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Forrester Research
marketing 313,680 followers
If your top priority isn't becoming more customer-focused, you're making a mistake. #measureCX forr.com/1xWQfqp pic.twitter.com/Ju9mjZMUHe
.@Enterprise is #1 for #CX among rental car providers. Where does your brand rank? s.forr.com/3Lr6 pic.twitter.com/a8EnAuw9cp
To be best in class in #CX, you need a best in class measurement system. #measureCX s.forr.com/3vMp pic.twitter.com/zgUdjdiqwl
.@amazon is #1 for #CX among mobile device manufacturers. Where do you rank? #measureCX s.forr.com/3qHp pic.twitter.com/l9giLSdiM5
Apple leads the pack for delivering great #CX. Where does your brand rank? s.forr.com/3gMf pic.twitter.com/YYKOhFJ841
To deliver superior #CX, you need a superior measurement tool. #measureCX s.forr.com/294j pic.twitter.com/6RcXlPldVk
As advertisers turn up the volume on #digital spend, consumers’ tolerance is wearing thin: 48% ignore ads. pic.twitter.com/k5bGOWiUwd
Consumers are less concerned about #dataprivacy on smartphones than on PCs #FORRForum #mobilemindshift pic.twitter.com/Oti7GrOUhn