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The digital store platform will emerge in 2015 and transform #retail. s.forr.com/L2tP pic.twitter.com/hHi5utS8kq
.@coverby on stage at #CIODAYNL14: 73% of EU consumers use multiple devices. Welcome to the #ageofthecustomer! pic.twitter.com/oRPp0dr1aH
What you missed: The immediate market opportunity for #Apple Watch. s.forr.com/LQGm pic.twitter.com/hIM0fPAhef
The #Apple Watch market will evolve, but will it explode? s.forr.com/LNTM pic.twitter.com/j185lDc47J
M&A has dominated the digital experience space for 5 years. What will 2015 bring? s.forr.com/LL26 #ux, #cx pic.twitter.com/2f1qDYZjpt
Government loyalty is down in part because govt #CX is dismal. Expect improvement in '15. s.forr.com/LJ4Z pic.twitter.com/0MzhS5AKbZ
Sentiment varies, but there is an immediate market for #Apple Watch. s.forr.com/LJDt pic.twitter.com/yO8MAXFnbO
Forrester predicts 60% of firms will discover a #data breach in 2015. s.forr.com/LGWn pic.twitter.com/HTWlPyaYAh
Physiology & technology converge in 2015 as businesses foster flow. s.forr.com/LGr2 pic.twitter.com/86xE8S6CuX
The importance of external data will continue to rise in 2015. s.forr.com/Lr6p #ForrForum, #CIO, #CMO pic.twitter.com/JXqdgSr1Ve
#CIOs will need to support the BT Agenda, which will grow 10% YOY by 2017, in 2015. s.forr.com/LrXB #ForrForum pic.twitter.com/1XM7GumT6G
The customer life cycle is a framework to build your BT Agenda. #CMOCIO14 pic.twitter.com/7bVqE8sYCW
Beautiful quote to end the presentation at #ForrForum, thanks easyJet's Lisa Burger. pic.twitter.com/gIXWXdv5Of
Retweeted by Forrester Research
.@easyJet appoints Customer Champions to improve #CustExp and increase employee motivation #ForrForum pic.twitter.com/0ze3wgrgaL
What is your customer promise? #Easyjet uses their Customer Charter. Inspiring and clear example #Forrforum pic.twitter.com/rAPNCJjqYT
Retweeted by Forrester Research
Making #CustExp scale is @easyJet's number one challenge - Lisa Burger, Head of #CX #ForrForum pic.twitter.com/v9WU9TmbSn
E.On’s 5-year #CX improvement journey resulted in double-digit NPS growth #ForrForum #CustExp pic.twitter.com/VlvuGMyxtO
#Utilities: A tough industry to compete based on #CustExp - Olivier Mourrieras, VP #CX @EON_Energy #ForrForum pic.twitter.com/qOnIaKeGk0
The 7 Steps To Highly Effective Journey Mapping - John Dalton, Forrester #CX at #CustExp #ForrForum pic.twitter.com/d8SQmiRGKl