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Internet of Things success stories overtake the hype in 2015. #iot
In 2015, Apple Pay will break the mobile payments gridlock in APAC #Forr2015APAC
In 2015, improving #CustomerExperience as a business priority will spur CIO-CMO collaboration in APAC #Forr2015apac
In 2015, #Digital transformation will drive tech spending growth of 4.9% in APAC; #India leading #Forr2015apac
The digital store platform will emerge in 2015 and transform #retail.
.@coverby on stage at #CIODAYNL14: 73% of EU consumers use multiple devices. Welcome to the #ageofthecustomer!
What you missed: The immediate market opportunity for #Apple Watch.
The #Apple Watch market will evolve, but will it explode?
M&A has dominated the digital experience space for 5 years. What will 2015 bring? #ux, #cx
Government loyalty is down in part because govt #CX is dismal. Expect improvement in '15.
Sentiment varies, but there is an immediate market for #Apple Watch.
Forrester predicts 60% of firms will discover a #data breach in 2015.
Physiology & technology converge in 2015 as businesses foster flow.
The importance of external data will continue to rise in 2015. #ForrForum, #CIO, #CMO
#CIOs will need to support the BT Agenda, which will grow 10% YOY by 2017, in 2015. #ForrForum
The customer life cycle is a framework to build your BT Agenda. #CMOCIO14
Beautiful quote to end the presentation at #ForrForum, thanks easyJet's Lisa Burger.
Retweeted by Forrester Research
.@easyJet appoints Customer Champions to improve #CustExp and increase employee motivation #ForrForum
What is your customer promise? #Easyjet uses their Customer Charter. Inspiring and clear example #Forrforum
Retweeted by Forrester Research
Making #CustExp scale is @easyJet's number one challenge - Lisa Burger, Head of #CX #ForrForum