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Michael Hinshaw
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Make the Internet of Things More Human-Friendly bit.ly/1uaAZ0W #IoT
Whitepaper: Proving the ROI on CX bit.ly/1c26uVN
Slide Show: 8 Tips To Smooth The Road To Digital Transformation cmo.cm/1uurl9F
Customer Experience Innovation? I do not think it means what you think it means… bit.ly/1uruEOX
Finding the #ROI of Customer Experience: It's Out There If You Look for It on.mktw.net/1ubpiXM #custexp #cex #cx
Can new #CMO Steven Overman develop relevance for @Kodak? bit.ly/1ubnYEh
The counter-free #bank branch... Too much, too soon? bbc.in/1viUB7y
Omnichannel Beyond Retail - Great article by @micahsolomon onforb.es/1u9J5Hj #custexp
"A successful man is one who can lay a firm foundation with the bricks that others throw at him." -Sidney Greenberg
Thanks for the mentions @CXpert and @NicoleMatejic - much appreciated!
RT @TwitterSmallBiz Attn. Bay Area Businesses: Get ready for the holidays by attending #SmallGoesBig workshops 10/28. bit.ly/1xM94YW
First, make sure it's not broken - then you can make it pretty. bit.ly/1sHWlq1
In the words of Forrest Gump's mama, "Stupid is as stupid does." bit.ly/1sgMNSH
Reading: "How to Get Your Employees to Speak Up" bit.ly/1susNfD /via @HarvardBiz
RT @AspectSoftware: Good insights, #cex is a culture - Will the Rightful Customer Experience Owner Please Stand Up? ow.ly/CFP1n
How Retailers Are Transforming the Shopping Experience bit.ly/1s9I4lO /via @AngelaHerrin @HarvardBiz
MENGonline : Customer Journey Mapping for a Better Customer Experience bit.ly/1xnkLVP #cex #cx
Great Customer Service Doesn’t Equal Great Customer Experience bit.ly/1xiMTJK
Thing don't always manifest as originally predicted - but the physical web? Nailed it. bit.ly/1s9JYmt
Change does not start with technology. It starts with realization that you have to change. bit.ly/1xlONcx
Fortune-Tellers, Step Aside: Big Data Looks For Future Entrepreneurs : All Tech Considered n.pr/1xhvrFw /via @NPR
Reading: "A New Era for Search: Zero Moment of Truth Now Defined by Shared Customer Experiences" bit.ly/1vECmrT /via @briansolis
Win over fickle customers and make them love you for life... bit.ly/1rT5hbL
4 Tips For Turning Online Shopping Into A Real Experience cmo.cm/1rT4FTA #cex #cx
RT @LisaMylocopos: Excellent Read -> In the Social Age: Customer Experience Must Come First ow.ly/C4hwc #cx #cex
Designing a #VoC Program: Beyond Customer Listening to Customer Understanding bit.ly/1vBfFoC
One of the last ways in which it's still easy to best your competitors... bit.ly/1rIBaUk #cx #cex
Large-scale change is hard, but not impossible. bit.ly/1rIUtwU
The corporate brand serves as a valuable common bond that transcends trends and times. cmo.cm/1rITTPN
“The power of imagination makes us infinite.” - John Muir
Retweeted by Michael Hinshaw
The players may change, but the game remains the same... cmo.cm/1ysPp4m #loyalty
5 Ways @amazon Has Changed How Everyone Thinks About Customer Experience bit.ly/1ysOcdd #cx #cex
Whatever you have, know who needs it before you go to market. Even if you’re giving it away. bit.ly/1Bcwcjj
Stop pretending you know your workforce and get real insight. Here's how... linkd.in/1rirnUC
Listen - a lot. Then, respond and act - intelligently.
How you can better meet customer expectations through a cross-channel customer understanding... bit.ly/1uyaIv9 #cx #cex
6 things that have the potential to completely transform the relationship between consumers and the companies... bit.ly/1mmoEJk #crm
RT @kentjlewis The Driving Forces Behind 10 Years of Storytelling [Infographic] marketingprofs.com/chirp/2014/260… /via @MarketingProfs
We are currently undergoing a mass extinction of businesses. @Mallikarjunan #Inbound14 #DisruptiveInnovation
Retweeted by Michael Hinshaw
Does Intangibility Make Service Innovation More Difficult? bit.ly/1tYDdla
Marketing-inspired word-of-mouth generates more than twice the sales of paid advertising... onforb.es/1CSnCtJ
RT @DonPeppers: How are customers different, actually? From a business perspective, there are really just two ways. lnkd.in/df9bmdJ
Would your customers pay you to provide feedback? @DinnerLab figured out a way to do just that... bit.ly/1D1nKXZ #cx
That mystical, magical thing that clients demand and suppliers promise... bit.ly/1CYainM
Don’t Cast A Wide Net, Build the Pond linkd.in/1CYa0gL #cx #cmo
Reading: "Getting Cross-Cultural Teamwork Right" bit.ly/1tws76G
Undertake a different form of research to discover hidden customer wants and needs. bit.ly/1tEychH
There's more than one way to skin a cat... and to define #bigdata bit.ly/1tExYqQ