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Forrester Research
marketing 252,051 followers
Francesca Nieddu, MD CRM & Sales Planning at Intesa Sanpaolo, previews her keynote at our London Marketing #ForrForum s.forr.com/smdX
Our free @Microsoft @Oracle negotiations webinar also takes place at 2 PM EDT on April 22 hosted by Joe Galuszka: s.forr.com/slXK
Looking for Microsoft & Oracle negotiation best practice tips? Join our free webinar w/ Mark Bartrick Apr 22 2 PM UK: s.forr.com/slXs
What's the level of importance given to customer #analytics in your org? Weigh in during our #ForrIdeas chat TOMORROW s.forr.com/sc3w
RT @adage: Marketers: Consumers Don't Trust Your Ads bit.ly/1h4tbak, by @carldoty
Firms are not set up for digital success. Here's why you need to transform: s.forr.com/sk7C #digitaldisruption
Big data poses new challenges for customer analytics. Join our #ForrIdeas tweet chat TOMORROW at 11 a.m. Learn more: s.forr.com/sc3w
Will you survive in the #ageofthecustomer? Watch @gcolony at ICT Media's CIO Day: forr.com/1gHL0yb
Rethink your mobile ad strategy to focus on integrated, personalized experiences: s.forr.com/skK4
Empowered consumers have given rise to the #ageofthecustomer. Download this free report to learn more. s.forr.com/sjZL
Don't miss our #ForrIdeas tweet chat TOMORROW at 11 a.m. w/ @Srividya on #analytics in the age of the customer s.forr.com/sc3w
Why Amazon and its competitors will soon want to listen to your every word: s.forr.com/sjGn
Enjoyed today's #CXi France webinar? For more free information, visit our #CustExp website: s.forr.com/sjpN #outsidein #CX
Four phases to achieve Customer Experience Maturity: 1) repair 2) elevate 3) optimize 4) differentiate #outsidein #CXi #CustExp
"Get started by repairing the most broken experiences," @CX_Joana #outsidein #CXi
Enjoyed today's webinar? Need Best practices for Microsoft & Oracle negotiations? Another webinar nxt wk bit.ly/1lDLWsP #outsidein
Retweeted by Forrester Research
"Companies that excel at customer experience are obsessed about winning, retaining, and serving customers," @CX_Joana #outsidein #cxi
Amazon topped the #CXi chart in France, overall retailers and mutual insurers lead #outsidein #CX #custexp
The majority of French consumers are underwhelmed by the #CustExp provided by leading brands in France #outsidein pic.twitter.com/WYizz7BlHL
In the #ageofthecustomer #custexp is your only true differentiator and the customer your ultimate arbitror - @CX_Joana #outsidein #cx
Our comp #CustExp Index France webinar starts in just a few moments. For quick access use this link: s.forr.com/sjmX #outsidein #CX
Its not too late! Join @CX_Joana for the free #CustExp Index France webinar at 10:00 hrs this morning: s.forr.com/sjmX #outsidein #CX
Don't miss our #ForrIdeas tweet chat on Thursday at 11 a.m. with @Srividya. The topic? Mastering customer #analytics s.forr.com/sc3w
Can regulated industries thrive in the #ageofthecustomer? s.forr.com/shp4
CIOs and CMOs are the key execs that will lead orgs through the #ageofthecustomer. Watch @sharynleaver explain why: forr.com/1c7oudv