Please upgrade your browser to make full use of twiends.   chrome   firefox   ie   safari  
Want more twitter followers? Find out how.
Michael Hinshaw
Share this on Twitter “Just stumbled across this cool page for Michael Hinshaw”
Want to Grow Your Twitter Following, Free?
What Would Jeff Goodby Do If He Were a CMO?
#Brandfail lessons, courtesy of Dave & Buster's...
How Starbucks Creates a Seamless Customer Experience – from Café to the Car
RT @WIB_Bankers: Join @TPMetrics to learn how customer journey mapping brings #customers closer and keeps them there!
RT @socmediabrain: Anti-Social Media: Building Brand Awareness Without Being Social
RT @jaybaer: Is Amazon Going to Dominate Your Life? #JayToday:
RT @WIB_Bankers: Join @TPMetrics for a complimentary webinar on Customer Mapping next week!…
What do Microsoft, Blue Shield of California, lululemon and Danone know, that you don't?
Innovation is real work, but that doesn’t mean it’s the same as other business activities.
Reading: "Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business"
Every journey map MUST include 5 elements. #custexp #cmo #cco
RT @CMO_com Social marketing becoming a key driver of a movie’s success. Marketers take note:
RT @Hyken: What Does Omni-Channel Customer Experience Mean to the Customer? via @B2Community
Touchpoint Metrics Announces 2014 Third Quarter Results: Strong Revenue Growth
Trying to be more customer-centric but not sure where to start? This might be a good place...
"There was a point in time when the customer journey was predictable."
9 insights from the Hooked On Customers Summit /via @Bob_Thompson
Does the mere sight of a customer motivate you to do your job better? #custexp
How the Internet of Things Changes Business Models #IoT
The Customer Experience Gap – Are You Clueless, or Clued In? #mindthegap
Free Webinar: Customer Journey Mapping for Better Customer Experience
There is a storm of digital disruption underway - it's time to Act SMART
Why is Amazon launching a physical store – and what will it mean for retail?
"Successful organizations are changing everywhere, at every level."
The New Deal on Data: no less ambitious than it sounds.
Reading: "Unlock the Mysteries of Your Customer Relationships" #custexp #hbr
Customers today just ain’t what they used to be. #custexp #cx
Reading: "With Big Data Comes Big Responsibility" /via @HarvardBiz
Trust. If you build it, they will come. #fieldofdreams #custexp
Great message, great people - Join infinitee and friends in empowering women in the workforce. #WomenRunWorkplace
Consumers want be able to engage with companies as easily as they engage with family and friends... /via @CMO_com
Businesses need shareholders, but they need customers more.
Customers Change: Lessons From a Dejected Restaurateur | MCorp Consulting -
New Whitepaper: Act SMART: A 5-Step System to Better Anticipate, Meet, and Exceed Customer Expectations
Make the Internet of Things More Human-Friendly #IoT
Whitepaper: Proving the ROI on CX
Slide Show: 8 Tips To Smooth The Road To Digital Transformation
Customer Experience Innovation? I do not think it means what you think it means…
Finding the #ROI of Customer Experience: It's Out There If You Look for It #custexp #cex #cx
Can new #CMO Steven Overman develop relevance for @Kodak?
The counter-free #bank branch... Too much, too soon?
Omnichannel Beyond Retail - Great article by @micahsolomon #custexp
"A successful man is one who can lay a firm foundation with the bricks that others throw at him." -Sidney Greenberg
Thanks for the mentions @CXpert and @NicoleMatejic - much appreciated!
RT @TwitterSmallBiz Attn. Bay Area Businesses: Get ready for the holidays by attending #SmallGoesBig workshops 10/28.
First, make sure it's not broken - then you can make it pretty.