/1ItnYdQ [Best takeaway? "Innovate or Die"]
The Lucrative Black Market for Customer Trust bit.ly/1Itnq7P [Scary stuff, folks...]
“What can you do for me?” -YourCustomer
#Customerjourney models should incorporate multiple touch points with contact center. cmo.cm/1JEdPMW @inContactCMO
Retweeted by Michael Hinshaw
Lingering #CXinnovation questions? Reach out to Bryan or Michael by replying to the webinar invite or by visiting mcorp.cx
Retweeted by Michael Hinshaw
Remember: Customer experience is the only sustainable advantage. #CXinnovation
Becoming more customer-centric requires change. Sometimes change is hard. #CXinnovation
Customer Experience Innovation webinar starts now! Use #CXinnovation to follow along live.
Our Customer Experience Innovation webinar is happening now! Follow along live with #CXinnovation.
Sneak Peek: 2015 CMO Impact Study cmo.cm/1DXaf8J
The 'Age Of The Customer' Is Here. What Are You Doing About It? cmo.cm/1HWdqot
Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You bit.ly/1JwfvVP #webinar
Effective storytelling means including a narrative with the solution(s) you're offering. - bsqrd.co/1HUnxZH pic.twitter.com/9ynMgVvtXG
Retweeted by Michael Hinshaw
It’s Called CUSTOMER Experience Design for a Reason bit.ly/1HRz79j #CX
Customer Experience Innovation: What it is, What’s Driving it and Why it Matters to You bit.ly/1JwfvVP #webinar
"The customer doesn’t care about digital customer experience – (s)he cares about experiences and digital." bit.ly/1JZzxIt
“When people do something utterly new with your product — that's what you need to find and amplify.” bit.ly/1HrCi7t
"Banks are losing customers, and they don't even realize it..." bit.ly/1Ka58aJ [video]
Reading: "Everything We Wish We'd Known About Building Data Products" bit.ly/1Hr4OpH
You've likely considered how IT contributes to your #CX, but what about the contributions HR can make? bit.ly/1K5FMe2
This Is How You Get People to Trust Your Product bit.ly/1G2dCMW
Retweeted by Michael Hinshaw
As digital and physical worlds collide, customer interactions must also communicate across boundaries. bit.ly/1Hm4596
How to Create Content for Human Beings: A B2B Marketing Intervention bit.ly/1K5vbzO
Reading: "High-Potential Marketers Lead With Data" bit.ly/1K5v33a
Reading: "Why Do We Get So Emotional About Brands?" bit.ly/1K5viv7