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Michael Hinshaw

Keep the #CXStrategy discussion going - we'd love to hear your thoughts! Questions? Just call... 866-526-2655
You need a #CXStrategy. Plan it, build it, align it, clarify it, activate it, and use it to prioritize initiatives.
Lessons from @USAA to bring #CXStrategy to life and improve #cx… it's all about communication.
So how do #cx leaders like @Walmart, @USAA, @Apple and @amazon leverage #CXStrategy to grow their brands?
What steps can you take to meet your customers' expectations? #CXStrategy
A solidly defined (and implemented) #CXStrategy is critical if you expect to improve #cx.
Greater customer loyalty? Increased revenue? Faster growth than your competition? #CXStrategy is the answer you've been looking for.
Participate in the Customer Experience Strategy webinar discussion live on Twitter using #CXStrategy
I'll be leading the @McorpCX #CXStrategy webinar today at 10am Pacific. Not registered yet? There's still time... bit.ly/2ctCOHp
5 Questions #CX Professionals Are Asking Today | @Adobe adobe.ly/2bM3gLQ
4 Tips for Handling a Delta-Sized Customer Experience Debacle entm.ag/2chxV7I #cx #loyalty
To the digitally empowered customer, products and pricing matter less. Experiences matter more. bit.ly/2ciF5bN #cx
Customer expectations are shaping the future of banking. bit.ly/2bTcVk7
To truly improve #cx, you've got to break down silos and look at your business as a whole... bit.ly/2bxUoNb
Great interview with Rob Siefker, Senior Director of Customer Service Operations at @zappos bit.ly/2aVSTID #cx #eex
Timing offers incredible contextual signals across an array of individual consumer touchpoints. bit.ly/1WcEF58
It's not just yours... “Sorry, We’ll Fix It” is still a challenge--for many companies. bit.ly/2bxUu7M #cx
RT @McorpCX Case Study: Delta Airlines – When Digital Customer Experience Goes Bad - McorpCX - bit.ly/2bMfc04
Are Your Touchpoints Pushing Customers Out The Door? bit.ly/2bMeyzO #cx
Messaging pushes pushing your customers away? bit.ly/2bMeakM
Bottom line? Products and pricing do not a customer experience make... bit.ly/2bMfDY0
"Head in the sand" is not a great way to deal with your problems. Customers take note... and will make you pay. bit.ly/2bMdUC6
What a way to end the day. Mountain bike up Mt. Tam, Marin County, Cali.
TSXV: MCX 2Q 2016 Corporate Update and Results from Annual Shareholders Meeting yhoo.it/2beKa0T
Getting customer feedback is the first step to a successful VoC program--and often the most difficult. bit.ly/2b8Z7Sb
Loyalty… just like dogs and people, it's all about the feelings. entm.ag/2aMOV1u #cx #customerloyalty
It's a small world… Successful customer journey mapping tips courtesy of @Disney. sforce.co/2aM5bmw
RT @McorpCX Interested in customer journey mapping? Check out the tools & guides in our CJM Toolkit. bit.ly/2aWLzvt
Reading: "Transforming Your Organization Into A Customer Experience Powerhouse" bit.ly/1Z391F7
Aggressive customer journey design may be your best bet to break silos… bit.ly/2aZBtaP [More tips here: bit.ly/1FJyFUY]
Map out your organizational culture to improve both employee and customer experiences. bit.ly/2aM4OZo #cx
Want to deliver a world class customer experience? Start with a world class employee experience… bit.ly/2aZC1xe
The power of customer-centric innovation is the in assisting brands to think about customers on a broader scale. bit.ly/2aM5sWF
Go big or go home. Better #cx translates to scale and efficiency. bit.ly/2aM4pWV
Delta grounds flights after mass computer failure? Not just Southwest, I guess. Hope it's fixed by Wednesday! twitter.com/i/moments/7625…
To engage those in your business who impact #cx--directly or indirectly--you’ll want to engage most everyone. bit.ly/2a8unmU
RT @McorpCX The kinds of companies that customers love are quite often the companies that employees love, too. bit.ly/2a8ra6Z
Service Excellence: Creating #CX that Builds Relationships--Interview with Dr. Ruth Bolton @WPCareySchool bit.ly/2ankBtY #cx
For #insurance brands, creating a memorable #cx is in the details… bit.ly/2anjqeb
ICYMI: Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare bit.ly/2anjuL1 #cx
Dear #banks: If you want customers to stick around, show that you understand their wants and needs--and them. bit.ly/2aniNl3 #cx
You want loyal customers, but what's in it for them? You've got to prove value… bit.ly/2a8tYRG #cx
Using technology to improve brand perception: visual engagement. bit.ly/2aniruu
Small moments can have a big impact. For #retail, this means being there & useful for shoppers anytime, anywhere. bit.ly/2aniWol
Mobile technologies, #bigdata, predictive #analytics, and cognitive computing... is this the future of #healthcare? bit.ly/2aniS8k
Reading: "How Mobile Has Redefined the Consumer Decision Journey for Shoppers" bit.ly/2anio22
What Happens When Employee Rewards are NOT Aligned With Customer Experiences? It ain't pretty… bit.ly/2aniCG9 #cx
US brands raise the #CX bar, according to @forrester bit.ly/2ani7Mm
 
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