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Forrester Research
marketing 278,250 followers
How mature is your company is when it comes to customer experience? Take our complimentary assessment now. #OutsideIn
Don't miss our free EU #digitalbusiness B2B marketing webinar w/ @poneillforr tom'w 2 PM UK time. Register now:
Sign up this week to save $200 to the Forum For eBusiness Pros on Oct. 28–29 in Chicago: #ForrForum
Free webinar with @nate_elliott on Sept. 18: The Four Social Programs Every Marketer Should Study
25% of consumers plan to purchase a #wearable device in the next year. Do you? #OutsideIn
Don't miss our free vendor webinar, "Master Content Marketing To Drive Customer Engagement", Sept 25, 2 PM UK:
Join us at our eBiz #ForrForum Oct. 28- 29 in Chicago! @carriejohnson blogs on what you can expect. #ForrForum
Drive business transformation with digital customer experience. Download our free report to learn more. #OutsideIn
It's the final day to save $200 to the Chicago Forum For App Dev & Delivery pros. Don't miss out: #ForrForum
Apple Watch not the "new chapter" Apple needed, blogs @gcolony:
Technology jeopardy: Beat the odds of project failure with a single question…
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Sign up by Friday to save $200 to the Forum For App Dev & Delivery Pros on Oct. 16–17 in Chicago: #ForrForum
Beat the odds of project failure with a single question. @david_kjohnson blogs on what it is: #OutsideIn
Don't miss our 2014 #SharePoint adoption survey. As a thank you, you'll receive a free copy of the finished research:
Improving CX could help the largest airline carriers retain $800 million by reducing customer defection. #OutsideIn
Stop thinking about paying your influencers. Prioritize quality engagements over quantity of mentions:
Join the free B2B marketing #digitalbusiness webinar on Sept 17 for the latest European B2B eCommerce trends:
Leaders in Forrester's Customer Experience Index outperformed the S&P by a factor of two over five years. #OutsideIn
Prove the ROI of your #customerexperience initiatives. Download our free report now: #OutsideIn
True CMO-CIO partnership in #publicsector can drive successful citizen engagement, blogs @jenbelissent #OutsideIn
77% of US online adults say that valuing their time is the #1 thing a brand can do to provide good #cx. #OutsideIn
Drive business transformation with digital customer experience. Download our free report to learn more. #OutsideIn
#appleevents ... think simplified experiences ... think glanceables moments ... think micro moments @forrester
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What makes a great app developer? Don't miss our take in advance of #ForrForum for App Dev & Delivery Pros #OutsideIn
The #mobilemindshift has caused notable changes around consumer privacy and security, writes @heidishey:
Culture transformation specialists focus on creating customer obsession. Learn more at #CX #ForrForum West:
How to align marketing content with business outcomes? Find out during our free vendor webinar on Sept 25:
Apple's rumored iWatch will impact workforce enablement and customer interactions, writes @jgownder.
Major US wireless brands that deliver subpar customer experiences lose almost $700 million to churn #OutsideIn
Attention tech managers: you're facing a productivity paradox, @david_kjohnson tells @globeandmail #OutsideIn
It's the final week to save $200 to the Forum For App Dev & Delivery Pros in Chicago. Sign up today: #ForrForum
How to embrace digital business in B2B end-user marketing? Join @poneillforr for our free webinar on Sept 17:
Close to 75% of biz leaders identify improving #customerexperience as a high or critical priority. Do you? #OutsideIn
How mature is your company is when it comes to #customerexperience? Take our complimentary assessment now. #OutsideIn
Join @DeneeCarrington and @ecollins31 at @money2020, Nov. 2-5 in Las Vegas. Discounted registration expires today:
Last chance to cast your #SXSW2015 vote for 'Software Innovation Outside Tech,' featuring @NASA, @MBTA, @MayoClinic:
Join speakers from @3MNews, @WalgreensCo, and more at our Chicago Forum For eBiz & Channel Strategy Pros: #ForrForum
Join @rskin11 for his presentation at Digital Marketing Exchange in London (Sept 16-17): @cmexchange #DM_EX
Five key insights from #digital business leaders in Asia Pacific, @forrester @Dane_Anderson blogs #cdxforum
Alibaba beyond #eCommerce - the World’s Biggest #Digital Ecosystem, @forrester Vanessa Zeng blogs
It's time for #healthcare CISOs to close the faucet of consumer data loss. @ChrisShermanFR blogs on why:
And that's a wrap! To learn more about the ROI of customer experience and how to transform your organization, visit
The six business disciplines of delivering great customer experience. #OutsideIn
Executing on customer experience strategy takes a village. No one team can be responsible for success. #OutsideIn
Thinking you know what customers want is risky - knowing what they want leads to customer experiences that matter. @MoiraDorsey #OutsideIn
The second #customerexperience risk? Most firms say they think #OutsideIn, but actually act "inside out."
@forrester says @Walgreens customers using their mobile app spend 4-6x MORE in store than those who don't. #OutsideIn #mobile
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Where are most firms on the path to #CX maturity? 50% are in the repair phase. #OutsideIn