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Forrester Research
Don't risk falling behind. Overcome #ITgravity with #BT to win, serve, and retain customers.
#BT is the key to winning, serving, and retaining customers.
Business leaders feel strongly that #tech is linked to success in winning, serving, and retaining customers #BTAgenda
Spending on customer-focused tech to outpace spending on traditional IT. Our 2015-16 forecast
3 of 4 firms are prioritizing cyberthreat intelligence
Most people only use 5 apps on a regular basis. Are you serving your most loyal customers?
Blaine Hurst on @panerabread 2.0: #cx innovation needs a team of focused unbound risk-takers #FORRForum
Retweeted by Forrester Research
Business leaders' top priority: grow revenue. Closely followed by: improve the customer experience. #FORRForum
CX Index top brands deliver 28 positive experiences for every negative one. The average is 13:1. #FORRForum
Only 17% of brands update their #mobile apps at least monthly. #WWDC15
Today, 51% of technology and business leaders identify wearables as a critical, high, or moderate priority. #WWDC15
INFOGRAPHIC: Do you measure the customer experiences that matter? #measureCX
Over 85% of time spent on smartphones is spent within apps. #WWDC15
Mobile payments will top $142B by 2019, up from $67B this year. #WWDC15
US spending on #API management software will quadruple by 2020. #WWDC15
Only 1% of brands deliver excellent #CX, according to our 2015 CX Index. #measureCX
.@Lexus takes the top spot for CX among auto manufacturers. Where do you rank? #measureCX

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