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2x as many customers will use mobile devices to shop for #finserv products in 2015.
At least 10 million Apple Watch users by end of 2015 says @jmcquivey in his #LeWeb video:
Shipping costs are #1 consideration of US online consumers this #holidayshopping season:
Interesting challenges faced by many corporations is to balance responsiveness vs efficiency #ForrForum @yammeradam
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What are the core elements of four-tier experience architecture? #ForrForum #CX
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3 universal drivers of #CX and loyalty, according to Forrester's new #CustExp Index. #ForrForum
Companies are getting better at producing higher quality experiences, Mixed blessing for #CX pros #ForrForum
Weekend reading: Forrester's Top 15 emerging business technologies:
What emerging business technologies made Forrester's Top 15?
Suggested read @ the eBusiness #ForrForum to address the "A" phase of the mobile IDEA cycle
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.@3Mrajrao takes the stage at #ForrForum to discuss building a customer-driven eBusiness at @3M.
Fascinating discussion of the psychology of transformational change in an org. Key for every leader. #ForrForum
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.@david_kjohnson kicks off day two at Forrester's Forum for eBusiness Pros. Tweet along using #ForrForum.
Sona Chawla, President of Digital and CMO at @Walgreens, takes the stage at #ForrForum.
Shifted expectations change how you engage with your customers. #mobilemindshift #ForrForum