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Webinar archive: "Customer Journey Mapping for Better Customer Experiences"
Customer-Centricity Is Mandatory for 2015 | CustomerThink -
Boost loyalty by understanding emotions and changing the customer experiences that drive defection...
What do you think, boss? How to gain board support for your Customer Experience (CX) program
Is it any wonder that consumers are leery of giving brands their personal information?
Before you spend time, energy and money on more marketing, fix the holes in your systems...
How Big Data Is Blurring Industry Lines At Companies Like Nike
Clients Rejoice! This Elf on a Shelf Will Judge the Crap Out of Your Ad Agency
Why So Many New Tech Companies Are Getting into Health Care
A guy needs to shave. It could go 1,296 ways...
Your organization’s abilities are overwhelmingly affected by how engaged your employees are.
Do you know what you're paying for?
How Social Media Is Disrupting The Customer Engagement Cycle
[Video] What Great Brands Know: Commit and Stay Committed
"You can’t sit on the lid of progress. If you do, you will be blown to pieces." Henry J. Kaiser
Small adjustments may not seem momentous on their own. Yet in their context, they can be game-changing...
Digital transformation is top-of-mind for CMOs, and it reaches all corners of marketing.
Now available: Voluminous amounts of data. But you have to USE it.
Six Counterintuitive Ways to Make Your Business Thrive
5 Cereals Twitter Users Are Desperate to Bring Back
Boardrooms are all talking about cyber security and risk – but they may be overlooking the obvious.
"What we are doing is looking at trends we expect to see in the cloud market five years from now..."
Reading: "How Smart, Connected Products Are Transforming Competition"
How to prove that making customers happier can make both you and your shareholders happier.
What does the future of content, and marketing itself, hold?
Touchpoints: a Customer Experience Story
Forget Dessert, How’d That Digital Experience Go Down? | MCorp Consulting
Will 2015 Be The Year Of Digital Transformation? Marketing Leaders Respond
One thing is certain... more will change during the next five years than has changed in the past five years.
Going digital is no longer a future-based strategy – it’s a requirement for doing business in a multichannel world.
Unable to respond and adapt to the needs of the evolving consumer and marketplace, failure is now an option.
Customer experience: 10 best practices that separate the leaders from the laggards...
#Forward50: the 50 biggest trends driving the future of marketing
Great brand strategies re-invent the emotional context within which your brand competes.
Get it right from an integrated mobile perspective, and you’re positioned to excel on every channel mobile touches.
In a fast-changing world where a competitive advantage can disappear in less than a year, the risk is in rigidity.
Era of Business Disruption -- Why The C-Suite Needs To Focus On An Organic Growth Strategy -
New Blog Post: Bright and Shiny Journey Maps!
The Future of Customer Experience is Now
15 Mind-Blowing Stats Marketers Can Be Thankful For
Reading: "Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business"
Webinar archive: "Customer Journey Mapping for Better Customer Experiences"