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Forrester Research
marketing 313,680 followers
If your top priority isn't becoming more customer-focused, you're making a mistake. #measureCX
.@Enterprise is #1 for #CX among rental car providers. Where does your brand rank?
To be best in class in #CX, you need a best in class measurement system. #measureCX
.@amazon is #1 for #CX among mobile device manufacturers. Where do you rank? #measureCX
Apple leads the pack for delivering great #CX. Where does your brand rank?
To deliver superior #CX, you need a superior measurement tool. #measureCX
As advertisers turn up the volume on #digital spend, consumers’ tolerance is wearing thin: 48% ignore ads.
Consumers are less concerned about #dataprivacy on smartphones than on PCs #FORRForum #mobilemindshift